I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kylie
Verified
Sumo (Energy)
partners with Ajust
Sumo (Energy) Complaints
The best way to resolve complaints with Sumo (Energy)
Sumo is an energy retailer that provides electricity and gas to residential and business customers in Australia. The company is committed to providing excellent customer service, and has a dedicated team of customer support representatives who are available to help with any queries or complaints. Sumo's complaints handling process is fair and transparent, and the company strives to resolve all complaints quickly and efficiently.
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Have a complaint? Click below to resolve your issue with Sumo (Energy)
Have a complaint? Click below to resolve your issue with Sumo (Energy)
Ajust is putting pressuring on
Sumo (Energy)
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Energy
Power cut off
Closed
30/6/2024
Sent
13/6/2024
Power cut off
Kylie
•
June 13, 2024
Sitting in the dark
Outcome Sought
Apology
Compensation
Other
Energy
Overcharged
Closed
14/6/2024
Sent
9/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandra
Overcharged
Sandra
•
June 9, 2024
Owed $450
Outcome Sought
Apology
Compensation
Other
Energy
Scam bill
Closed
12/6/2024
Sent
30/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joseph
Scam bill
Joseph
•
May 30, 2024
Harassment by debt collectors
Outcome Sought
Apology
Compensation
Other
Energy
Outstanding amount
Unresolved
Sent
3/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Outstanding amount
Mark
•
May 3, 2024
Adversely affected credit rating
Outcome Sought
Apology
Compensation
Other
Energy
Direct debit without bill
Closed
Sent
12/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
DEREK
Direct debit without bill
DEREK
•
April 12, 2024
Confusion over bill payment
Outcome Sought
Apology
Compensation
Other
Energy
High bill amount
Unresolved
Sent
5/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Junaidi
High bill amount
Junaidi
•
April 5, 2024
Financial burden
Outcome Sought
Apology
Compensation
Other
Energy
Cancelled pension discount
Closed
Sent
29/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gayle
Cancelled pension discount
Gayle
•
February 29, 2024
Incorrectly charged, missed assistance
Outcome Sought
Apology
Compensation
Other
Energy
Overcharged
Closed
Sent
23/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hsiu-min
Overcharged
Hsiu-min
•
January 23, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Energy
Double charge
Closed
16/1/2024
Sent
15/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Samantha
Double charge
Samantha
•
January 15, 2024
Left with no money
Outcome Sought
Apology
Compensation
Other
Energy
Estimated electricity 10 times monthly usage
Closed
9/11/2023
Sent
18/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Laurel
Estimated electricity 10 times monthly usage
Laurel
•
October 18, 2023
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Sumo (Energy)
To Listen
Live Campaign
Do you manage complaints for
Sumo (Energy)
?
Energy
Power cut off
Closed
30/6/2024
Sent
13/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kylie
Kylie
•
June 13, 2024
Customer kylie saunders seeks apology and reconnection of electricity from sumo energy due to family violence situation causing unsafe living conditions.
Energy
Overcharged
Closed
14/6/2024
Sent
9/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandra
Sandra
•
June 9, 2024
Sandra haysom is seeking $450 from sumo energy for overcharging. can prove payment via centrelink but can't provide bank statements.
Energy
Scam bill
Closed
12/6/2024
Sent
30/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joseph
Joseph
•
May 30, 2024
Customer received a scam bill from sumo energy, settled payment 2 years ago, now facing debt collectors for $0 and seeking legal action for harassment.
Energy
Outstanding amount
Unresolved
Sent
3/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Mark
•
May 3, 2024
Customer seeks $262.92 from sumo, complaining about erroneous debt affecting credit file, despite attempts to resolve directly.
Energy
Direct debit without bill
Closed
Sent
12/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
DEREK
DEREK
•
April 12, 2024
Customer seeking $1351 and an apology from sumo energy for unauthorized direct debit without receiving a bill.
Energy
High bill amount
Unresolved
Sent
5/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Junaidi
Junaidi
•
April 5, 2024
Customer complaining about significant increase in gas bill from $1,500 to $2,800 without extra usage during summer. requesting sumo energy to review.
Energy
Cancelled pension discount
Closed
Sent
29/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gayle
Gayle
•
February 29, 2024
Customer complains about sumo energy cancelling pension discount, not receiving email or paper copy, missing qld government power cost assistance, seeking refund.
Energy
Overcharged
Closed
Sent
23/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hsiu-min
Hsiu-min
•
January 23, 2024
Sumo overcharged me each month since september 2023, problem not resolved.
Energy
Double charge
Closed
16/1/2024
Sent
15/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Samantha
Samantha
•
January 15, 2024
Customer complains about a double payment taken out, delayed refund, and urgent need for payment due to lack of funds for basic necessities.
Energy
Estimated electricity 10 times monthly usage
Closed
9/11/2023
Sent
18/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Laurel
Laurel
•
October 18, 2023
Complaint about Sumo (Energy) regarding estimated electricity being 10 times monthly usage
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Energy
Power cut off
Closed
30/6/2024
Sent
13/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kylie
Power cut off
Kylie
•
June 13, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Overcharged
Closed
14/6/2024
Sent
9/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandra
Overcharged
Sandra
•
June 9, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Scam bill
Closed
12/6/2024
Sent
30/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joseph
Scam bill
Joseph
•
May 30, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Direct debit without bill
Closed
Sent
12/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
DEREK
Direct debit without bill
DEREK
•
April 12, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Cancelled pension discount
Closed
Sent
29/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gayle
Cancelled pension discount
Gayle
•
February 29, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Overcharged
Closed
Sent
23/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hsiu-min
Overcharged
Hsiu-min
•
January 23, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Double charge
Closed
16/1/2024
Sent
15/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Samantha
Double charge
Samantha
•
January 15, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Estimated electricity 10 times monthly usage
Closed
9/11/2023
Sent
18/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Laurel
Estimated electricity 10 times monthly usage
Laurel
•
October 18, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Sumo (Energy)
Quick Solutions
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
Sumo (Energy)
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fair and Free
Use Ajust to raise a complaint directly with
Sumo (Energy)
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Sumo (Energy)
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Sumo (Energy)
Complaint Policy
https://www.sumo.com.au/wp/wp-content/uploads/2021/09/Sumo_complaint_handling_process.pdf
Details missing. Help fill in the gaps.
Common issues related to
Sumo (Energy)
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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Sumo (Energy)
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