I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Woolworths Mobile Complaints
The fastest way to resolve your Woolworths Mobile complaint
Woolworths Mobile is part of Woolworths Group Limited, a major Australian retail company. The Complaints Handling Policy for Woolworths Mobile states that if an issue cannot be resolved immediately, they will work out a timeframe with consumers either on the initial phone call or within two working days. In most cases, issues are resolved within 15 working days.
COMPLAINTS WE'VE TAKEN CARE OF
Telco
Banned from store unfairly
Unresolved
Sent
7/7/2024
Banned from store unfairly
Andrew
•
July 7, 2024
Mother traumatized, legal action
Outcome Sought
Apology
Compensation
Other
Telco
Recharge not solving data issue
Unresolved
Sent
27/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sue
Recharge not solving data issue
Sue
•
June 27, 2024
Dissatisfied, out of pocket
Outcome Sought
Apology
Compensation
Other
Telco
Number termination
Unresolved
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Erny
Number termination
Erny
•
June 20, 2024
Unable to recharge, linked with many things
Outcome Sought
Apology
Compensation
Other
Telco
Connectivity outage
Unresolved
Sent
20/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Connectivity outage
Paul
•
March 20, 2024
Unable to work or communicate
Outcome Sought
Apology
Compensation
Other
Telco
Not receiving promised discount
Unresolved
Sent
12/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christina
Not receiving promised discount
Christina
•
March 12, 2024
Customer has not received discount for months
Outcome Sought
Apology
Compensation
Other
Telco
Identity theft by ex-partner
Unresolved
Sent
8/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Harley
Identity theft by ex-partner
Harley
•
March 8, 2024
Attempted credit fraud
Outcome Sought
Apology
Compensation
Other
Telco
Worse signals and no signal
Closed
8/3/2024
Sent
16/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Weichao
Worse signals and no signal
Weichao
•
February 16, 2024
Affects signal reception
Outcome Sought
Apology
Compensation
Other
Telco
Calls dropping out
Closed
4/3/2024
Sent
4/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Laurie
Calls dropping out
Laurie
•
February 4, 2024
Unable to have a conversation
Outcome Sought
Apology
Compensation
Other
Telco
No service
Unresolved
Sent
8/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alanna
No service
Alanna
•
January 8, 2024
Unable to call/text/receive
Outcome Sought
Apology
Compensation
Other
Telco
No signal
Unresolved
Sent
8/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matteo
No signal
Matteo
•
January 8, 2024
No signal in home
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Woolworths Mobile
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Woolworths Mobile
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Woolworths Mobile
We handle everything for you, results guaranteed.
How to contact
Woolworths Mobile
Email
Available for Ajust members.
Complaint Policy
https://mobile.woolworths.com.au/support/chat
Details missing. Help fill in the gaps.
Common problems with
Woolworths Mobile
and how to resolve them
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
Woolworths Mobile
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
