I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Geraldine
Verified
UBank
partners with Ajust
UBank Complaints
The best way to resolve complaints with UBank
UBank operates under NAB and specialises in being digitally accessible. In their Complaints Policy, UBank notes they aim to resolve complaints within 30 days or 21 days for debt collection and financial hardship-related matters.
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Have a complaint? Click below to resolve your issue with UBank
Ajust is putting pressuring on
UBank
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Difficult to use
Unresolved
Sent
22/7/2024
Difficult to use
Geraldine
•
July 22, 2024
Confusion and frustration
Outcome Sought
Apology
Compensation
Other
Lost access to phone number
Unresolved
Sent
12/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kristianne
Lost access to phone number
Kristianne
•
July 12, 2024
Unable to access money
Outcome Sought
Apology
Compensation
Other
Banking
Account closure without notice
Unresolved
Sent
2/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mozammil
Account closure without notice
Mozammil
•
July 2, 2024
Unable to access funds
Outcome Sought
Apology
Compensation
Other
Banking
Account lockout
Closed
27/6/2024
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vineeth
Account lockout
Vineeth
•
June 12, 2024
Loss of trading income
Outcome Sought
Apology
Compensation
Other
Banking
Account frozen
Unresolved
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Natasha
Account frozen
Natasha
•
June 12, 2024
Unable to access funds
Outcome Sought
Apology
Compensation
Other
Banking
Double payment received
Unresolved
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Emily
Double payment received
Emily
•
June 6, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Banking
Denied access
Unresolved
Sent
5/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Quinton
Denied access
Quinton
•
June 5, 2024
Unable to access account
Outcome Sought
Apology
Compensation
Other
Banking
Account blocked for transfer
Unresolved
Sent
1/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Raymond
Account blocked for transfer
Raymond
•
June 1, 2024
Unable to pay for car rego
Outcome Sought
Apology
Compensation
Other
Banking
Account termination without notice
Unresolved
Sent
30/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rhea
Account termination without notice
Rhea
•
May 30, 2024
Left without access to funds
Outcome Sought
Apology
Compensation
Other
Banking
Rejection without explanation
Unresolved
Sent
13/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lin Ho
Rejection without explanation
Lin Ho
•
May 13, 2024
Unable to open account
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
UBank
To Listen
Live Campaign
Do you manage complaints for
UBank
?
Difficult to use
Unresolved
Sent
22/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Geraldine
Geraldine
•
July 22, 2024
Customer is frustrated with the difficulty of using the ubank app for transfers and seeks clarification on recent changes.
Lost access to phone number
Unresolved
Sent
12/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kristianne
Kristianne
•
July 12, 2024
Customer lost access to ubank account due to phone number issue after experiencing a difficult situation, unable to access savings.
Banking
Account closure without notice
Unresolved
Sent
2/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mozammil
Mozammil
•
July 2, 2024
Ubank closed accounts without notice, didn't allow fund withdrawal, unresponsive to requests for return of funds. seeking $1500 compensation.
Banking
Account lockout
Closed
27/6/2024
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vineeth
Vineeth
•
June 12, 2024
Customer locked out of ubank account after legitimate transactions, support promised unlock multiple times but failed, affecting trading income.
Banking
Account frozen
Unresolved
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Natasha
Natasha
•
June 12, 2024
Customer seeking government funds and apology from ubank for frozen account and withheld government payments after only using account for less than a month.
Banking
Double payment received
Unresolved
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Emily
Emily
•
June 6, 2024
Seeking $510 compensation for double payments, no closure notification, disaster payment issue.
Banking
Denied access
Unresolved
Sent
5/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Quinton
Quinton
•
June 5, 2024
Customer denied access to account despite centrelink recall request, requesting release of funds.
Banking
Account blocked for transfer
Unresolved
Sent
1/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Raymond
Raymond
•
June 1, 2024
Customer unable to pay for car registration due to ubank blocking account, causing stress and impacting ability to get to work.
Banking
Account termination without notice
Unresolved
Sent
30/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rhea
Rhea
•
May 30, 2024
Customer seeks access to remaining balance and an apology from u bank for abrupt account termination without notice or explanation.
Banking
Rejection without explanation
Unresolved
Sent
13/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lin Ho
Lin Ho
•
May 13, 2024
Customer seeking clarification on account rejection from ubank, requesting assistance to fix the issue before going overseas with family.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
Account lockout
Closed
27/6/2024
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vineeth
Account lockout
Vineeth
•
June 12, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Account closure without reason
Closed
29/4/2024
Sent
19/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robin
Account closure without reason
Robin
•
April 19, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Unknown transaction
Closed
Sent
23/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Unknown transaction
Jackson
•
March 23, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
No returns
Closed
21/11/2023
Sent
16/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
No returns
Robert
•
November 16, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Missing interest payments
Closed
22/11/2023
Sent
15/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Murray
Missing interest payments
Murray
•
November 15, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Login issue
Closed
6/11/2023
Sent
3/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karen
Login issue
Karen
•
November 3, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Account locked
Closed
6/11/2023
Sent
27/10/2023
Ajuat got involved after 2 weeks of me trying to unlock my UBank account which was locked without cause or reason.
I believe Ajust was responsible in finally getting the lock lifted.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Russell
Account locked
Russell
•
October 27, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
UBANK opened an account without consent or request
Closed
18/10/2023
Sent
3/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Poonam
UBANK opened an account without consent or request
Poonam
•
October 3, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
account blocked
Closed
10/10/2023
Sent
22/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cassandra
account blocked
Cassandra
•
September 22, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
unable to change mortgage payment type
Closed
25/9/2023
Sent
15/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bulbin
unable to change mortgage payment type
Bulbin
•
September 15, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
UBank
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
UBank
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
UBank
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
UBank
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
UBank
Post
ubank Customer Resolutions PO Box 1466 North Sydney NSW 2059
Details missing. Help fill in the gaps.
Online
https://www.ubank.com.au/help/original/og-everyday-banking/misc/how-to-make-a-complaint-at-ubank
Details missing. Help fill in the gaps.
Complaint Policy
https://www.ubank.com.au/ubank/ib/documents/Financial-hardship-guide.pdf
Details missing. Help fill in the gaps.
Common issues related to
UBank
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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UBank
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