I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mohammad Perwez
Synergy Complaints
The best way to resolve complaints with Synergy
Synergy is an energy provider that services consumers in Western Australia with electricity and gas. Synergy emphasises their commitment to helping consumers, but customers report billing errors, poor customer service and issues with Synergy’s solar feed-in schemes.
Have a complaint? Click below to resolve your issue with Synergy
Your win is just 2 minutes away!
Resolve Now
Powered by Ajust
80% success
½ the effort
30x faster
2x better results
COMPLAINTS SENT THROUGH AJUST
Energy
Complaint about an issue
Unresolved
Sent
15/7/2024
Complaint about an issue
Mohammad Perwez
•
July 15, 2024
Requesting U give me once more last chance to work pls
Outcome Sought
Apology
Compensation
Other
Energy
Cost-effective plan
Closed
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Cost-effective plan
John
•
April 30, 2024
Financial strain due to rising costs
Outcome Sought
Apology
Compensation
Other
Energy
Extended due date
Closed
Sent
18/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Walter
Extended due date
Walter
•
April 18, 2024
Shifts cut down
Outcome Sought
Apology
Compensation
Other
Energy
High bill
Closed
Sent
3/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jaylee
High bill
Jaylee
•
April 3, 2024
Financial hardship
Outcome Sought
Apology
Compensation
Other
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Annette
Poor customer service
Annette
•
Stress and frustration for elderly mother
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Synergy
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
Synergy
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fast and Easy
Use Ajust to raise a complaint directly with
Synergy
We handle everything for you, get started for free.
How to contact
Synergy
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
Synergy
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
Synergy
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
1st Energy
1st Energy
1st Energy
AGL
AGL
AGL
Alinta Energy
Alinta Energy
Alinta Energy
EnergyAustralia
EnergyAustralia
EnergyAustralia