I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thao
Verified
Chemist Warehouse
partners with Ajust
Chemist Warehouse Complaints
The best way to resolve complaints with Chemist Warehouse
Chemist Warehouse is a leading Australian pharmacy retailer, offering a wide range of healthcare products at competitive prices. With numerous locations nationwide, customers can conveniently access prescription medications, over-the-counter drugs, vitamins, beauty products, and more. While some customers have expressed concerns about long wait times and customer service, Chemist Warehouse remains a popular choice for affordable healthcare solutions.
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Have a complaint? Click below to resolve your issue with Chemist Warehouse
Ajust is putting pressuring on
Chemist Warehouse
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Unpleasant interaction with security
Unresolved
Sent
Unpleasant interaction with security
Thao
•
Felt unhappy and accused
Outcome Sought
Apology
Compensation
Other
Incorrect sale price
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vito
Incorrect sale price
Vito
•
Loss of trust in promotions
Outcome Sought
Apology
Compensation
Other
Offensive advertisements
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cassie
Offensive advertisements
Cassie
•
Feeling uncomfortable and disappointed
Outcome Sought
Apology
Compensation
Other
Incorrect dosage and return policy
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dania
Incorrect dosage and return policy
Dania
•
Financial strain and stress
Outcome Sought
Apology
Compensation
Other
Price match not honored
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sindy
Price match not honored
Sindy
•
Feeling disappointed and misled
Outcome Sought
Apology
Compensation
Other
Defective product
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Palden
Defective product
Palden
•
Less product than paid for
Outcome Sought
Apology
Compensation
Other
Cashback offer error
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Siew
Cashback offer error
Siew
•
Concern about reliability of promotions
Outcome Sought
Apology
Compensation
Other
False advertising on stock
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janelle
False advertising on stock
Janelle
•
Misleading information and inconvenience
Outcome Sought
Apology
Compensation
Other
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kubra
Poor customer service
Kubra
•
Distressing experience for family
Outcome Sought
Apology
Compensation
Other
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lauren
Poor customer service
Lauren
•
Felt disrespected and frustrated
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Chemist Warehouse
To Listen
Live Campaign
Do you manage complaints for
Chemist Warehouse
?
Unpleasant interaction with security
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thao
Thao
•
Customer felt accused by security staff after mistakenly opening a lipstick, requests training for better customer interaction.
Incorrect sale price
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vito
Vito
•
Customer frustrated over not receiving advertised price for Berocca tablets.
Offensive advertisements
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cassie
Cassie
•
Customer finds advertisements offensive and urges for a more respectful advertising strategy.
Incorrect dosage and return policy
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dania
Dania
•
Customer seeks a refund for incorrectly purchased medication due to miscommunication about return policy.
Price match not honored
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sindy
Sindy
•
Customer dissatisfied with price match policy not being honored, seeks clarification and resolution.
Defective product
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Palden
Palden
•
Customer received a defective perfume and demands an immediate replacement.
Cashback offer error
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Siew
Siew
•
Customer complains about incorrect cashback deduction and requests correction and manager contact.
False advertising on stock
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janelle
Janelle
•
Customer frustrated by misleading stock information and requests a complimentary pack.
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kubra
Kubra
•
Customer experienced poor service and rude behaviour, urging investigation and resolution.
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lauren
Lauren
•
Customer dissatisfied with service at Chemist Warehouse; employee was unhelpful and dismissive.
The best way to resolve an issue with
Chemist Warehouse
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Chemist Warehouse
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Chemist Warehouse
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Chemist Warehouse
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Chemist Warehouse
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
Chemist Warehouse
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Chemist Warehouse
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
