I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Barbara Kaye
Verified
Chemist Warehouse
partners with Ajust
Chemist Warehouse Complaints
The best way to resolve complaints with Chemist Warehouse
Chemist Warehouse is a leading Australian pharmacy retailer, offering a wide range of healthcare products at competitive prices. With numerous locations nationwide, customers can conveniently access prescription medications, over-the-counter drugs, vitamins, beauty products, and more. While some customers have expressed concerns about long wait times and customer service, Chemist Warehouse remains a popular choice for affordable healthcare solutions.
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Have a complaint? Click below to resolve your issue with Chemist Warehouse
Have a complaint? Click below to resolve your issue with Chemist Warehouse
Ajust is putting pressuring on
Chemist Warehouse
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Incorrect billing for Lipitor
Unresolved
Sent
Incorrect billing for Lipitor
Barbara Kaye
•
Upset about billing discrepancies
Outcome Sought
Apology
Compensation
Other
Expired product
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashfaquzzaman
Expired product
Ashfaquzzaman
•
Concern for baby's safety
Outcome Sought
Apology
Compensation
Other
Received scam message
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
A
Received scam message
A
•
Concern about security
Outcome Sought
Apology
Compensation
Other
Unpleasant customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dee
Unpleasant customer service
Dee
•
Felt uncomfortable and embarrassed
Outcome Sought
Apology
Compensation
Other
Long wait times
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jasmine
Long wait times
Jasmine
•
Frustration and inconvenience
Outcome Sought
Apology
Compensation
Other
Poor customer service experience
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ante
Poor customer service experience
Ante
•
Felt harassed and shocked
Outcome Sought
Apology
Compensation
Other
Refund refusal
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nigel
Refund refusal
Nigel
•
Customer upset over treatment
Outcome Sought
Apology
Compensation
Other
Harassment by security guard
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marie
Harassment by security guard
Marie
•
Felt victimized and shaken
Outcome Sought
Apology
Compensation
Other
Unhelpful store assistant
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Norien
Unhelpful store assistant
Norien
•
Customer felt disappointed and ignored
Outcome Sought
Apology
Compensation
Other
No delivery
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kylie
No delivery
Kylie
•
Customer left without pain relief
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Chemist Warehouse
To Listen
Live Campaign
Do you manage complaints for
Chemist Warehouse
?
Incorrect billing for Lipitor
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Barbara Kaye
Barbara Kaye
•
Customer seeks refund or proof of underpayment and an apology due to billing issues at Chemist Warehouse.
Expired product
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashfaquzzaman
Ashfaquzzaman
•
Customer complains about expired nappies purchased at Chemist Warehouse, seeks an apology and resolution for the recurring issue.
Received scam message
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
A
A
•
Customer received a scam message from Chemist Warehouse Mortlake regarding a sylph receipt.
Unpleasant customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dee
Dee
•
Customer experienced rude service and embarrassment while seeking a price match at Chemist Warehouse, leading to dissatisfaction and leaving without purchasing.
Long wait times
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jasmine
Jasmine
•
Customer frustrated with long wait times and treatment at Chemist Warehouse, seeking an apology and better service.
Poor customer service experience
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ante
Ante
•
Customer experienced poor service and harassment while seeking a price match at Chemist Warehouse, leading to a distressing shopping experience.
Refund refusal
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nigel
Nigel
•
Customer seeks a refund for a knee brace due to size issues and poor treatment during return process.
Harassment by security guard
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marie
Marie
•
Customer felt victimized and harassed by male security guard at Chemist Warehouse, requesting an apology and highlighting the need for female security.
Unhelpful store assistant
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Norien
Norien
•
Customer dissatisfied with product and rude service, seeking refund and apology.
No delivery
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kylie
Kylie
•
Customer complains about delayed delivery of pain relief order and seeks an apology from Chemist Warehouse for the oversight.
The best way to resolve an issue with
Chemist Warehouse
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Chemist Warehouse
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Chemist Warehouse
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Chemist Warehouse
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Chemist Warehouse
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
Chemist Warehouse
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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We take the effort out of making a complaint. It's fast, fair and free for consumers.
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Chemist Warehouse
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