I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Grace
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Mecca
partners with Ajust
Mecca Complaints
The best way to resolve complaints with Mecca
Mecca is a well-known Australian beauty retailer offering a wide range of cosmetics, skincare, and fragrance products. With numerous stores across the country, customers can find popular brands and exclusive releases. Some common complaints about Mecca include issues with customer service, product availability, and pricing. However, it remains a popular destination for beauty enthusiasts seeking a diverse selection of beauty products.
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Mecca
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Order marked as fraud
Closed
Sent
3/5/2024
Order marked as fraud
Grace
•
May 3, 2024
Delayed shipping
Outcome Sought
Apology
Compensation
Other
Retail
Gender neutrality
Closed
Sent
7/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Gender neutrality
Jackson
•
February 7, 2024
Outcome Sought
Apology
Compensation
Other
Retail
Missing gift
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dianne
Missing gift
Dianne
•
Disappointed, false advertising
Outcome Sought
Apology
Compensation
Other
Fraud flagging
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jess
Fraud flagging
Jess
•
No response received
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Mecca
To Listen
Live Campaign
Do you manage complaints for
Mecca
?
Retail
Order marked as fraud
Closed
Sent
3/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Grace
Grace
•
May 3, 2024
Customer frustrated with order marked as fraud, requested to provide driver's license for verification, causing delay in shipping.
They marked my order as fraud even though I have ordered with them many times with the same account, card and address. I tried to reach out to cancel my order and they just responded with said to give them a photo of my driver's license, but I don't have my driver's license. I really need these products I ordered soon, and this has delayed the shipping. I would like them to fix the online fraud detection system as it marks the orders wrong.
Retail
Gender neutrality
Closed
Sent
7/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Jackson
•
February 7, 2024
Customer is requesting mecca to make their loyalty program more gender neutral.
Beauty Loop is a wonderful loyalty program however my partner and I (both men) don’t get much use out of some of the products. I’d love to see the program tweaked to be more gender neutral.
Retail
Missing gift
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dianne
Dianne
•
Customer did not receive beauty loop gift with order, threatening to report to accc and social media. wants issue escalated to owners.
Dear Customer Service, <br /><br />I received my package today and I did not receive my beauty loop gift as per email and image below. This is false advertising, fake, disappointing and illegal and I will be notifying ACCC and social media. <br /><br />Shame on mecca, this is twice now this has happened to me, and I want this escalated to the owners.<br /><br />Regards, <br />Dianne Lawrence <br /><br />From: MECCA Customer Care <hello@mecca.com.au><br />Sent: Thursday, 23 May 2024 5:12 PM<br />To: dianneopmanis@hotmail.com <dianneopmanis@hotmail.com><br />Subject: Order #22879343 confirmed. (Great choice!)<br /> <br />Free shipping with online orders over $25^<br />Mecca<br />New Brands Makeup Skin Care Fragrance Hair Care<br /> <br />Thank you for your order!<br />Hello Dianne,<br />We are now processing your order #22879343
Fraud flagging
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jess
Jess
•
Customer seeks $500 gift cards and an apology after fraud flagging issue and lack of response.
I pruchased 2 gift cards on mecca worth $500. I then get an email saying it has been flagged as fraud and i had to provide my iD and a utility bill. Which i did send to them. I still haven't heard anything back. And needed the gift cards yesterday (25/7/24)
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Retail
Order marked as fraud
Closed
Sent
3/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Grace
Order marked as fraud
Grace
•
May 3, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Gender neutrality
Closed
Sent
7/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Gender neutrality
Jackson
•
February 7, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Mecca
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Mecca
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Mecca
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04
Fair and Free
Join our campaign to get
Mecca
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Mecca
Phone
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Online
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Complaint Policy
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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