I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kath
Kogan Mobile Complaints
The best way to resolve complaints with Kogan Mobile
Kogan Mobile uses the Vodaphone 3G and 4G networks to power their services. In their Complaints Handling Policy, Kogan Mobile states that if a complaint cannot be resolved immediately, they still aim to resolve urgent complaints in two working days or within 15 days for all other complaints.
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COMPLAINTS SENT THROUGH AJUST
Telco
Unable to activate
Unresolved
Sent
13/7/2024
Unable to activate
Kath
•
July 13, 2024
Had to change phone number
Outcome Sought
Apology
Compensation
Other
Telco
Activation problem
Unresolved
Sent
3/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Activation problem
Michael
•
July 3, 2024
Unable to use correct device
Outcome Sought
Apology
Compensation
Other
Telco
Over charge
Closed
24/6/2024
Sent
28/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hanan
Over charge
Hanan
•
May 28, 2024
Charged twice, invalid voucher
Outcome Sought
Apology
Compensation
Other
Telco
Closed
24/6/2024
Sent
15/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Peter
•
May 15, 2024
Outcome Sought
Apology
Compensation
Other
Telco
Unable to cancel monthly plan
Closed
Sent
23/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kevin
Unable to cancel monthly plan
Kevin
•
March 23, 2024
Unable to call support from new zealand
Outcome Sought
Apology
Compensation
Other
Telco
Transfer of number issue
Unresolved
Sent
20/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jim
Transfer of number issue
Jim
•
March 20, 2024
Unable to make or receive calls
Outcome Sought
Apology
Compensation
Other
Telco
Cancelation request
Closed
Sent
8/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
SURAJ
Cancelation request
SURAJ
•
March 8, 2024
Unable to cancel plan
Outcome Sought
Apology
Compensation
Other
Telco
Unauthorized charge
Closed
26/2/2024
Sent
26/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mehtap
Unauthorized charge
Mehtap
•
February 26, 2024
Charged $99 without authorization
Outcome Sought
Apology
Compensation
Other
Telco
Call connectivity
Closed
Sent
22/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matthew
Call connectivity
Matthew
•
February 22, 2024
Unable to make or receive calls
Outcome Sought
Apology
Compensation
Other
Telco
Unauthorized porting
Closed
Sent
15/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ron
Unauthorized porting
Ron
•
February 15, 2024
Considerable stress
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Kogan Mobile
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Kogan Mobile
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Kogan Mobile
We handle everything for you, get started for free.
How to contact
Kogan Mobile
Post
ATTN: Kogan Mobile Customer Care, GPO Box 2579, Melbourne, VIC 3001
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
https://www.koganmobile.com.au/legal/complaints/
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Common issues related to
Kogan Mobile
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
Kogan Mobile
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
