I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Verified
Tangerine Telecom
partners with Ajust
Tangerine Telecom Complaints
The best way to resolve complaints with Tangerine Telecom
Tangerine Telecom was founded by the Branson brothers in 2013. In 2018, the ACMA advised Tangerine Telecom they were failing to meet the minimum standards for consumer complaint handling. Tangerine Telecom revised its complaints handling policy in light of the ACMA's investigation.
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Have a complaint? Click below to resolve your issue with Tangerine Telecom
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Tangerine Telecom
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Telco
Terrible service and support
Unresolved
Sent
17/7/2024
Terrible service and support
Peter
•
July 17, 2024
No service for 2 weeks, no internet, lost time and money
Outcome Sought
Apology
Compensation
Other
Telco
Delayed delivery, no connection
Unresolved
Sent
5/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Richard
Delayed delivery, no connection
Richard
•
July 5, 2024
Still waiting for connection
Outcome Sought
Apology
Compensation
Other
Telco
No internet connection
Unresolved
Sent
29/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kok Ann
No internet connection
Kok Ann
•
June 29, 2024
No internet for several days
Outcome Sought
Apology
Compensation
Other
Telco
Invoice for april payment
Closed
Sent
6/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pathma
Invoice for april payment
Pathma
•
May 6, 2024
Received invoice after termination
Outcome Sought
Apology
Compensation
Other
Telco
I set the tangerine connection but I didn’t use due to late connection I need my refund
Unresolved
Sent
15/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Muhammad
I set the tangerine connection but I didn’t use due to late connection I need my refund
Muhammad
•
March 15, 2024
I don’t want to pay for something that I am not using
Outcome Sought
Apology
Compensation
Other
Telco
Refund not received
Unresolved
Sent
20/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Refund not received
John
•
February 20, 2024
Billed for extra month, threatened with bill collectors, cut off from nbn
Outcome Sought
Apology
Compensation
Other
Telco
No internet connection until fibre upgrade
Closed
Sent
15/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
No internet connection until fibre upgrade
Robert
•
February 15, 2024
Customer has no internet connection
Outcome Sought
Apology
Compensation
Other
Telco
Slow speeds and unstable / unreliable connection
Closed
1/12/2023
Sent
9/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matthew
Slow speeds and unstable / unreliable connection
Matthew
•
November 9, 2023
Regular outages, slower speeds
Outcome Sought
Apology
Compensation
Other
Telco
No wifi for 2 weeks
Closed
9/11/2023
Sent
8/11/2023
NA
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amber
No wifi for 2 weeks
Amber
•
November 8, 2023
Affects home schooling and business
Outcome Sought
Apology
Compensation
Other
Telco
Optical Fibre drop outs
Closed
13/11/2023
Sent
3/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Neil
Optical Fibre drop outs
Neil
•
November 3, 2023
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Tangerine Telecom
To Listen
Live Campaign
Do you manage complaints for
Tangerine Telecom
?
Telco
Terrible service and support
Unresolved
Sent
17/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Peter
•
July 17, 2024
Customer seeking compensation for lost time, internet, and money on new modem from tangerine telecom. dissatisfied with service and support.
Telco
Delayed delivery, no connection
Unresolved
Sent
5/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Richard
Richard
•
July 5, 2024
Delayed modem delivery, no connection for almost a month, seeking apology and compensation for lost income due to incompetence.
Telco
No internet connection
Unresolved
Sent
29/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kok Ann
Kok Ann
•
June 29, 2024
Customer seeking refund from tangerine telecom due to prolonged lack of internet service despite multiple attempts to resolve the issue.
Telco
Invoice for april payment
Closed
Sent
6/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pathma
Pathma
•
May 6, 2024
Customer terminated account but received invoice for april after selling house. requesting contact via email as australian mobile number inactive.
Telco
I set the tangerine connection but I didn’t use due to late connection I need my refund
Unresolved
Sent
15/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Muhammad
Muhammad
•
March 15, 2024
Customer requesting a refund for an issue.
Telco
Refund not received
Unresolved
Sent
20/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
February 20, 2024
Customer seeks refund and apology from tangerine telecom after being billed for service never connected, facing bill collectors, and being cut off from nbn.
Telco
No internet connection until fibre upgrade
Closed
Sent
15/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Robert
•
February 15, 2024
Customer wants either an earlier fibre upgrade or temporary internet service until the upgrade is completed.
Telco
Slow speeds and unstable / unreliable connection
Closed
1/12/2023
Sent
9/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matthew
Matthew
•
November 9, 2023
Customer complains about slow speeds on one of their fttn lines and lack of resolution and accountability from tangerine telecom and nbn.
Telco
No wifi for 2 weeks
Closed
9/11/2023
Sent
8/11/2023
NA
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amber
Amber
•
November 8, 2023
Complaint about no wifi for 2 weeks affecting home schooling and business.
Telco
Optical Fibre drop outs
Closed
13/11/2023
Sent
3/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Neil
Neil
•
November 3, 2023
Regular Optical Fibre drop outs (optical light red during drop out) and Tangerine is unable to force NBN to find and fix the root cause
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
Invoice for april payment
Closed
Sent
6/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pathma
Invoice for april payment
Pathma
•
May 6, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
No internet connection until fibre upgrade
Closed
Sent
15/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
No internet connection until fibre upgrade
Robert
•
February 15, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Slow speeds and unstable / unreliable connection
Closed
1/12/2023
Sent
9/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matthew
Slow speeds and unstable / unreliable connection
Matthew
•
November 9, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
No wifi for 2 weeks
Closed
9/11/2023
Sent
8/11/2023
NA
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amber
No wifi for 2 weeks
Amber
•
November 8, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Optical Fibre drop outs
Closed
13/11/2023
Sent
3/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Neil
Optical Fibre drop outs
Neil
•
November 3, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
issue with technician arrival time
Closed
25/9/2023
Sent
12/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Craig
issue with technician arrival time
Craig
•
September 12, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
issue with internet connection since 3 months
Closed
22/9/2023
Sent
2/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Krupal
issue with internet connection since 3 months
Krupal
•
September 2, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
No Service / Outage
Closed
17/6/2023
Sent
6/6/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gabriele
No Service / Outage
Gabriele
•
June 6, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Fees / Payments
Closed
20/12/2022
Sent
20/12/2022
Technical people are not accommodating when i complain my speed issues. They never resolved it.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dante
Fees / Payments
Dante
•
December 20, 2022
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Tangerine Telecom
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Tangerine Telecom
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
Tangerine Telecom
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Tangerine Telecom
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Tangerine Telecom
In person
Level 6, 132-136 Albert Road, South Melbourne, VIC, 3205
Details missing. Help fill in the gaps.
Common issues related to
Tangerine Telecom
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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Tangerine Telecom
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
