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White Fox Boutique
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White Fox Boutique Complaints
The best way to resolve complaints with White Fox Boutique
White Fox Boutique is an Australian online fashion retailer offering a wide range of trendy clothing, accessories, and swimwear. With a focus on providing stylish and affordable options, customers can browse through their extensive collection and enjoy fast shipping and easy returns. Whilst some customers have expressed concerns about sizing accuracy and customer service response times, White Fox Boutique continues to attract a loyal customer base with their fashionable and affordable offerings.
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Have a complaint? Click below to resolve your issue with White Fox Boutique
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Shipping delay
Unresolved
Sent
15/7/2024
Shipping delay
Catrina
•
July 15, 2024
Order not received, lack of communication
Outcome Sought
Apology
Compensation
Other
Retail
Wrong item received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackie
Wrong item received
Jackie
•
Received shorts instead of dress
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
White Fox Boutique
To Listen
Live Campaign
Do you manage complaints for
White Fox Boutique
?
Shipping delay
Unresolved
Sent
15/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Catrina
Catrina
•
July 15, 2024
Customer seeking refund for order not shipped, lack of customer service, disappointed with generic responses, spent a lot of money.
Placed a first order on 2 July for an ‘in stock’ item AUS4133068, the order has not shipped and been ‘in transit’ (Sydney) since the 5th July. I am in UK and sent emails asking for an update with only a generic holding response. I spent a lot of money on the order and on shipping for the item, considering this it’s a really disappointing lack of customer service. I would like a refund.
Retail
Wrong item received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackie
Jackie
•
Customer ordered a dress, received wrong item, requested refund, and faced difficulties with return process. seeking refund and apology from white fox boutique.
On the 28 June 2024 I ordered a dress and the funds were debited from my account. On 8 July I received a package from White Fox which was completely the wrong item - a pair of shorts. I emailed customer services immediately who said they wanted a photo which I sent them. They then asked me if I had returned the item in accordance with their returns policy. What a cheek. I suggested that they could send a courier to pick the item up but they said I would need to take it to a post office. The emails ensued and they said they would only send a replacement if they received the item they incorrectly sent to me in their Sydney warehouse. I live in the UK. I explained I did not want a replacement but my money back immediately and then I would find the time out of my day when I am not near a post office to post back the item they erroneously sent me. They are refusing to refund me. This is outrageous behaviour and needs to be stopped. I want my refund and a profuse apology for wasting my time.
The best way to resolve an issue with
White Fox Boutique
Quick Solutions
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Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
White Fox Boutique
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
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White Fox Boutique
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04
Fair and Free
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White Fox Boutique
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How to contact
White Fox Boutique
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Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
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The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
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Who can use Ajust?
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Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
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