I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tierra
Verizon Complaints
The fastest way to resolve your Verizon complaint
Verizon is a telecommunications company in the United States that offers a wide range of services, including wireless communication, internet, and television. Customers have occasionally expressed concerns about billing issues, network coverage, and customer service. However, Verizon continues to be a leading provider in the industry, constantly working to improve its services and address customer feedback.
COMPLAINTS WE'VE TAKEN CARE OF
Telco
Account flagged as fraud
Unresolved
Sent
14/6/2024
Account flagged as fraud
Tierra
•
June 14, 2024
Unable to use account
Outcome Sought
Apology
Compensation
Other
Telco
Defective phone received
Unresolved
Sent
8/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brian
Defective phone received
Brian
•
June 8, 2024
Frustration, inconvenience
Outcome Sought
Apology
Compensation
Other
Telco
Cannot log in
Unresolved
Sent
5/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Trisha
Cannot log in
Trisha
•
June 5, 2024
Unable to use the phone
Outcome Sought
Apology
Compensation
Other
Telco
Code not received
Unresolved
Sent
25/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kim-Moy
Code not received
Kim-Moy
•
May 25, 2024
Unable to use service
Outcome Sought
Apology
Compensation
Other
Telco
Not in use on watch app
Unresolved
Sent
24/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Samantha
Not in use on watch app
Samantha
•
May 24, 2024
Unable to make calls away from phone
Outcome Sought
Apology
Compensation
Other
Telco
Promised gifts not received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Darryl
Promised gifts not received
Darryl
•
Customer did not receive promised gifts
Outcome Sought
Apology
Compensation
Other
Telco
Payment arrangement issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dustin
Payment arrangement issue
Dustin
•
Late payment, service interruption
Outcome Sought
Apology
Compensation
Other
Telco
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kimberly
Kimberly
•
Outcome Sought
Apology
Compensation
Other
Telco
Discount not applied
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Diana
Discount not applied
Diana
•
Feeling misled and frustrated
Outcome Sought
Apology
Compensation
Other
Telco
Insurance claim process
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Diana
Insurance claim process
Diana
•
Unable to pay deductible or be without phone
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Verizon
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Verizon
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Verizon
We handle everything for you, results guaranteed.
How to contact
Verizon
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common problems with
Verizon
and how to resolve them
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
Verizon
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
