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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Telco
Flood impact
Unresolved
Sent
13/2/2024
Flood impact
Premala
•
February 13, 2024
Lost everything, unable to access accounts
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Starlink
To Listen
Live Campaign
Do you manage complaints for
Starlink
?
Telco
Flood impact
Unresolved
Sent
13/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Premala
Premala
•
February 13, 2024
Customer is complaining about losing internet service during a flood and difficulties in getting support and reimbursement from starlink.
I have been a flood affected individual that was using Starlink for internet. When the flood impacted us, we lost everything in December 16, 2023 and we took over a few week to work out that we really had lost it all, including the starlink connections and all my ability to get into any accounts at all. It was only in end of December that I ordered another starlink kit and set up another account up as I could not get into my starlink account or my emails.
Now I eventually have gotten into my previous account and it took me two weeks of writing to starlink where each time they would close the support ticket like they have resolved it. My request to get how to get a resolution for my starlink kit from my flooded home.
So my first account: now has a starlink kit being sent and I am supposed to send back the damaged unit. They have said they will reimburse my monthly fee as a credit even though it was charged when we could not use it as we were flooded and had no electricity.
The second account: I am truing to cancel the service with no interruptions and they have just guided me through their policy statement on how to cancel the service.
I still do not know if I can get my money back for the starlink kit I bought again, or if I can get anything back from them. It is so difficult as there is no one to speak to.
The best way to resolve an issue with
Starlink
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Starlink
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
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Starlink
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04
Fair and Free
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How to contact
Starlink
Phone
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Complaint Policy
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Common issues related to
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Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
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Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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