I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Boost Mobile Complaints
The fastest way to resolve your Boost Mobile complaint
Boost Mobile is an Australian business that utilises the Telstra network to provide its services. The Complaint Handling Policy for Boost Mobile states that if an agent cannot immediately resolve an issue, it will be passed on to a manager. Boost Mobile aims to resolve complaints within 10 working days. According to the TIO 2021-2022 Annual Report, complaints for Boost were down 24.6% from the previous year.
COMPLAINTS WE'VE TAKEN CARE OF
Telco
Harassment from unknown number
Unresolved
Sent
24/5/2024
Harassment from unknown number
Peter
•
May 24, 2024
Received over 30 calls in 30 days
Outcome Sought
Apology
Compensation
Other
Telco
App not working
Closed
28/3/2024
Sent
18/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandra
App not working
Sandra
•
March 18, 2024
Unable to use phone
Outcome Sought
Apology
Compensation
Other
Telco
Data not rolled over
Unresolved
Sent
29/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Antonietta
Data not rolled over
Antonietta
•
February 29, 2024
Customer wants remaining data rolled over
Outcome Sought
Apology
Compensation
Other
Telco
Unresolved
Sent
6/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vernerd
Vernerd
•
January 6, 2024
Outcome Sought
Apology
Compensation
Other
Telco
Other
Closed
1/3/2023
Sent
9/2/2023
Very good service
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Geoffrey
Other
Geoffrey
•
February 9, 2023
Outcome Sought
Apology
Compensation
Other
Number transfer delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Number transfer delay
Mark
•
Unable to use services
Outcome Sought
Apology
Compensation
Other
Delayed port out pin
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Delayed port out pin
John
•
Hindered ability to work
Outcome Sought
Apology
Compensation
Other
Misleading advertising
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ted
Misleading advertising
Ted
•
Lost $45 in gas, no phone
Outcome Sought
Apology
Compensation
Other
Pending phone transfer
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mariah
Pending phone transfer
Mariah
•
Cannot access voicemail
Outcome Sought
Apology
Compensation
Other
Account balance discrepancy
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sara
Account balance discrepancy
Sara
•
No service, frustration
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Boost Mobile
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Boost Mobile
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Boost Mobile
We handle everything for you, results guaranteed.
How to contact
Boost Mobile
Email
Available for Ajust members.
Complaint Policy
https://boost.com.au/pages/compliments-complaints
Details missing. Help fill in the gaps.
Common problems with
Boost Mobile
and how to resolve them
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
Boost Mobile
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
