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Melina
Anytime Fitness Complaints
The best way to resolve complaints with Anytime Fitness
Anytime Fitness is a popular gym chain in Australia, offering 24/7 access to its facilities. With a wide range of exercise equipment and group fitness classes, members can tailor their workouts to their preferences. The gym also provides personal training services for those seeking additional guidance. However, some customers have expressed concerns about the cleanliness of the facilities and the availability of certain equipment during peak hours.
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COMPLAINTS SENT THROUGH AJUST
Unauthorized membership transfer
Closed
11/2/2025
Sent
1/2/2025
Unauthorized membership transfer
Melina
•
February 1, 2025
Inconvenience and disruption
Outcome Sought
Apology
Compensation
Other
Trainer unprepared
Closed
21/1/2025
Sent
15/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shashank
Trainer unprepared
Shashank
•
January 15, 2025
Left feeling undervalued
Outcome Sought
Apology
Compensation
Other
Other
Refund not in full
Unresolved
Sent
22/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tenzin
Refund not in full
Tenzin
•
June 22, 2024
Unable to use services
Outcome Sought
Apology
Compensation
Other
Other
Unattending
Unresolved
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rashim
Unattending
Rashim
•
June 17, 2024
Wants to change club membership
Outcome Sought
Apology
Compensation
Other
Other
Complaint about an issue
Unresolved
Sent
13/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matt
Complaint about an issue
Matt
•
June 13, 2024
Outcome Sought
Apology
Compensation
Other
Other
Refusal to sign up
Unresolved
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
Refusal to sign up
Michelle
•
June 12, 2024
Forced to leave
Outcome Sought
Apology
Compensation
Other
Continued charges after membership hold request
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joseph
Continued charges after membership hold request
Joseph
•
Outcome Sought
Apology
Compensation
Other
Membership cancellation and freeze request
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Charles
Membership cancellation and freeze request
Charles
•
Outcome Sought
Apology
Compensation
Other
Cancellation request mishandled
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Asha
Cancellation request mishandled
Asha
•
Significant inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Unwarranted charges after cancellation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brad
Unwarranted charges after cancellation
Brad
•
Continued charges for 22 months
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Anytime Fitness
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Anytime Fitness
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
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Anytime Fitness
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Anytime Fitness
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Resolving issues with Ajust
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Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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