I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Beverley
Verified
Cotton On
partners with Ajust
Cotton On Complaints
The best way to resolve complaints with Cotton On
Cotton On is a popular Australian retail chain that offers a wide range of clothing and accessories for men, women, and children. With numerous stores across the country, customers can find affordable and trendy fashion items. Some common complaints about Cotton On include issues with customer service, delivery delays, and sizing inconsistencies.
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Have a complaint? Click below to resolve your issue with Cotton On
Ajust is putting pressuring on
Cotton On
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Wrong size
Unresolved
Sent
6/7/2024
Wrong size
Beverley
•
July 6, 2024
Did not receive gift card
Outcome Sought
Apology
Compensation
Other
Retail
Poor customer service
Closed
16/7/2024
Sent
1/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alana
Poor customer service
Alana
•
July 1, 2024
Lost potential sale
Outcome Sought
Apology
Compensation
Other
Retail
Staff illegal activity
Unresolved
Sent
10/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tracey
Staff illegal activity
Tracey
•
April 10, 2024
Continual harassment
Outcome Sought
Apology
Compensation
Other
Other
Unfriendly staff
Closed
Sent
5/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Choong
Unfriendly staff
Choong
•
February 5, 2024
Bad mood
Outcome Sought
Apology
Compensation
Other
Other
Poor customer service
Closed
Sent
29/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jo
Poor customer service
Jo
•
January 29, 2024
Inconvenience, frustration, feeling disrespected
Outcome Sought
Apology
Compensation
Other
Other
Taking donations from customers
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peta
Taking donations from customers
Peta
•
Customer is sick of it
Outcome Sought
Apology
Compensation
Other
Unprofessional service and pricing error
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ryan
Unprofessional service and pricing error
Ryan
•
Felt frustrated and disrespected
Outcome Sought
Apology
Compensation
Other
Rude staff treatment
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ellie
Rude staff treatment
Ellie
•
Felt uncomfortable and judged
Outcome Sought
Apology
Compensation
Other
Ink security tag not removed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sara
Ink security tag not removed
Sara
•
Poor customer service experience
Outcome Sought
Apology
Compensation
Other
Partial refund for returned items
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Abbie
Partial refund for returned items
Abbie
•
Overdue payment with Klarna
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Cotton On
To Listen
Live Campaign
Do you manage complaints for
Cotton On
?
Retail
Wrong size
Unresolved
Sent
6/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Beverley
Beverley
•
July 6, 2024
Customer seeking gift card value from cotton on after returning items, but never received it as promised.
Retail
Poor customer service
Closed
16/7/2024
Sent
1/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alana
Alana
•
July 1, 2024
Customer received poor service at cotton on body store, not greeted or assisted while trying on items, left without making a purchase.
Retail
Staff illegal activity
Unresolved
Sent
10/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tracey
Tracey
•
April 10, 2024
Complaint regarding staff misconduct at cotton on miranda fair, seeking investigation and response to address the issue.
Other
Unfriendly staff
Closed
Sent
5/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Choong
Choong
•
February 5, 2024
Customer complains about unfriendly and impatient staff at cotton on jem jurong east, seeking undefined and an apology.
Other
Poor customer service
Closed
Sent
29/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jo
Jo
•
January 29, 2024
Customer complains about the rude and dismissive behavior of a staff member at cotton on, and suggests adjusting staffing schedule to improve customer service.
Other
Taking donations from customers
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peta
Peta
•
Customers are upset about being asked to make donations at cotton on stores and question the company's own contributions.
Unprofessional service and pricing error
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ryan
Ryan
•
Customer experienced unprofessional service regarding misleading pricing and lack of apology at Cotton On Kids, seeking clarification on company policy.
Rude staff treatment
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ellie
Ellie
•
Customer felt unfairly treated and accused of theft by staff at Cotton On, requesting an apology for rude behavior during fitting room experience.
Ink security tag not removed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sara
Sara
•
Customer seeks exchange for hoodie with security tag, complains about rude manager and poor service at Cotton On store.
Partial refund for returned items
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Abbie
Abbie
•
Customer requests a full refund due to missing items from a return and seeks an apology for poor service.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Retail
Poor customer service
Closed
16/7/2024
Sent
1/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alana
Poor customer service
Alana
•
July 1, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Unfriendly staff
Closed
Sent
5/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Choong
Unfriendly staff
Choong
•
February 5, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Poor customer service
Closed
Sent
29/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jo
Poor customer service
Jo
•
January 29, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Cotton On
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Cotton On
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Cotton On
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Cotton On
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Cotton On
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
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Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
Cotton On
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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Cotton On
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