I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Judith
Verified
BankSA
partners with Ajust
BankSA Complaints
The best way to resolve complaints with BankSA
Bank SA is owned by Westpac and St George bank, functioning as one of the most prominent banks in South Australia. Their feedback and complaints page notes that Bank SA deals with complaints using the FAIRGO method- fair, action, integrity, respect, genuine and open.
Get heard by BankSA
Live
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Have a complaint? Click below to resolve your issue with BankSA
Have a complaint? Click below to resolve your issue with BankSA
Ajust is putting pressuring on
BankSA
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Banking
Hangs up on complaints
Unresolved
Sent
11/6/2024
Hangs up on complaints
Judith
•
June 11, 2024
Received furious letter from department of transport
Outcome Sought
Apology
Compensation
Other
Banking
Overdrawn fees
Unresolved
Sent
26/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gabriela
Overdrawn fees
Gabriela
•
April 26, 2024
Charged unfairly over $100
Outcome Sought
Apology
Compensation
Other
Banking
Locked out account
Unresolved
Sent
10/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Laura
Locked out account
Laura
•
March 10, 2024
Left with no money, no way to provide for self, uncomfortable, inconvenienced, upset, alone, scared
Outcome Sought
Apology
Compensation
Other
Banking
Unauthorized deduction
Unresolved
Sent
14/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shannan
Unauthorized deduction
Shannan
•
January 14, 2024
Denied access to money
Outcome Sought
Apology
Compensation
Other
Banking
ALL MY MONEY WAS STOLEN
Closed
15/1/2024
Sent
29/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julieann
ALL MY MONEY WAS STOLEN
Julieann
•
December 29, 2023
I'm homeless and have no food or clean clothes plus i didn't go to see you my son
Outcome Sought
Apology
Compensation
Other
Banking
Difficulty making appointment
Closed
11/12/2023
Sent
28/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anne
Difficulty making appointment
Anne
•
November 28, 2023
Inconvenience due to distance
Outcome Sought
Apology
Compensation
Other
Banking
Discrimination based on voice
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
George
Discrimination based on voice
George
•
Denied access to account, can't pay rent or bills
Outcome Sought
Apology
Compensation
Other
Hardship clause not terminated
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ira
Hardship clause not terminated
Ira
•
Credit amount not refunded
Outcome Sought
Apology
Compensation
Other
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Poor customer service
Peter
•
Stress and financial problems
Outcome Sought
Apology
Compensation
Other
Account hacked
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brigitte
Account hacked
Brigitte
•
Unable to afford food
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
BankSA
To Listen
Live Campaign
Do you manage complaints for
BankSA
?
Banking
Hangs up on complaints
Unresolved
Sent
11/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Judith
Judith
•
June 11, 2024
Banksa hung up on customer, refused credit card without notice, slow response time, lack of customer service, causing stress and inconvenience.
Banking
Overdrawn fees
Unresolved
Sent
26/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gabriela
Gabriela
•
April 26, 2024
Customer seeking refund of overdrawn fees and apology from banksa for unfairly charged fees totaling over $100.
Banking
Locked out account
Unresolved
Sent
10/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Laura
Laura
•
March 10, 2024
Customer locked out of internet banking while overseas, unable to transfer funds or contact banksa, left with no money and feeling upset, alone, and scared.
Banking
Unauthorized deduction
Unresolved
Sent
14/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shannan
Shannan
•
January 14, 2024
Customer is complaining about cigno taking money without permission, being hung up on, blocked from online access, and being denied money for urgent care.
Banking
ALL MY MONEY WAS STOLEN
Closed
15/1/2024
Sent
29/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julieann
Julieann
•
December 29, 2023
Customer's money was stolen while visiting family, wants resolution.
Banking
Difficulty making appointment
Closed
11/12/2023
Sent
28/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anne
Anne
•
November 28, 2023
Customer is complaining about the difficulty of making an appointment and lack of empathy from bank sa.
Banking
Discrimination based on voice
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
George
George
•
Customer facing discrimination due to voice, denied access to account. seeking resolution and apology from banksa for unacceptable treatment.
Hardship clause not terminated
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ira
Ira
•
Customer seeks $430.35 refund and apology from BankSA after issues with hardship clause and lack of communication.
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Peter
•
Customer is frustrated with BankSA's service regarding daughter's financial issues and seeks assistance and an apology.
Account hacked
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brigitte
Brigitte
•
Customer seeks $2500 refund and apology from BankSA after unauthorized transactions left them financially strained and feeling abandoned.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
Incorrect account deposit
Closed
Sent
10/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nadine
Incorrect account deposit
Nadine
•
January 10, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
ALL MY MONEY WAS STOLEN
Closed
15/1/2024
Sent
29/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julieann
ALL MY MONEY WAS STOLEN
Julieann
•
December 29, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Difficulty making appointment
Closed
11/12/2023
Sent
28/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anne
Difficulty making appointment
Anne
•
November 28, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
BankSA
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
BankSA
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
BankSA
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
BankSA
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
BankSA
Online
https://eforms.banksa.com.au/olfmu/eforms/ConsumerFeedback/#/welcome
Details missing. Help fill in the gaps.
Complaint Policy
https://www.banksa.com.au/contact-us/customer-complaints
Details missing. Help fill in the gaps.
Common issues related to
BankSA
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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BankSA
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