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ActewAGL
Complaints

The fastest way to resolve your
ActewAGL
 complaint

ActewAGL is the main electricity and gas retailer for the ACT and parts of NSW. ActewAGL is a joint venture between AGL and the ACT government-owned utilities corporation. ActewAGL operates in a relatively small area, so it has fewer customers and complaints than other major retailers. There were about 1,500 complaints made to ActewAGL reported in 2021-22.

Instantly file a complaint and resolve your issue with
ActewAGL

Your answer is 2 mins away!
Fix Problem Now
Ajust handles it for you
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80% success
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½ the effort
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30x faster
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2x better results

COMPLAINTS WE'VE TAKEN CARE OF

Energy

Rebate not applied

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Irena
Rebate not applied

Irena

July 12, 2024

Higher bill amount

Outcome Sought

Apology

Compensation

Other

Energy

Access to meter

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Robert
Access to meter

Robert

July 5, 2024

Inconvenience unnecessary complaint by AGL

Outcome Sought

Apology

Compensation

Other

Energy

No power

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ayden
No power

Ayden

June 25, 2024

Losing all food no heater etc

Outcome Sought

Apology

Compensation

Other

Energy

No response after 3 weeks

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Antonette
No response after 3 weeks

Antonette

February 24, 2024

Delay in resolving issue

Outcome Sought

Apology

Compensation

Other

Energy

Charged at odd hours

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Aubrey
Charged at odd hours

Aubrey

January 3, 2024

Overdrawn fees

Outcome Sought

Apology

Compensation

Other

Energy

Overcharged on bill

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Brad
Overcharged on bill

Brad

December 14, 2023

Customer paid extra usage

Outcome Sought

Apology

Compensation

Other

Energy

Unrealistic bill

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tamara
Unrealistic bill

Tamara

November 23, 2023

Financial burden

Outcome Sought

Apology

Compensation

Other

Energy

Account removal

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Van
Account removal

Van

November 23, 2023

Home account removed

Outcome Sought

Apology

Compensation

Other

Energy

unusual amount of bill for just 4 months

NA
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Nim
unusual amount of bill for just 4 months

Nim

September 1, 2023

We are living in a studio where we don’t have much electric appliances. We hardly use heater. So I don’t understand how the electricity bill came so high.

Outcome Sought

Apology

Compensation

Other

Energy

Customer Service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Avash
Customer Service

Avash

June 14, 2023

Outcome Sought

Apology

Compensation

Other

how to file a complaint with

ActewAGL

The best way to resolve an issue with

ActewAGL

WE SUGGEST

Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.

Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.

How to complain to

ActewAGL

Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.

01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fast and Easy
Use Ajust to raise a complaint directly with
ActewAGL
We handle everything for you, results guaranteed.
How to contact
ActewAGL
Phone
02 62483519
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Post
Customer Liaison ActewAGL Retail GPO Box 366 Canberra ACT 2601
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Online
https://www.actewagl.com.au/contact
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In person
40 Bunda St, Canberra City 2601; Unit 2/157 Flemington Road Mitchell 2911
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Email
Available for Ajust members.
Complaint Policy
www.actewagl.com.au/contact/complaints
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Be heard, get results

Hassle-free resolutions

Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.

How Ajust works, user shares their story

Share your experience

Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Launch your case

We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Receive your resolution

The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

People resolving complaints with Ajust

Get a guaranteed risk-free resolution for your issue

We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.

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