I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Neville
Verified
Suncorp
partners with Ajust
Suncorp Complaints
The best way to resolve complaints with Suncorp
Suncorp Group is a major player in the banking and insurance sector of the Australian market. They aim to settle their complex consumer complaints within 21 days. Most complaints however, are processed and resolved within 5 business days.
Get heard by Suncorp
Live
Join our campaign
Have a complaint? Click below to resolve your issue with Suncorp
Have a complaint? Click below to resolve your issue with Suncorp
Ajust is putting pressuring on
Suncorp
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Banking
Vehicle collision claim
Unresolved
Sent
16/4/2024
Vehicle collision claim
Neville
•
April 16, 2024
Delay in repair, potential total loss
Outcome Sought
Apology
Compensation
Other
Banking
Money taken without notice
Unresolved
Sent
14/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Donald
Money taken without notice
Donald
•
April 14, 2024
Inconvenience beyond imaginable
Outcome Sought
Apology
Compensation
Other
Banking
Ignored access to account
Unresolved
Sent
10/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Micheal
Ignored access to account
Micheal
•
April 10, 2024
Financial stress, unable to pay bills
Outcome Sought
Apology
Compensation
Other
Banking
Disqualification from bonus interest
Closed
3/4/2024
Sent
15/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Haviv
Disqualification from bonus interest
Haviv
•
March 15, 2024
Financial loss, stress, disappointment
Outcome Sought
Apology
Compensation
Other
Banking
Account hacked by acquaintance
Unresolved
Sent
12/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jane
Account hacked by acquaintance
Jane
•
March 12, 2024
Financial loss, fraud charges
Outcome Sought
Apology
Compensation
Other
Banking
Account closure without notice
Unresolved
Sent
6/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Donald
Account closure without notice
Donald
•
March 6, 2024
Lost $13,000, potential investments, future business
Outcome Sought
Apology
Compensation
Other
Banking
Hold on main account
Unresolved
Sent
27/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Timothy
Hold on main account
Timothy
•
February 27, 2024
Funds frozen, no access
Outcome Sought
Apology
Compensation
Other
Banking
Fees / Payments
Closed
23/8/2023
Sent
10/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rickie
Fees / Payments
Rickie
•
August 10, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Transactions
Closed
26/3/2023
Sent
24/2/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pule
Transactions
Pule
•
February 24, 2023
Outcome Sought
Apology
Compensation
Other
Coverage discrepancy
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Coverage discrepancy
Michael
•
Inconvenience and unforeseen expenses
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Suncorp
To Listen
Live Campaign
Do you manage complaints for
Suncorp
?
Banking
Vehicle collision claim
Unresolved
Sent
16/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Neville
Neville
•
April 16, 2024
Customer complaint about cil insurance for not resolving damage to motor home, seeking assistance from suncorp.
Banking
Money taken without notice
Unresolved
Sent
14/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Donald
Donald
•
April 14, 2024
Customer demands $6000 + extra digit per year, apology from suncorp for mishandling funds. also seeks apology from cba for lost investment opportunities.
Banking
Ignored access to account
Unresolved
Sent
10/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Micheal
Micheal
•
April 10, 2024
Customer seeks $7918 and apology from suncorp for lack of access to account, poor customer service, and financial stress.
Banking
Disqualification from bonus interest
Closed
3/4/2024
Sent
15/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Haviv
Haviv
•
March 15, 2024
Customer seeks bonus interest for july and november 2023 from suncorp due to lack of clarity and communication on account terms.
Banking
Account hacked by acquaintance
Unresolved
Sent
12/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jane
Jane
•
March 12, 2024
Customer's bank account was hacked by someone they know, leading to fraudulent activity including opening accounts and taking out loans. suncorp closed their accounts and accused them of being abusive.
Banking
Account closure without notice
Unresolved
Sent
6/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Donald
Donald
•
March 6, 2024
Customer seeking $200,000 from suncorp for shutting down account with $6000, not transferring $7000, and causing loss of potential investments and future business.
Banking
Hold on main account
Unresolved
Sent
27/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Timothy
Timothy
•
February 27, 2024
Suncorp froze account without notice, no resolution after 3 weeks despite providing required documentation, staff not helpful, do not bank with suncorp.
Banking
Fees / Payments
Closed
23/8/2023
Sent
10/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rickie
Rickie
•
August 10, 2023
Banking
Transactions
Closed
26/3/2023
Sent
24/2/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pule
Pule
•
February 24, 2023
Coverage discrepancy
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Michael
•
Customer complains about incorrect windscreen coverage for vehicles and requests review of call and extension of coverage.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
Disqualification from bonus interest
Closed
3/4/2024
Sent
15/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Haviv
Disqualification from bonus interest
Haviv
•
March 15, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Fees / Payments
Closed
23/8/2023
Sent
10/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rickie
Fees / Payments
Rickie
•
August 10, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Transactions
Closed
26/3/2023
Sent
24/2/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pule
Transactions
Pule
•
February 24, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Suncorp
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Suncorp
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Suncorp
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Suncorp
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Suncorp
Online
https://www.suncorp.com.au/banking/help-support/contact-us
Details missing. Help fill in the gaps.
Complaint Policy
https://www.suncorp.com.au/insurance/contact-us/customer-relations-complaints.html
Details missing. Help fill in the gaps.
Common issues related to
Suncorp
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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Suncorp
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