I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Edward
Verified
Mazzucchelli's
partners with Ajust
Mazzucchelli's Complaints
The best way to resolve complaints with Mazzucchelli's
Mazzucchelli's is a well-established Australian retailer offering a wide range of products, including jewellery, watches, and accessories. With multiple locations across the country, customers can easily find their nearest store. While some individuals have expressed concerns about pricing and customer service, Mazzucchelli's continues to serve a diverse customer base with their extensive selection and convenient shopping experience.
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Have a complaint? Click below to resolve your issue with Mazzucchelli's
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Mazzucchelli's
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Broken down multiple times
Closed
8/4/2024
Sent
19/3/2024
Broken down multiple times
Edward
•
March 19, 2024
Customer wants refund
Outcome Sought
Apology
Compensation
Other
Other
Diamond fell out
Closed
Sent
25/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Connor
Diamond fell out
Connor
•
February 25, 2024
Inconvenience, frustration
Outcome Sought
Apology
Compensation
Other
Delayed repairs and communication
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julie
Delayed repairs and communication
Julie
•
Anxiety and inability to wear ring
Outcome Sought
Apology
Compensation
Other
Not connecting to app
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Silas
Not connecting to app
Silas
•
Rendered unusable for intended purpose
Outcome Sought
Apology
Compensation
Other
Backing fell off
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shirley
Backing fell off
Shirley
•
Earrings are unwearable
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Mazzucchelli's
To Listen
Live Campaign
Do you manage complaints for
Mazzucchelli's
?
Other
Broken down multiple times
Closed
8/4/2024
Sent
19/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Edward
Edward
•
March 19, 2024
Customer seeking $3137.50 refund for broken rado watch from mazzucchelli's, waiting for response from customer service, no resolution yet.
Other
Diamond fell out
Closed
Sent
25/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Connor
Connor
•
February 25, 2024
Customer purchased necklace, diamond fell out. store took 6 weeks to repair, misplaced necklace, asked for payment, then waived it.
Delayed repairs and communication
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julie
Julie
•
Customer frustrated with delays and lack of communication regarding $15,000 engagement ring repairs, seeking compensation and an apology.
Not connecting to app
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Silas
Silas
•
Customer frustrated with a faulty watch and lack of communication; requests an exchange.
Backing fell off
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shirley
Shirley
•
Customer dissatisfied with faulty earrings, requests a full refund and an apology.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Broken down multiple times
Closed
8/4/2024
Sent
19/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Edward
Broken down multiple times
Edward
•
March 19, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Diamond fell out
Closed
Sent
25/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Connor
Diamond fell out
Connor
•
February 25, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Mazzucchelli's
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Mazzucchelli's
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Mazzucchelli's
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04
Fair and Free
Join our campaign to get
Mazzucchelli's
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Mazzucchelli's
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
Mazzucchelli's
Coming soon!
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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