I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joe
Verified
Origin Energy
partners with Ajust
Origin Energy Complaints
The best way to resolve complaints with Origin Energy
Origin Energy is a large energy retailer. Origin is the biggest supplier of electricity and the 2nd biggest supplier of gas to residential customers in the south-eastern part of Australia. Origin had the most customer complaints reported by the regulator in 2021-22 (over 20,000), but this number had dropped from almost 30,000 the year before. Origin is reliable at resolving complaints sent through Ajust.
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Have a complaint? Click below to resolve your issue with Origin Energy
Have a complaint? Click below to resolve your issue with Origin Energy
Ajust is putting pressuring on
Origin Energy
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Energy
Wrong payment made
Unresolved
Sent
10/7/2024
Wrong payment made
Joe
•
July 10, 2024
Loss of $165.59
Outcome Sought
Apology
Compensation
Other
Energy
Refund delay
Unresolved
Sent
25/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leanne
Refund delay
Leanne
•
June 25, 2024
Customer in $1000 credit
Outcome Sought
Apology
Compensation
Other
Energy
Long wait time on phone
Unresolved
Sent
24/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Greg
Long wait time on phone
Greg
•
June 24, 2024
Frustration
Outcome Sought
Apology
Compensation
Other
Energy
Increasing fees without increasing tariff
Unresolved
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dawn
Increasing fees without increasing tariff
Dawn
•
June 19, 2024
Financial impact on customer
Outcome Sought
Apology
Compensation
Other
Energy
Refund not processed
Closed
2/7/2024
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bradley
Refund not processed
Bradley
•
June 17, 2024
Unable to access $3000
Outcome Sought
Apology
Compensation
Other
Energy
High bill
Unresolved
Sent
13/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maan Karissa
High bill
Maan Karissa
•
June 13, 2024
Higher than expected bill
Outcome Sought
Apology
Compensation
Other
Energy
Late delivery of gas
Closed
12/6/2024
Sent
11/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Angelina
Late delivery of gas
Angelina
•
June 11, 2024
No gas for heating or hot water for at least 3 days
Outcome Sought
Apology
Compensation
Other
Energy
Cancellation and collection request
Unresolved
Sent
10/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Raymond
Cancellation and collection request
Raymond
•
June 10, 2024
Unwanted invoice payment, lack of response
Outcome Sought
Apology
Compensation
Other
Energy
No hot water
Unresolved
Sent
5/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
No hot water
John
•
June 5, 2024
Left with no hot water
Outcome Sought
Apology
Compensation
Other
Energy
Meter reader damaged lawn
Unresolved
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Meter reader damaged lawn
Andrew
•
June 4, 2024
Damage to lawn and sprinkler
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Origin Energy
To Listen
Live Campaign
Do you manage complaints for
Origin Energy
?
Energy
Wrong payment made
Unresolved
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joe
Joe
•
July 10, 2024
Customer mistakenly paid $165.59 to obsolete origin gas account, requesting return of amount to correct gas supplier.
Energy
Refund delay
Unresolved
Sent
25/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leanne
Leanne
•
June 25, 2024
Customer leanne russell seeks $390 refund and apology from origin energy for delay in processing credit refund, threatening to contact energy ombudsman.
Energy
Long wait time on phone
Unresolved
Sent
24/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Greg
Greg
•
June 24, 2024
Customer frustrated with long wait times when trying to contact origin energy, considering switching providers.
Energy
Increasing fees without increasing tariff
Unresolved
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dawn
Dawn
•
June 19, 2024
Customer is unhappy with origin energy's decreasing solar tariff feed in rate and requests a better rate.
Energy
Refund not processed
Closed
2/7/2024
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bradley
Bradley
•
June 17, 2024
Customer seeking refund from origin energy, faced delays, confusion, and lack of response for over 3 weeks.
Energy
High bill
Unresolved
Sent
13/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maan Karissa
Maan Karissa
•
June 13, 2024
Seeking compensation for unusually high electricity bill despite low consumption compared to friend's family of 5.
Energy
Late delivery of gas
Closed
12/6/2024
Sent
11/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Angelina
Angelina
•
June 11, 2024
Customer in snowy mountains has been waiting for lpg tank delivery for 2 weeks, affecting heating and hot water. seeking guaranteed timely delivery.
Energy
Cancellation and collection request
Unresolved
Sent
10/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Raymond
Raymond
•
June 10, 2024
Customer seeks to cancel gas account with origin energy and have gas bottles collected, expressing frustration over lack of response.
Energy
No hot water
Unresolved
Sent
5/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
June 5, 2024
Customer installed smart meters, left with no hot water. origin energy has not fixed the issue despite multiple calls.
Energy
Meter reader damaged lawn
Unresolved
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Andrew
•
June 4, 2024
Customer complains about meter reader driving on lawn, seeking apology and call from senior executive of origin energy.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Energy
Refund not processed
Closed
2/7/2024
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bradley
Refund not processed
Bradley
•
June 17, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Late delivery of gas
Closed
12/6/2024
Sent
11/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Angelina
Late delivery of gas
Angelina
•
June 11, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Fees / Payments
Closed
9/8/2023
Sent
9/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sholto
Fees / Payments
Sholto
•
August 9, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Fees / Payments
Closed
25/8/2023
Sent
8/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Linda
Fees / Payments
Linda
•
August 8, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Fees / Payments
Closed
10/8/2023
Sent
4/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vivek
Fees / Payments
Vivek
•
August 4, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Customer Service
Closed
14/8/2023
Sent
2/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
Customer Service
Ian
•
August 2, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Fees / Payments
Closed
28/7/2023
Sent
28/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kim
Fees / Payments
Kim
•
July 28, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Connection / Supply
Closed
15/8/2023
Sent
26/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jon
Connection / Supply
Jon
•
July 26, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Connection / Supply
Closed
16/8/2023
Sent
18/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachel
Connection / Supply
Rachel
•
July 18, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Connection / Supply
Closed
12/7/2023
Sent
11/7/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Simon
Connection / Supply
Simon
•
July 11, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Origin Energy
Quick Solutions
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
Origin Energy
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach Origin Energy, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help Origin Energy understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Consider how you’d like Origin Energy to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
Clearly communicate the action you expect Origin Energy to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bill or a photo of your electricity meter can be useful depending on the nature or your complaint. Ajust will include this information in your complaint to Origin Energy.
04
Fair and Free
Use Ajust to raise a complaint directly with
Origin Energy
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Origin Energy
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Origin Energy
Complaint Policy
www.originenergy.com.au/wp-content/uploads/Standard-Complaints-Dispute-Resolution-Procedure-v5.pdf
Details missing. Help fill in the gaps.
Common issues related to
Origin Energy
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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Origin Energy
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