Event Cinemas

Complaints

Pre bought tickets to Dune part Two from Cairns central cinemas for a 10:30am session (4days prior to todays date 12/04/24, as it was my only day off). Went to cairns central arrived early, waited got my movie food once cinemas were open-received my ticket for cinema 3 for the 10:30am session. <br />Only to walk into a pitch black cinema and as others arrived and we all waited for the session to start, a woman walked in informing us that the projector for this cinema wasn’t working and we’d have to wait her get a refund or see a different movie all together. As others started to ask why this happened? or will the project be fixed and we can wait? Or is there another cinema nearby Earlville/Smithfield that was also showing Dune part 2? <br />We were met with a lack of interest and ‘well shit happens what do you want from me’ ?!? attitude from the events cinema staff member. We all then had to leave to receive refunds or another movie. It was such a disappointing experience and when I asked for a number or website to voice my complaint further she rolled Her eyes at me and said to find the website on the bottom of my receipt and then continued to serve other people. <br />I know this wasn’t any one person’s fault but I do think several other things could’ve been done to help<br />Those who had made the time to see this movie and booked tickets DAYS prior to the session-ESPECIALLY since it’s in its last days to see this movie. Highly disappointed.

Today I went to a day session at Macquarie Centre. The young man at the cash register was so rude! As a pensioner I questioned the $13 and told him I was just checking that it was indeed a Pensioner's price as Hoyts only changed me $10 recently. He angrily replied, 'Then go to Hoyts!' I was stunned! Not only did he have no idea how to treat a customer, but it seems that he wanted to give Event Cinemas' business away. Maybe a bit of customer training might be advantageous to both your customers and your business? I've never been treated like this at any other cinema... including other Event ones.

I send a refund request for 2 3-D IMAX movie tickets (I accidentally ordered and i got 3-D sickness) 6 days before the movie date. I only got a reply 1 day after the movie date and reason for delayed response was (Due to an unexpected influx of requests) and saying that tickets were collected at the venue and my query was resolved.<br /><br />Actually my problem didn't solved as I cannot get the reply in time, I need to give away the tickets to someone free. I am so disappointed with the delayed reply without any care or compensation.<br /><br />I want to have refund for 2 IMAX 3-D cinema tickets. I have paid for the tickets via vouchers and I don't mind to be refunded in vouchers

Just an observation. My wife and I went to Bondi Junction - Cinema 5 - seats F7 and 8 to see - It ends with us. Firstly my wife and loved the movie. However, we could smell an odor such as - I thought a lite wee odor but my wife smelt more like Mould. It would be wise to steam clean theatre seats every now and again. We are regular movie goers, and this is the first time we encountered this situation. It may be that you had a mother and babies' session before ours - not sure.