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IMB Bank Complaints
The best way to resolve complaints with IMB Bank
IMB Bank provides a wide range of banking and financial services to its customers in Australia. IMB Bank has developed a comprehensive complaints handling process that ensures timely and effective resolution of any concerns.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Banking
Transfer request denied
Closed
20/6/2024
Sent
20/6/2024
Transfer request denied
Maree
•
June 20, 2024
Feelings of frustration and dissatisfaction
Outcome Sought
Apology
Compensation
Other
Banking
Account hacking
Unresolved
Sent
8/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Raymond
Account hacking
Raymond
•
January 8, 2024
Lost $565.99
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
IMB Bank
To Listen
Live Campaign
Do you manage complaints for
IMB Bank
?
Banking
Transfer request denied
Closed
20/6/2024
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maree
Maree
•
June 20, 2024
Customer seeks apology and resolution from imb bank after negative experience with unhelpful teller at crown st. branch.
My name is Maree Sierra-Onofri.
Yesterday the 19th June my husband and and I attended the Crown St. Branch with the intention of transferring $600k to another of my banking institutions in order to take advantage of their 5.3% term deposit rate knowing the IMB will not match higher rates.
We had transferred an identical amount 2 weeks prior undertaking this transaction at the Figtree Branch without an issue.
I provided my driver's licence as identification as I always do. I showed the teller our online banking accounts and I provided a slip of paper with my account number at the Great Southern Bank where I wanted to transfer this money to.
The teller looked at my papers and dismissed our request flat out stating she required a bank statement to verify my bank account.
I explained I was giving her my bank account details but she flatly refused saying her hands were tied.
I didn't want to argue with her so my husband and I left the branch and proceeded to the Figtree Branch. At Figtree the young lady processed our request without a fuss doing her due diligence checks and having her Branch manager check and verify the amount and account number etc as I would expect them to do.
I resent the way that teller made me feel. She made no effort to listen to me. The irony is that when I saw her I knew the transaction woukd not be straight forward as I have had the displeasure of her lack of service on a previous occasion. I expected her to not facilitate my request and that's exactly what she did.
May I suggest some of your 'older' staff be reminded what customer service entails and who is paying their pay cheque@
Banking
Account hacking
Unresolved
Sent
8/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Raymond
Raymond
•
January 8, 2024
Bank account hacked, seeking refund, no resolution for 7-8 weeks, concerned about further hacking.
On the 17 November at 5.51am my bank account was hacked for $565.99 the IMB bank told me it sent a code and then I told someone about it so they are taking no responsibility on that day I cancelled my Visa card and made a complaint to IMB and all they say it’s my fault as I explained to them why would I give out my information to have my account hacked this has been going on for 7-8 weeks now still no resolution if my account was hacked what else can be hacked?????
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
Transfer request denied
Closed
20/6/2024
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maree
Transfer request denied
Maree
•
June 20, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
IMB Bank
Quick Solutions
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Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
IMB Bank
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
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IMB Bank
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How to contact
IMB Bank
Online
https://forms.www.imb.com.au/form.php?c=64&f=280&_ga=2.28247548.1944027183.1629857128-844152778.1601451873
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Complaint Policy
https://assets.www.imb.com.au/files/imb-bank/Member_Dispute_Resolution_Guide.pdf
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
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Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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