I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gordon
Verified
Specsavers
partners with Ajust
Specsavers Complaints
The best way to resolve complaints with Specsavers
Specsavers is a well-known optometry and eyewear retailer in Australia. They offer a wide range of eyeglasses, contact lenses, and hearing aids. Some common complaints about Specsavers include long waiting times for appointments, issues with prescription accuracy, and difficulties with customer service. However, they have a large network of stores across the country, making it convenient for customers to access their services.
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Have a complaint? Click below to resolve your issue with Specsavers
Ajust is putting pressuring on
Specsavers
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Wrong prescription
Unresolved
Sent
27/6/2024
Wrong prescription
Gordon
•
June 27, 2024
Cannot use glasses
Outcome Sought
Apology
Compensation
Other
Retail
Incorrect lens placement
Unresolved
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cheryl
Incorrect lens placement
Cheryl
•
June 21, 2024
Words appear wavy
Outcome Sought
Apology
Compensation
Other
Retail
Incorrect prescription
Unresolved
Sent
9/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Eva
Incorrect prescription
Eva
•
April 9, 2024
Unable to wear glasses
Outcome Sought
Apology
Compensation
Other
Retail
Miss diagnosis
Closed
5/12/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Miss diagnosis
Robert
•
November 21, 2023
Unable to wear glasses
Outcome Sought
Apology
Compensation
Other
Retail
Rude behavior
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Virginia
Rude behavior
Virginia
•
Customer felt cheesed off
Outcome Sought
Apology
Compensation
Other
Retail
Refund for frames
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
J
Refund for frames
J
•
Feeling intimidated and dissapointed
Outcome Sought
Apology
Compensation
Other
Order cancellation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Donald
Order cancellation
Donald
•
Frustration and financial concern
Outcome Sought
Apology
Compensation
Other
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
Poor customer service
Michelle
•
Frustration and disappointment
Outcome Sought
Apology
Compensation
Other
Uncomfortable second pair
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Linda
Uncomfortable second pair
Linda
•
Very disappointed with purchase
Outcome Sought
Apology
Compensation
Other
Wrong prescription
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chee
Wrong prescription
Chee
•
Unable to use purchased lenses
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Specsavers
To Listen
Live Campaign
Do you manage complaints for
Specsavers
?
Retail
Wrong prescription
Unresolved
Sent
27/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gordon
Gordon
•
June 27, 2024
Customer seeking $600 reimbursement from specsavers for wrong prescription glasses, no action taken after notification.
Retail
Incorrect lens placement
Unresolved
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cheryl
Cheryl
•
June 21, 2024
Customer received incorrect multi focal glasses, missing transition lenses, and was denied option to buy incorrect pair at reduced cost.
Retail
Incorrect prescription
Unresolved
Sent
9/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Eva
Eva
•
April 9, 2024
Customer seeks refund and apology from specsavers after multiple failed attempts to correct glasses, feeling blamed for the issue.
Retail
Miss diagnosis
Closed
5/12/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Robert
•
November 21, 2023
Customer seeks refund for 3 pairs of glasses due to misdiagnosis at spec savers resulting in cataract surgeries.
Retail
Rude behavior
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Virginia
Virginia
•
Customer upset by rude and overreacting employee at specsavers, seeking apology for the incident involving a computer screen.
Retail
Refund for frames
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
J
J
•
Customer seeks refund and apology from specsavers for dishonesty, intimidation, and false advertising at waverley gardens location.
Order cancellation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Donald
Donald
•
Customer experienced poor communication and order issues with Specsavers, leading to frustration and dissatisfaction with service and reimbursement delays.
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
Michelle
•
Customer complains about poor service and lack of acknowledgment from staff at Specsavers, requesting an apology and better training for employees.
Uncomfortable second pair
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Linda
Linda
•
Customer dissatisfied with uncomfortable men's glasses, seeks apology and resolution from Specsavers.
Wrong prescription
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chee
Chee
•
Customer seeks exchange for unopened contact lenses due to a changed prescription, but faces refusal based on a 90-day return policy.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Retail
Miss diagnosis
Closed
5/12/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Miss diagnosis
Robert
•
November 21, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Specsavers
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Specsavers
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Specsavers
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Specsavers
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Specsavers
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
Specsavers
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Specsavers
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
