I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carolina
Verified
Pandora
partners with Ajust
Pandora Complaints
The best way to resolve complaints with Pandora
Pandora is a well-known jewellery retailer offering a wide range of products, including bracelets, charms, rings, and necklaces. Customers have reported issues with product quality, customer service, and delivery delays.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Poor leadership training
Unresolved
Sent
6/7/2024
Poor leadership training
Carolina
•
July 6, 2024
Outcome Sought
Apology
Compensation
Other
Retail
Spiderman charm slipping
Closed
12/3/2024
Sent
1/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Angela
Spiderman charm slipping
Angela
•
March 1, 2024
Feeling let down, not able to wear bracelet
Outcome Sought
Apology
Compensation
Other
Retail
Lesbian only product
Unresolved
Sent
12/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matilda
Lesbian only product
Matilda
•
February 12, 2024
Customer will throw away pandora products
Outcome Sought
Apology
Compensation
Other
Retail
Inappropriate behavior towards customers
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Trianna
Inappropriate behavior towards customers
Trianna
•
Scaring customers off
Outcome Sought
Apology
Compensation
Other
Retail
Discount not given
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tony
Discount not given
Tony
•
Disappointed, upset
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Pandora
To Listen
Live Campaign
Do you manage complaints for
Pandora
?
Retail
Poor leadership training
Unresolved
Sent
6/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carolina
Carolina
•
July 6, 2024
Customer requests a phone call regarding a horrible experience at pandora in rundal mall sa.
Can I please get someone to phone me on 0413517751 I had a horrible experience at pandora in rundal mall sa
Today kind regards Carolina.
Retail
Spiderman charm slipping
Closed
12/3/2024
Sent
1/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Angela
Angela
•
March 1, 2024
Customer seeks full refund for charm bracelet with spiderman charm that does not stay in place, disappointed with expensive stopper solution.
I purchased a charm bracelet last Friday from Wollongong.
It had Spiderman on it. However, once I tried it on the Spiderman began to slip around to the rear of my arm. I returned to the shop today 01/03/2024 the lady tried to sell me some sort of stopper to keep Spiderman in place. Stoppers cost were extremely expensive and i was not prepared to pay for such a device. I brought my Spiderman in good faith and feel totally let down by PANDORA WOLLONGONG. I would like to return this item to Wollongong to obtain a full refund. I feel let down by Wollongong PANDORA.
Retail
Lesbian only product
Unresolved
Sent
12/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matilda
Matilda
•
February 12, 2024
Customer complains about pandora being perceived as a lesbian-only product and suggests having lesbian-only signs in stores.
It appears from your TV ads that Pandora is a lesbian only product. We will be throwing any Pandora products in the bin and will ensure our daughters and granddaughters are aware that it is a lesbian ID so they throw theirs in the bin also. Perhaps you should have Lesbian only signs sinyour stores Lesbian store so all straight women know not to wear it or buy it.
Retail
Inappropriate behavior towards customers
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Trianna
Trianna
•
Customer complaint about a staff member at pandora's pacific fair store, acting like an employee and scaring off customers.
I would like to mention a staff member of your pacific fair store. <br />I work at pacific fair myself and this person has come in to my work a few times now she starts talking to my customers like she is working for the company I work for. Talking over and scaring customers off due to her being over the top. <br />I am sending this as I would hate for her to be doing it to other retailers.
Retail
Discount not given
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tony
Tony
•
Customer upset with pandora for denying discount due to email issue, vows to stop shopping there after years of loyalty.
My wife went to Kotara pandora to purchase rose gold safety chain when she was asked did we have an email she said yes trodway@bigpond .com the girl said it wasn’t in her name so we were not entitled to a discount this is our only email she has used this email at Charlestown with no problems I am 72 years old with bad health problems and can’t get out any more and totally depend on my wife I was buying this item for my daughter totally disappointed in pandora for being so miserable I have bought for my granddaughter daughter and wife for years but not no more I can’t believe how miserable pandora is
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Retail
Spiderman charm slipping
Closed
12/3/2024
Sent
1/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Angela
Spiderman charm slipping
Angela
•
March 1, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Pandora
Quick Solutions
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Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Pandora
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
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Pandora
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04
Fair and Free
Join our campaign to get
Pandora
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Pandora
Phone
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Post
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Online
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In person
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Complaint Policy
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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