DMC Electrical and Energy

Complaints

We commissioned DMC Electrical and Energy Pty Ltd (DMC) to install 15 solar panels, including an inverter, in August 2009. We were invoiced for this work on 08 August 2023 following completion of the install and the account was duly and promptly settled. On 29 September 2023, we embarked on a holiday overseas for three weeks and had our son babysit the house whilst we were absent, during which time he experienced loss of power to the downstairs lighting circuit, which was temporarily reinstated by re-engaging that circuit RCD at the main switchboard however, the RCD continued to trip and ultimately the downstairs lighting circuit was unable to be re-activated. Upon our return from overseas during week ending 27 October 2023, we contacted DMC Electrical and Energy Pty Ltd and requested the attendance of an Electrician to investigate the problem. The Electrician attended the property on or about 27 October 2023, and installed a replacement RCD to this downstairs lighting circuit, following which, the lights operated again. This circuit operated satisfactorily for 7 to 10 days, then again presented with problems whereby the RCD continued to trip. We requested DMC dispatch an electrician to investigate the problem, and the same individual (the installer) attended the property on 14 November 2023, spending some 4 hours on site and declaring that he did not know what the problem was, as there appeared to be a "dead short" in the circuit. He undertook to return to the property the following day with his apprentice and review the issue further. There was no attendance by that person on the following day, and that evening of 15 November 2023, as we had not heard from DMC, I sent a SMS to the Office Manager Kelly, stating "Regarding the current problem with no light circuit active for downstairs lights in our property property located at 42 Lakelands Drive, Merrimac, Qld, 4226, following the installation of additional solar panels, I confirm that I remain to hold accountable your company to rectify this deficiency, as it did not exist prior to the recent install. Let this record stand." There has subsequently been no further contact from DMC, so the matter needs to be escalated to a dispute and/or serious complaint status. Contact details for DMC are as follows: Office Manager Kelly (?) mobile phone No. 0481 841 443 Business Address : 46-16 Crescent Avenue, Mermaid Beach, Qld, 4218 A further business address is 9 Tanah Merah Avenue, Tanah Merah, Qld, 4128 email: alex@dmcelectricalandenergy.com ABN : 65 640 471 987 Electrical Lic. : 79165 Solar Lic. : A4227659 As it appears the Company is now ignoring our dilemma, the matter appears necessary to escalate to a formal complaint, if not a commercial dispute.