I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kavishka
Verified
Optus
partners with Ajust
Optus Complaints
The best way to resolve complaints with Optus
Optus is one of Australia's biggest telcos, with the 2nd largest market share for mobile services and the 3rd largest for NBN services. Optus is not always easy to deal with for complaints. Optus can respond slowly to complaints and sometimes it takes more effort to get a resolution. Optus had almost 20% of ombudsman complaints in 2021-22.
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Have a complaint? Click below to resolve your issue with Optus
Have a complaint? Click below to resolve your issue with Optus
Ajust is putting pressuring on
Optus
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Telco
When I went to work, I went to the bathroom at the train station and when I came out, I found that my phone was missing.
Unresolved
Sent
3/7/2024
When I went to work, I went to the bathroom at the train station and when I came out, I found that my phone was missing.
Kavishka
•
July 3, 2024
Outcome Sought
Apology
Compensation
Other
Telco
Roaming problems
Unresolved
Sent
2/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Piergiorgio
Roaming problems
Piergiorgio
•
July 2, 2024
Unable to enjoy holidays
Outcome Sought
Apology
Compensation
Other
Telco
4g compatibility
Closed
2/7/2024
Sent
24/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
George
4g compatibility
George
•
June 24, 2024
Feeling deceived and ripped off
Outcome Sought
Apology
Compensation
Other
Telco
Email authentication
Unresolved
Sent
24/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bill
Email authentication
Bill
•
June 24, 2024
Unable to send emails
Outcome Sought
Apology
Compensation
Other
Telco
Account transfer issue
Unresolved
Sent
25/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Account transfer issue
Peter
•
March 25, 2024
Unable to access account
Outcome Sought
Apology
Compensation
Other
Telco
Account consolidation
Unresolved
Sent
22/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kerry
Account consolidation
Kerry
•
March 22, 2024
Difficulty paying bills on time
Outcome Sought
Apology
Compensation
Other
Telco
Fees / Payments
Closed
2/8/2023
Sent
30/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Puri Yin
Fees / Payments
Puri Yin
•
July 30, 2023
Outcome Sought
Apology
Compensation
Other
Telco
No Service / Outage
Closed
31/7/2023
Sent
26/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mimi
No Service / Outage
Mimi
•
July 26, 2023
Outcome Sought
Apology
Compensation
Other
Telco
Fees / Payments
Closed
2/8/2023
Sent
11/7/2023
Just were very quick to help. They followed up and kept in touch until the matter was resolved.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Patricia
Fees / Payments
Patricia
•
July 11, 2023
Outcome Sought
Apology
Compensation
Other
Telco
Fees / Payments
Closed
5/7/2023
Sent
2/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rex
Fees / Payments
Rex
•
July 2, 2023
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Optus
To Listen
Live Campaign
Do you manage complaints for
Optus
?
Telco
When I went to work, I went to the bathroom at the train station and when I came out, I found that my phone was missing.
Unresolved
Sent
3/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kavishka
Kavishka
•
July 3, 2024
Lost phone, requesting replacement or alternative
Telco
Roaming problems
Unresolved
Sent
2/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Piergiorgio
Piergiorgio
•
July 2, 2024
Customer experienced roaming issues in rome for 10-12 days, leading to frustration and wasted time. seeks compensation from optus.
Telco
4g compatibility
Closed
2/7/2024
Sent
24/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
George
George
•
June 24, 2024
Customer upset with optus for selling incompatible phones, seeking replacement. feels deceived and ripped off after being a long-time customer.
Telco
Email authentication
Unresolved
Sent
24/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bill
Bill
•
June 24, 2024
Customer experiencing ongoing email authentication issue with optus, seeking expedited resolution, frustrated by lack of follow-up and communication, impacting personal and financial matters.
Telco
Account transfer issue
Unresolved
Sent
25/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Peter
•
March 25, 2024
Customer seeking apology and resolution from optus for account transfer issue and lack of recognition for 20 years of loyalty.
Telco
Account consolidation
Unresolved
Sent
22/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kerry
Kerry
•
March 22, 2024
Customer seeking consolidation of accounts with optus, frustrated with lack of resolution and assistance, threatening to escalate to ombudsman or media.
Telco
Fees / Payments
Closed
2/8/2023
Sent
30/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Puri Yin
Puri Yin
•
July 30, 2023
Telco
No Service / Outage
Closed
31/7/2023
Sent
26/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mimi
Mimi
•
July 26, 2023
No Service / Outage
Telco
Fees / Payments
Closed
2/8/2023
Sent
11/7/2023
Just were very quick to help. They followed up and kept in touch until the matter was resolved.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Patricia
Patricia
•
July 11, 2023
Telco
Fees / Payments
Closed
5/7/2023
Sent
2/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rex
Rex
•
July 2, 2023
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
4g compatibility
Closed
2/7/2024
Sent
24/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
George
4g compatibility
George
•
June 24, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Fees / Payments
Closed
2/8/2023
Sent
30/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Puri Yin
Fees / Payments
Puri Yin
•
July 30, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
No Service / Outage
Closed
31/7/2023
Sent
26/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mimi
No Service / Outage
Mimi
•
July 26, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Fees / Payments
Closed
2/8/2023
Sent
11/7/2023
Just were very quick to help. They followed up and kept in touch until the matter was resolved.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Patricia
Fees / Payments
Patricia
•
July 11, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Fees / Payments
Closed
5/7/2023
Sent
2/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rex
Fees / Payments
Rex
•
July 2, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
No Service / Outage
Closed
6/7/2023
Sent
29/6/2023
Stay away from Optus
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mannered
No Service / Outage
Mannered
•
June 29, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Customer Service
Closed
6/6/2023
Sent
30/5/2023
Customer service on the phone are disgraceful
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marisa
Customer Service
Marisa
•
May 30, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Fees / Payments
Closed
5/6/2023
Sent
30/5/2023
Optus keep charging me for nothing every day I am abroad.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Burak
Fees / Payments
Burak
•
May 30, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Fees / Payments
Closed
11/5/2023
Sent
10/5/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Fees / Payments
John
•
May 10, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Fees / Payments
Closed
1/6/2023
Sent
1/5/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Melanie
Fees / Payments
Melanie
•
May 1, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Optus
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Optus
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with Optus. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to Optus to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
Explain what went wrong such as slow internet speeds or bad reception and how the issue has affected you so that Optus understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Consider how you’d like Optus to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
Help Optus by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
Make sure you have any files handy that will help Optus understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
Optus
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Optus
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Optus
Online
www.optus.com.au/support/feedback-and-complaints/make-a-complaint
Details missing. Help fill in the gaps.
Complaint Policy
www.optus.com.au/support/feedback-and-complaints/make-a-complaint
Details missing. Help fill in the gaps.
Common issues related to
Optus
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Optus
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
