I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Verified
OPSM
partners with Ajust
OPSM Complaints
The best way to resolve complaints with OPSM
OPSM is a popular eyewear retailer known for its wide selection of glasses and contact lenses. Some customers have raised concerns about long wait times for appointments and high prices compared to competitors.
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Have a complaint? Click below to resolve your issue with OPSM
Have a complaint? Click below to resolve your issue with OPSM
Ajust is putting pressuring on
OPSM
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Refund and cancellation policy
Closed
8/7/2024
Sent
30/6/2024
Refund and cancellation policy
Paul
•
June 30, 2024
Misled and lied to
Outcome Sought
Apology
Compensation
Other
Retail
Lost lense due to screw
Unresolved
Sent
25/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Clare
Lost lense due to screw
Clare
•
June 25, 2024
Frustration and disappointment
Outcome Sought
Apology
Compensation
Other
Misogynistic advertising content
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jo
Misogynistic advertising content
Jo
•
Alienation of customer base
Outcome Sought
Apology
Compensation
Other
Incorrect prescription glasses
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Incorrect prescription glasses
David
•
Sore eyes and vision issues
Outcome Sought
Apology
Compensation
Other
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christine
Poor customer service
Christine
•
Disappointment and frustration
Outcome Sought
Apology
Compensation
Other
Discrimination against disabled customers
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maek
Discrimination against disabled customers
Maek
•
Feeling appalled and betrayed
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
OPSM
To Listen
Live Campaign
Do you manage complaints for
OPSM
?
Retail
Refund and cancellation policy
Closed
8/7/2024
Sent
30/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Paul
•
June 30, 2024
Opsm northcote plaza failed to provide a refund, misled customers, and displayed unprofessional behavior. seeking $230 and an apology.
Retail
Lost lense due to screw
Unresolved
Sent
25/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Clare
Clare
•
June 25, 2024
Customer seeks replacement lens and apology from opsm for manufacturer fault. opsm blamed customer over phone, refused to rectify issue.
Misogynistic advertising content
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jo
Jo
•
Customer is appalled by OPSM's advertising on a misogynistic radio program, feeling it alienates their customer base.
Incorrect prescription glasses
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
David
•
Customer seeks $1080 refund for incorrect progressive spectacles and claims prescription errors caused discomfort.
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christine
Christine
•
Customer dissatisfied with service, requesting a full refund due to repeated poor treatment.
Discrimination against disabled customers
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maek
Maek
•
Customer demands an apology and staff training after being mistreated at an OPSM location.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Retail
Refund and cancellation policy
Closed
8/7/2024
Sent
30/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Refund and cancellation policy
Paul
•
June 30, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
OPSM
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
OPSM
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
OPSM
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
OPSM
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
OPSM
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
OPSM
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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Businesses like
OPSM
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