I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Wendi
Verified
Vaya
partners with Ajust
Vaya Complaints
The best way to resolve complaints with Vaya
Vaya is a network provider that was acquired by Amaysim in 2016. Vaya aims to resolve complaints within 10 working days unless the complaint is deemed urgent, in which case the time frame is 2 working days. If a complaint is expected to take longer than 15 days, Vaya will contact the consumer to further discuss the matter.
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Have a complaint? Click below to resolve your issue with Vaya
Ajust is putting pressuring on
Vaya
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Telco
Unauthorized payments
Closed
24/6/2024
Sent
22/5/2024
Unauthorized payments
Wendi
•
May 22, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Telco
Erroneous claim of debt
Unresolved
Sent
7/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Philip
Erroneous claim of debt
Philip
•
January 7, 2024
Anxiety, annoyance, potential account closure
Outcome Sought
Apology
Compensation
Other
Telco
Receiving calls and messages
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alex
Receiving calls and messages
Alex
•
Unable to verify and switch providers
Outcome Sought
Apology
Compensation
Other
Defective cap
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yogita
Defective cap
Yogita
•
Inconvenience and potential damage
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Vaya
To Listen
Live Campaign
Do you manage complaints for
Vaya
?
Telco
Unauthorized payments
Closed
24/6/2024
Sent
22/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Wendi
Wendi
•
May 22, 2024
Customer seeks monetary compensation from vaya for ongoing payments for unused service despite requests to stop deductions.
Telco
Erroneous claim of debt
Unresolved
Sent
7/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Philip
Philip
•
January 7, 2024
Customer is complaining about an issue with vaya's website displaying incorrect amount due, threatening to close account.
Telco
Receiving calls and messages
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alex
Alex
•
Customer unable to receive calls or messages for over a month, vaya keeps changing promised fix date, unable to switch providers without receiving messages for verification.
Defective cap
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yogita
Yogita
•
Customer requests a replacement for a defective bottle cap causing leakage.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
Unauthorized payments
Closed
24/6/2024
Sent
22/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Wendi
Unauthorized payments
Wendi
•
May 22, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Vaya
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Vaya
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
Vaya
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Vaya
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Vaya
Common issues related to
Vaya
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Vaya
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
