I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mohammad Perwez
Verified
Synergy
partners with Ajust
Synergy Complaints
The best way to resolve complaints with Synergy
Get heard by Synergy
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Have a complaint? Click below to resolve your issue with Synergy
Have a complaint? Click below to resolve your issue with Synergy
Ajust is putting pressuring on
Synergy
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Energy
Complaint about an issue
Unresolved
Sent
15/7/2024
Complaint about an issue
Mohammad Perwez
•
July 15, 2024
Requesting U give me once more last chance to work pls
Outcome Sought
Apology
Compensation
Other
Energy
Cost-effective plan
Closed
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Cost-effective plan
John
•
April 30, 2024
Financial strain due to rising costs
Outcome Sought
Apology
Compensation
Other
Energy
Extended due date
Closed
Sent
18/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Walter
Extended due date
Walter
•
April 18, 2024
Shifts cut down
Outcome Sought
Apology
Compensation
Other
Energy
High bill
Closed
Sent
3/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jaylee
High bill
Jaylee
•
April 3, 2024
Financial hardship
Outcome Sought
Apology
Compensation
Other
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Annette
Poor customer service
Annette
•
Stress and frustration for elderly mother
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Synergy
To Listen
Live Campaign
Do you manage complaints for
Synergy
?
Energy
Complaint about an issue
Unresolved
Sent
15/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mohammad Perwez
Mohammad Perwez
•
July 15, 2024
Employee requesting to rejoin vessel due to personal reasons, seeking another chance to work.
Energy
Cost-effective plan
Closed
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
April 30, 2024
Customer is seeking a more cost-effective plan from synergy due to rising living costs, currently on home plan a1 tariff.
Energy
Extended due date
Closed
Sent
18/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Walter
Walter
•
April 18, 2024
Customer requested to pay 1/2 today and 1/2 in a fortnight due to cut shifts, but was denied by the business.
Energy
High bill
Closed
Sent
3/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jaylee
Jaylee
•
April 3, 2024
Customer seeks financial assistance from synergy to reduce or wipe out bill due to financial hardship and lack of progress with current payments.
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Annette
Annette
•
Customer seeks $21.21 and an apology from Synergy, citing poor service and distressing circumstances regarding her son's debt.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Energy
Cost-effective plan
Closed
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Cost-effective plan
John
•
April 30, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Extended due date
Closed
Sent
18/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Walter
Extended due date
Walter
•
April 18, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
High bill
Closed
Sent
3/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jaylee
High bill
Jaylee
•
April 3, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Synergy
Quick Solutions
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
Synergy
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fair and Free
Use Ajust to raise a complaint directly with
Synergy
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Synergy
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Synergy
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
Synergy
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Synergy
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
1st Energy
1st Energy
1st Energy
AGL
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AGL
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Alinta Energy
EnergyAustralia
EnergyAustralia
EnergyAustralia