I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thomas
Verified
Snap Fitness
partners with Ajust
Snap Fitness Complaints
The best way to resolve complaints with Snap Fitness
Snap Fitness is a popular gym chain in Australia, offering a range of fitness equipment and facilities. With multiple locations nationwide, it provides convenient access for individuals seeking a fitness solution. Members can enjoy 24/7 access, personal training options, and group fitness classes. While some customers have expressed concerns about crowded spaces during peak hours, Snap Fitness strives to accommodate a diverse range of fitness goals and preferences.
Get heard by Snap Fitness
Live
Join our campaign
Have a complaint? Click below to resolve your issue with Snap Fitness
Have a complaint? Click below to resolve your issue with Snap Fitness
Ajust is putting pressuring on
Snap Fitness
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
Add Your Voice
Resolve Now
Powered by Ajust
COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Harassment and ban
Unresolved
Sent
4/7/2024
Harassment and ban
Thomas
•
July 4, 2024
Humiliated
Outcome Sought
Apology
Compensation
Other
Other
Broken back extension machine. Brining hot food into premises
Unresolved
Sent
3/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tanya
Broken back extension machine. Brining hot food into premises
Tanya
•
April 3, 2024
Risk of injury. Distracting
Outcome Sought
Apology
Compensation
Other
Other
Unresolved cancellation and charges
Unresolved
Sent
6/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sarah
Unresolved cancellation and charges
Sarah
•
March 6, 2024
Caused financial issues
Outcome Sought
Apology
Compensation
Other
Other
Refund not processed
Unresolved
Sent
21/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karthick
Refund not processed
Karthick
•
February 21, 2024
Customer not getting refund
Outcome Sought
Apology
Compensation
Other
Rude and unprofessional manager
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rashika
Rude and unprofessional manager
Rashika
•
Felt unwelcome and upset
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Snap Fitness
To Listen
Live Campaign
Do you manage complaints for
Snap Fitness
?
Other
Harassment and ban
Unresolved
Sent
4/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thomas
Thomas
•
July 4, 2024
Customer seeks resolution and apology from snap fitness for being harassed and banned from facility over a review by club manager.
I was harassed and banned from the Osborn park facility I have been going to for 3 years over a review by the club manager and am humiliated in her conduct
Other
Broken back extension machine. Brining hot food into premises
Unresolved
Sent
3/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tanya
Tanya
•
April 3, 2024
Customer seeks replacement for broken back extension machine at snap fitness to avoid injury. also requests no hot food policy in gym.
The back extension machine has been broken ever since I started my membership 3 years ago. A replacement to avoid injury is crucial.
Also a no hot food policy in gym should be applied as nobody wants to smell food while they are training as it is extremely distracting
Other
Unresolved cancellation and charges
Unresolved
Sent
6/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sarah
Sarah
•
March 6, 2024
Customer complains about unauthorized charges after cancelling snap fitness membership, despite carer's visit and lack of evidence from gym.
My son’s carer took him in on the 11th of January to cancel his membership at Snapfitness Maryborough QLD.
I’ve been charged the membership fees ever since.
I only just realised last week because my mortgage bounced due to this payment I wasn’t aware of.
I have spoken to snap fitness Maryborough and they say they have no evidence of the cancellation and that their surveillance videos only go back a month or so.
They are unwilling to resolve this problem with us even though the carer went in today to talk to them.
Other
Refund not processed
Unresolved
Sent
21/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karthick
Karthick
•
February 21, 2024
Customer seeking 69 aud refund and apology from snap fitness for misleading information about membership cancellation and refund process.
I have joined the gym on June 2023 by paying 69AUD as part of initial membership process and they told me that it will be refunded when I am cancelling my membership by oral. I am new to Australia and believed their words and after two months I moved to Indooroopilly snap and my membership has been moved on November it seems and I have no clue about it and now I am planning to quit my membership due to personal reason and asked about the refund which I paid initially but I am getting a different story that no refund will be processed from NewFarm snap manager and he is telling that person who promised you is out from snap so I am not responsible for that and we can’t do the refund and not sure about their refund process
Rude and unprofessional manager
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rashika
Rashika
•
Customer felt unwelcome and upset due to rude, unprofessional behavior from manager ONA at Snap Fitness.
The manager "ONA" was very rude and unprofessional. She was very direct and was not listening to us. She just talked to herself when we went with a problem. She did not bother to ask about our concern. She made us feel very unwelcomed. We returned back home very upset that day. We felt like we never want to go back or recommend anyone for the gym when she is around.
The best way to resolve an issue with
Snap Fitness
Quick Solutions
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Snap Fitness
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Snap Fitness
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Snap Fitness
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Snap Fitness
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
Snap Fitness
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Snap Fitness
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
Cricket Australia
Cricket Australia
Cricket Australia
Europcar
Europcar
Europcar
Westmead Hospital
Westmead Hospital
Westmead Hospital
Yarra Trams
Yarra Trams
Yarra Trams