I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Irena
Verified
ActewAGL
partners with Ajust
ActewAGL Complaints
The best way to resolve complaints with ActewAGL
ActewAGL is the main electricity and gas retailer for the ACT and parts of NSW. ActewAGL is a joint venture between AGL and the ACT government-owned utilities corporation. ActewAGL operates in a relatively small area, so it has fewer customers and complaints than other major retailers. There were about 1,500 complaints made to ActewAGL reported in 2021-22.
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Have a complaint? Click below to resolve your issue with ActewAGL
Have a complaint? Click below to resolve your issue with ActewAGL
Ajust is putting pressuring on
ActewAGL
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Energy
Rebate not applied
Closed
12/7/2024
Sent
12/7/2024
Rebate not applied
Irena
•
July 12, 2024
Higher bill amount
Outcome Sought
Apology
Compensation
Other
Energy
Access to meter
Unresolved
Sent
5/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Access to meter
Robert
•
July 5, 2024
Inconvenience unnecessary complaint by AGL
Outcome Sought
Apology
Compensation
Other
Energy
No power
Closed
25/6/2024
Sent
25/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ayden
No power
Ayden
•
June 25, 2024
Losing all food no heater etc
Outcome Sought
Apology
Compensation
Other
Energy
No response after 3 weeks
Closed
5/3/2024
Sent
24/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Antonette
No response after 3 weeks
Antonette
•
February 24, 2024
Delay in resolving issue
Outcome Sought
Apology
Compensation
Other
Energy
Charged at odd hours
Closed
9/1/2024
Sent
3/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aubrey
Charged at odd hours
Aubrey
•
January 3, 2024
Overdrawn fees
Outcome Sought
Apology
Compensation
Other
Energy
Overcharged on bill
Closed
7/1/2024
Sent
14/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brad
Overcharged on bill
Brad
•
December 14, 2023
Customer paid extra usage
Outcome Sought
Apology
Compensation
Other
Energy
Unrealistic bill
Closed
28/11/2023
Sent
23/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tamara
Unrealistic bill
Tamara
•
November 23, 2023
Financial burden
Outcome Sought
Apology
Compensation
Other
Energy
Account removal
Closed
25/11/2020
Sent
23/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Van
Account removal
Van
•
November 23, 2023
Home account removed
Outcome Sought
Apology
Compensation
Other
Energy
unusual amount of bill for just 4 months
Closed
4/9/2023
Sent
1/9/2023
NA
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nim
unusual amount of bill for just 4 months
Nim
•
September 1, 2023
We are living in a studio where we don’t have much electric appliances. We hardly use heater. So I don’t understand how the electricity bill came so high.
Outcome Sought
Apology
Compensation
Other
Energy
Customer Service
Closed
11/7/2023
Sent
14/6/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Avash
Customer Service
Avash
•
June 14, 2023
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
ActewAGL
To Listen
Live Campaign
Do you manage complaints for
ActewAGL
?
Energy
Rebate not applied
Closed
12/7/2024
Sent
12/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Irena
Irena
•
July 12, 2024
Customer seeking $75 rebate from actewagl, was told next bill would have double rebate but it can only be applied once. requesting bill to be corrected.
Energy
Access to meter
Unresolved
Sent
5/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Robert
•
July 5, 2024
Customer complains about agl not being able to access meter, accuses them of being incompetent or lying, and rejects automatic reading meters.
Energy
No power
Closed
25/6/2024
Sent
25/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ayden
Ayden
•
June 25, 2024
Requesting immediate reinstatement of power due to missed bill payment resulting in electricity being cut off.
Energy
No response after 3 weeks
Closed
5/3/2024
Sent
24/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Antonette
Antonette
•
February 24, 2024
Customer waiting 3 weeks for actewagl to address solar fault, seeking resolution
Energy
Charged at odd hours
Closed
9/1/2024
Sent
3/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aubrey
Aubrey
•
January 3, 2024
Complaint about being charged for utilities outside of working hours, resulting in overdrawn fees on bank account.
Energy
Overcharged on bill
Closed
7/1/2024
Sent
14/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brad
Brad
•
December 14, 2023
Customer complains about being overcharged by 20,000 units on their electricity bill and questions actewagl's lack of documentation and communication.
Energy
Unrealistic bill
Closed
28/11/2023
Sent
23/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tamara
Tamara
•
November 23, 2023
Customer complains about unrealistic electricity bill and lack of discount despite having solar panels for 12 months.
Energy
Account removal
Closed
25/11/2020
Sent
23/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Van
Van
•
November 23, 2023
Customer is complaining about actewagl removing their home water account instead of the requested account.
Energy
unusual amount of bill for just 4 months
Closed
4/9/2023
Sent
1/9/2023
NA
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nim
Nim
•
September 1, 2023
Complaint about ActewAGL regarding unusual amount of electricity bill for just 4 months. Seeking an apology.
Energy
Customer Service
Closed
11/7/2023
Sent
14/6/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Avash
Avash
•
June 14, 2023
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Energy
Rebate not applied
Closed
12/7/2024
Sent
12/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Irena
Rebate not applied
Irena
•
July 12, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
No power
Closed
25/6/2024
Sent
25/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ayden
No power
Ayden
•
June 25, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
No response after 3 weeks
Closed
5/3/2024
Sent
24/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Antonette
No response after 3 weeks
Antonette
•
February 24, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Charged at odd hours
Closed
9/1/2024
Sent
3/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aubrey
Charged at odd hours
Aubrey
•
January 3, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Overcharged on bill
Closed
7/1/2024
Sent
14/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brad
Overcharged on bill
Brad
•
December 14, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Unrealistic bill
Closed
28/11/2023
Sent
23/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tamara
Unrealistic bill
Tamara
•
November 23, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Account removal
Closed
25/11/2020
Sent
23/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Van
Account removal
Van
•
November 23, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
unusual amount of bill for just 4 months
Closed
4/9/2023
Sent
1/9/2023
NA
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nim
unusual amount of bill for just 4 months
Nim
•
September 1, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Customer Service
Closed
11/7/2023
Sent
14/6/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Avash
Customer Service
Avash
•
June 14, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Fees / Payments
Closed
15/6/2023
Sent
25/5/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peta
Fees / Payments
Peta
•
May 25, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
ActewAGL
Quick Solutions
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
ActewAGL
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fair and Free
Use Ajust to raise a complaint directly with
ActewAGL
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
ActewAGL
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
ActewAGL
Post
Customer Liaison ActewAGL Retail GPO Box 366 Canberra ACT 2601
Details missing. Help fill in the gaps.
In person
40 Bunda St, Canberra City 2601; Unit 2/157 Flemington Road Mitchell 2911
Details missing. Help fill in the gaps.
Common issues related to
ActewAGL
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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ActewAGL
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