I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Verified
TerryWhite Chemmart
partners with Ajust
TerryWhite Chemmart Complaints
The best way to resolve complaints with TerryWhite Chemmart
TerryWhite Chemmart is a well-established Australian pharmacy chain offering a wide range of healthcare products and services. With numerous locations across the country, customers can access prescription medications, over-the-counter drugs, vitamins, and personal care items. The friendly and knowledgeable staff are available to assist with any queries or concerns.
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Have a complaint? Click below to resolve your issue with TerryWhite Chemmart
Ajust is putting pressuring on
TerryWhite Chemmart
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Poor phone service
Closed
7/7/2024
Sent
21/6/2024
Poor phone service
Jennifer
•
June 21, 2024
Inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Retail
Vaccination process
Unresolved
Sent
15/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cornelia
Vaccination process
Cornelia
•
June 15, 2024
Emotional distress, lack of confidence
Outcome Sought
Apology
Compensation
Other
Retail
Medicine not in stock
Closed
Sent
12/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alice-Anne
Medicine not in stock
Alice-Anne
•
May 12, 2024
Caused unnecessary delay for urgent medicine, confusion, worry
Outcome Sought
Apology
Compensation
Other
Retail
Inefficiency and incompetence
Closed
25/5/2024
Sent
3/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
PIA
Inefficiency and incompetence
PIA
•
May 3, 2024
Customer frustrated and disgusted
Outcome Sought
Apology
Compensation
Other
Retail
Rude treatment due to hearing loss
Unresolved
Sent
20/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tracey
Rude treatment due to hearing loss
Tracey
•
March 20, 2024
Feeling discriminated against
Outcome Sought
Apology
Compensation
Other
Other
Misinformation about dairy content
Unresolved
Sent
7/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ariana
Misinformation about dairy content
Ariana
•
March 7, 2024
Allergic reaction in baby
Outcome Sought
Apology
Compensation
Other
Other
Script not attached
Closed
Sent
2/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carolyn
Script not attached
Carolyn
•
March 2, 2024
Unable to dispense, $40 out of pocket
Outcome Sought
Apology
Compensation
Other
Other
Rude treatment
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kristi
Rude treatment
Kristi
•
Customer felt mistreated and disrespected
Outcome Sought
Apology
Compensation
Other
Other
Discount not honored
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Beixi
Discount not honored
Beixi
•
Inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Retail
Refusal to provide medication
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brodie
Refusal to provide medication
Brodie
•
Denied access to medication
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
TerryWhite Chemmart
To Listen
Live Campaign
Do you manage complaints for
TerryWhite Chemmart
?
Retail
Poor phone service
Closed
7/7/2024
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Jennifer
•
June 21, 2024
Customer frustrated with terrywhite chemmart mountain gate for poor phone service, incorrect prescription filling, and lack of follow-through on solutions.
Retail
Vaccination process
Unresolved
Sent
15/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cornelia
Cornelia
•
June 15, 2024
Customer seeks refund and apology from terrywhite chemmart due to disorganized service, lack of priority for booked appointments, and unprofessional behavior of pharmacist.
Retail
Medicine not in stock
Closed
Sent
12/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alice-Anne
Alice-Anne
•
May 12, 2024
Delayed antiviral medication for elderly father due to misinformation from terrywhite chemmart, causing unnecessary stress and confusion for family.
Retail
Inefficiency and incompetence
Closed
25/5/2024
Sent
3/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
PIA
PIA
•
May 3, 2024
Customer seeks apology and removal of franchise due to repeated issues with staff and inefficiency at terrywhite chemmart.
Retail
Rude treatment due to hearing loss
Unresolved
Sent
20/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tracey
Tracey
•
March 20, 2024
Customer seeks apology from terrywhite chemmart for rude treatment due to hearing loss, discrimination, and issues with medication pickup.
Other
Misinformation about dairy content
Unresolved
Sent
7/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ariana
Ariana
•
March 7, 2024
Customer's 11-week-old daughter had severe allergic reaction to dairy-containing tablet prescribed by terrywhite chemmart pharmacist who lied about its ingredients.
Other
Script not attached
Closed
Sent
2/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carolyn
Carolyn
•
March 2, 2024
Customer seeks $40 and apology from terrywhite chemmart for pharmacist's mistake in failing to attach script copy, causing inconvenience and extra cost.
Other
Rude treatment
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kristi
Kristi
•
Customer complains about rude and unkind treatment at terrywhite chemmart while trying to get a prescription filled.
Other
Discount not honored
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Beixi
Beixi
•
Customer seeks 20% discount at terrywhite chemmart, but staff did not honor discount on perfume purchase due to unclear pricing.
Retail
Refusal to provide medication
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brodie
Brodie
•
Customer denied morning after pill due to being transgender male, requested staff training for engaging with transgender demographic.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Retail
Poor phone service
Closed
7/7/2024
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Poor phone service
Jennifer
•
June 21, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Medicine not in stock
Closed
Sent
12/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alice-Anne
Medicine not in stock
Alice-Anne
•
May 12, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Inefficiency and incompetence
Closed
25/5/2024
Sent
3/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
PIA
Inefficiency and incompetence
PIA
•
May 3, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Script not attached
Closed
Sent
2/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carolyn
Script not attached
Carolyn
•
March 2, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
TerryWhite Chemmart
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
TerryWhite Chemmart
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
TerryWhite Chemmart
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
TerryWhite Chemmart
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
TerryWhite Chemmart
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
TerryWhite Chemmart
Coming soon!
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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TerryWhite Chemmart
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