I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lucy
Verified
Angus & Coote
partners with Ajust
Angus & Coote Complaints
The best way to resolve complaints with Angus & Coote
Angus & Coote is a well-established Australian jewellery retailer offering a wide range of products, including engagement rings, watches, and accessories. With multiple locations nationwide, customers can browse their extensive collection and benefit from their knowledgeable staff. Some common complaints about Angus & Coote include issues with product quality, customer service, and pricing.
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Have a complaint? Click below to resolve your issue with Angus & Coote
Ajust is putting pressuring on
Angus & Coote
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Falling off wrist
Closed
Sent
6/5/2024
Falling off wrist
Lucy
•
May 6, 2024
Loss of confidence, disappointment
Outcome Sought
Apology
Compensation
Other
Other
Missing diamonds
Unresolved
Sent
5/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anna
Missing diamonds
Anna
•
April 5, 2024
Customer upset, feels mistreated
Outcome Sought
Apology
Compensation
Other
Other
Discoloration
Unresolved
Sent
21/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Wendy
Discoloration
Wendy
•
March 21, 2024
Cannot wear next to engagement ring
Outcome Sought
Apology
Compensation
Other
Other
Missing items in box
Closed
7/3/2024
Sent
4/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Missing items in box
Jennifer
•
March 4, 2024
Customer out of pocket $203, upset, time wasted
Outcome Sought
Apology
Compensation
Other
Other
Discolouration after wearing
Unresolved
Sent
18/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Todorka
Discolouration after wearing
Todorka
•
February 18, 2024
Granddaughter unable to wear ring
Outcome Sought
Apology
Compensation
Other
Other
Order lost/ordered incorrectly
Closed
Sent
17/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tayla
Order lost/ordered incorrectly
Tayla
•
February 17, 2024
Disappointed and frustrated
Outcome Sought
Apology
Compensation
Other
Other
Price discrepancy
Closed
Sent
31/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Iolanta
Price discrepancy
Iolanta
•
January 31, 2024
Customer paid more than necessary
Outcome Sought
Apology
Compensation
Other
Other
Disrespectful salesperson
Unresolved
Sent
18/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tom
Disrespectful salesperson
Tom
•
January 18, 2024
Lost sale to michael hill
Outcome Sought
Apology
Compensation
Other
Other
Complaint
Closed
19/12/2023
Sent
15/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ree
Complaint
Ree
•
December 15, 2023
Outcome Sought
Apology
Compensation
Other
Retail
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Margaret
Poor customer service
Margaret
•
Hurt feelings, felt invisible
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Angus & Coote
To Listen
Live Campaign
Do you manage complaints for
Angus & Coote
?
Retail
Falling off wrist
Closed
Sent
6/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lucy
Lucy
•
May 6, 2024
Customer seeks $55.00 and an apology for bracelet falling off wrist twice, purchased from warringah mall store.
Other
Missing diamonds
Unresolved
Sent
5/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anna
Anna
•
April 5, 2024
Customer unhappy with angus & coote's refusal to repair rose gold snake ring with missing diamonds, poor customer service from manager mehal.
Other
Discoloration
Unresolved
Sent
21/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Wendy
Wendy
•
March 21, 2024
Customer seeking resolution for discolored wedding band from angus & coote, unhappy with lack of response and advice to take ring off.
Other
Missing items in box
Closed
7/3/2024
Sent
4/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Jennifer
•
March 4, 2024
Customer purchased earrings and cleaning tool, but box was empty. staff implied fault on customer. seeking $203 and apology.
Other
Discolouration after wearing
Unresolved
Sent
18/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Todorka
Todorka
•
February 18, 2024
Customer seeks replacement ring or exchange due to discoloration issues, after multiple attempts to resolve the problem with the store.
Other
Order lost/ordered incorrectly
Closed
Sent
17/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tayla
Tayla
•
February 17, 2024
Customer ordered a ring for their wedding band but it was lost/ordered incorrectly. store manager provided a temporary ring. customer wants free rhodium plating and servicing for their engagement ring.
Other
Price discrepancy
Closed
Sent
31/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Iolanta
Iolanta
•
January 31, 2024
Customer purchased a bracelet for $1199 but noticed it was on sale for $899 within 13 days. requesting $300 credit or refund.
Other
Disrespectful salesperson
Unresolved
Sent
18/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tom
Tom
•
January 18, 2024
Customer complains about being treated disrespectfully and unprofessionally by a salesperson at the rockhampton store.
Other
Complaint
Closed
19/12/2023
Sent
15/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ree
Ree
•
December 15, 2023
Hello just want to follow up what’s been happening with my complaint? Made earlier.
Regarding seiko watch.
Retail
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Margaret
Margaret
•
Customer unhappy with poor service at tamworth store, seeking apology from angus. found better service at competitor's store.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Retail
Falling off wrist
Closed
Sent
6/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lucy
Falling off wrist
Lucy
•
May 6, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Missing items in box
Closed
7/3/2024
Sent
4/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Missing items in box
Jennifer
•
March 4, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Order lost/ordered incorrectly
Closed
Sent
17/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tayla
Order lost/ordered incorrectly
Tayla
•
February 17, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Price discrepancy
Closed
Sent
31/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Iolanta
Price discrepancy
Iolanta
•
January 31, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Complaint
Closed
19/12/2023
Sent
15/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ree
Complaint
Ree
•
December 15, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Angus & Coote
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Angus & Coote
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Angus & Coote
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Angus & Coote
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Angus & Coote
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
Angus & Coote
Coming soon!
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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Angus & Coote
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