I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Penny
Verified
Aldi Mobile
partners with Ajust
Aldi Mobile Complaints
The best way to resolve complaints with Aldi Mobile
Aldi mobile uses the Telstra network to deliver its services. According to its Complaints Handling Policy, Aldi Mobile's complaints handling process takes into consideration consumer rights under the Telecommunications (Consumer Complaints Handling) Industry Standard 2018. According to the telco ombudsman annual report, Medion Australia P/L operating as Aldi Mobile, received 572 complaints in the 2021-2022 period. It also ranks as the 10th highest provider when ranked by number of complaints received.
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Have a complaint? Click below to resolve your issue with Aldi Mobile
Ajust is putting pressuring on
Aldi Mobile
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Telco
Insufficient funds
Unresolved
Sent
7/7/2024
Insufficient funds
Penny
•
July 7, 2024
Unable to make calls
Outcome Sought
Apology
Compensation
Other
Telco
3g closure warning
Closed
25/6/2024
Sent
11/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Charles
3g closure warning
Charles
•
June 11, 2024
Outcome Sought
Apology
Compensation
Other
Telco
4g signal unusable
Unresolved
Sent
2/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeffrey
4g signal unusable
Jeffrey
•
February 2, 2024
Intermittent signal, unable to use data and calls from home
Outcome Sought
Apology
Compensation
Other
Telco
Activation issue
Closed
Sent
17/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
REGINALD
Activation issue
REGINALD
•
January 17, 2024
Lost money
Outcome Sought
Apology
Compensation
Other
Telco
Issue with refund
Closed
22/9/2023
Sent
15/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Xiu
Issue with refund
Xiu
•
September 15, 2023
Money not refunded
Outcome Sought
Apology
Compensation
Other
Manager's apathy
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kim
Manager's apathy
Kim
•
Frustration with empty shelves
Outcome Sought
Apology
Compensation
Other
Charged twice a month
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julie
Charged twice a month
Julie
•
Ongoing billing issue
Outcome Sought
Apology
Compensation
Other
Charged twice a month
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julie
Charged twice a month
Julie
•
Ongoing billing issue
Outcome Sought
Apology
Compensation
Other
Interruption of mobile service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gary
Interruption of mobile service
Gary
•
Inconvenience and loss of communication
Outcome Sought
Apology
Compensation
Other
Phone number transfer issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Petra
Phone number transfer issue
Petra
•
Inconvenience and disruption to communication
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Aldi Mobile
To Listen
Live Campaign
Do you manage complaints for
Aldi Mobile
?
Telco
Insufficient funds
Unresolved
Sent
7/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Penny
Penny
•
July 7, 2024
Customer seeks 430gb compensation from aldi mobile for data loss, received inadequate 3gb offer, and poor customer service.
Telco
3g closure warning
Closed
25/6/2024
Sent
11/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Charles
Charles
•
June 11, 2024
Customer seeks assistance with removing 3g closure warning on new 4g phone.
Telco
4g signal unusable
Unresolved
Sent
2/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeffrey
Jeffrey
•
February 2, 2024
Customer is complaining about poor 4g signal from aldimobile, considering switching to optus if the issue is not resolved.
Telco
Activation issue
Closed
Sent
17/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
REGINALD
REGINALD
•
January 17, 2024
Customer is complaining about not being able to activate a second aldi mobile card and is seeking resolution.
Telco
Issue with refund
Closed
22/9/2023
Sent
15/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Xiu
Xiu
•
September 15, 2023
Complaint about issue with refund for recharge, seeking $95 and apology
Manager's apathy
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kim
Kim
•
Customer complains about apathetic manager at Aldi Mobile, empty shelves for six months, and suggests assistant manager has better people skills.
Charged twice a month
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julie
Julie
•
Customer complains about being double charged for mobile service plan since February 8, 2024, seeking resolution from Aldi Mobile.
Charged twice a month
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julie
Julie
•
Customer complains about being charged twice monthly for mobile service, with unresolved issues since August 2024.
Interruption of mobile service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gary
Gary
•
Customer's mobile service was unexpectedly interrupted, causing inconvenience and affecting communication.
Phone number transfer issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Petra
Petra
•
Customer frustrated with number transfer issue, seeks urgent assistance and resolution from Aldi Mobile.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
3g closure warning
Closed
25/6/2024
Sent
11/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Charles
3g closure warning
Charles
•
June 11, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Activation issue
Closed
Sent
17/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
REGINALD
Activation issue
REGINALD
•
January 17, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Issue with refund
Closed
22/9/2023
Sent
15/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Xiu
Issue with refund
Xiu
•
September 15, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Aldi Mobile
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Aldi Mobile
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
Aldi Mobile
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Aldi Mobile
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Aldi Mobile
Online
https://www.aldimobile.com.au/blogs/using-and-managing-your-service/what-is-esupport-and-how-do-i-use-it
Details missing. Help fill in the gaps.
Complaint Policy
https://www.aldimobile.com.au/blogs/using-and-managing-your-service/how-to-make-a-complaint
Details missing. Help fill in the gaps.
Common issues related to
Aldi Mobile
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Aldi Mobile
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
