Vaya

Complaints

I have been making payments to vaya for a service I do not use and have not been using for a very long time. Despite numerous contacts to tell them to stop they are still coming out on a monthly basis. Vaya should be able to see I do not use their service. The only contact I receive is a text or email when my card has expired to update the details. I have never once updated these card details and yet payments are still continuing. Over the amount of years this monthly amount has been slowly eroding the bank account and I have been a bit slow to notice most of the time as I use my card a lot for personal and business. Vaya needs to cease these deductions immediately and some sort of monetary compensation would be good since this is a service I do not use and have been paying for despite never having updated my card details which I'm sure is against the law.

Every time I go to vaya.net.au it tells me that Current amount due is $14.52. (Usual monthly payment is $44.00 - always made at the start of the month) If I click on Pay a bill the amount of $14.52 comes up in red. I have reported this to VAYA and discussed it already with no effect. I am anxious to protect my excellent payment record which VAYA can confirm. I am so annoyed with the continuing erroneous claim that I am a debtor that I am likely to close our account with VAYA if the issue cannot be resolved quickly. Thank you.

I haven't been able to reciver calls or msges for over a month. They have continually told me the issue will be fixed on x date only to change when date arrives. I cant even move to a different provider as I need to be able to receive msg to verify, so I am just stuck.