Verified
Your Local Telecom (YLT)
partners with Ajust

Your Local Telecom (YLT)
Complaints

The best way to resolve complaints with
Your Local Telecom (YLT)

Your Local Telecom (YLT) is a phone service provider with an interest in contributing to local communities. According to their Customer Complaints Policy, YLT aims to resolve urgent complaints within two business days. Other complaints are expected to resolve in the timeframe of 30 calendar days. If there is a delay, YLT will contact the consumer to inform them of the reasons for the delay.

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Your Local Telecom (YLT)

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Have a complaint? Click below to resolve your issue with
Your Local Telecom (YLT)

Have a complaint? Click below to resolve your issue with
Your Local Telecom (YLT)

Ajust is putting pressuring on
Your Local Telecom (YLT)
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Telco

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tomasi
Fees / Payments

Tomasi

December 12, 2022

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Your Local Telecom (YLT)

To Listen

Live Campaign
Do you manage complaints for
Your Local Telecom (YLT)
?
Telco

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tomasi

Tomasi

December 12, 2022

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Telco

Fees / Payments

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tomasi
Fees / Payments

Tomasi

December 12, 2022

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Resolved < 48 hrs

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Resolved < 1week

Resolved

how to raise a complaint with

Your Local Telecom (YLT)

The best way to resolve an issue with 

Your Local Telecom (YLT)

Quick Solutions
Prepared by
Your Local Telecom (YLT)
WE SUGGEST

Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.

We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.

How to complain to

Your Local Telecom (YLT)

Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.

01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
Your Local Telecom (YLT)
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Your Local Telecom (YLT)
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Your Local Telecom (YLT)
Phone
1300 107 744
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Post
N/A
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Online
https://www.yourlocaltelecom.com/contact-us/
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In person
N/A
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Complaint Policy
https://www.yourlocaltelecom.com/contact-us/
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Common issues related to

Your Local Telecom (YLT)

get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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