I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
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Ranjit
Verified
Jeanswest
partners with Ajust
Jeanswest Complaints
The best way to resolve complaints with Jeanswest
Jeanswest is a popular Australian clothing retailer offering a wide range of jeans, tops, and accessories for men and women. Customers have occasionally expressed concerns about sizing inconsistencies and limited availability of certain styles. However, the brand is known for its affordable prices and frequent sales, making it a go-to destination for fashion-conscious individuals.
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Have a complaint? Click below to resolve your issue with Jeanswest
Have a complaint? Click below to resolve your issue with Jeanswest
Ajust is putting pressuring on
Jeanswest
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
No tracking information received
Unresolved
Sent
4/7/2024
No tracking information received
Ranjit
•
July 4, 2024
Uncertainty about order status
Outcome Sought
Apology
Compensation
Other
Retail
Unresolved
Sent
31/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kate
Kate
•
May 31, 2024
Outcome Sought
Apology
Compensation
Other
Retail
Closed
Sent
27/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kim
Kim
•
May 27, 2024
Outcome Sought
Apology
Compensation
Other
Retail
Missing item in order
Unresolved
Sent
26/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Annette
Missing item in order
Annette
•
May 26, 2024
Delayed receipt of full order
Outcome Sought
Apology
Compensation
Other
Retail
Not received
Closed
5/6/2024
Sent
16/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amy
Not received
Amy
•
May 16, 2024
No communication, chargeback process
Outcome Sought
Apology
Compensation
Other
Retail
Not shipped order
Closed
7/5/2024
Sent
26/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Caroline
Not shipped order
Caroline
•
April 26, 2024
Delayed receipt of package
Outcome Sought
Apology
Compensation
Other
Other
Dye bleeding
Unresolved
Sent
27/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Manda
Dye bleeding
Manda
•
February 27, 2024
Pants unwearable
Outcome Sought
Apology
Compensation
Other
Shop closure
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anonymous
Shop closure
Anonymous
•
Loss of sales
Outcome Sought
Apology
Compensation
Other
Refusal of special price
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jasma
Refusal of special price
Jasma
•
Unable to purchase at discount
Outcome Sought
Apology
Compensation
Other
No update on purchase
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Navjot
No update on purchase
Navjot
•
Customer is frustrated
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Jeanswest
To Listen
Live Campaign
Do you manage complaints for
Jeanswest
?
Retail
No tracking information received
Unresolved
Sent
4/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ranjit
Ranjit
•
July 4, 2024
Customer did not receive tracking information for online order of a long jacket from jeanswest.
I ordered online a long jacket , but didn't get any dispatched information or tracking number yet , what should i do
Retail
Unresolved
Sent
31/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kate
Kate
•
May 31, 2024
Customer has not received their order and wants it sent to them.
Havnt received my order
Retail
Closed
Sent
27/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kim
Kim
•
May 27, 2024
Missing item from order, only received half
I only received half my order
Retail
Missing item in order
Unresolved
Sent
26/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Annette
Annette
•
May 26, 2024
Customer seeking update on missing pink jumper from jeanswest order, multiple emails sent with no response.
I have an order no JAU000455361 I have emailed 3 time with no feed back at I ordered 2
Jumpers 1 green and 1 pink
I have received the green one and I am still waiting for the other one I have asked on 3 separate occasions with out a reply can i please have an update regards Annette Smith
davidlindsay. Scott1@bigpond.com
Retail
Not received
Closed
5/6/2024
Sent
16/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amy
Amy
•
May 16, 2024
Customer has not received goods or communication from jeanswest despite multiple efforts, including a moderated review. chargeback process initiated, no response since april 22, 2024.
Have not recieved goods nor ANY communication despite my two direct efforts AND leaving a disgruntled review of the product fully paid for that was moderated adn removed by I assume a person, the second review was allowed through. Have begun the chargeback process with my bank but have still not recieved any direct or reply communication from 22 april 2024 onwards.
Retail
Not shipped order
Closed
7/5/2024
Sent
26/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Caroline
Caroline
•
April 26, 2024
Customer is seeking an apology and resolution from jeanswest for not shipping their order or providing updates.
They took my order and money, but have not shipped the package, and won't give me any updates!
Other
Dye bleeding
Unresolved
Sent
27/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Manda
Manda
•
February 27, 2024
Customer seeking $70 and apology from jeanswest for black capri pants with streaky white marks and excessive dye loss.
Paid $70 for a pair of black capri pants, first wash it came out with streaky white marks and a lot of dye came out the pants look they have been worn for years. I did wash them in cold water inside out ( I have worked in a laundry for 7 years) . I understand that dye does come out and they are designed to fade bit this was far far to much the pants are unwearable.
Shop closure
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anonymous
Anonymous
•
Poor customer service due to employee not following posted hours, resulting in lost sales.
The Glenn Jeanwest branch, Lady worker closes the shop for 30 minutes sign but keeps going out and about while people come and wait and leave. <br />This is why there is no better sales lols
Refusal of special price
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jasma
Jasma
•
Customer wants the store to honour a special price and receive an apology for the issue.
I had a Jacket on hold in northwest store in Auckland, NZ . It was on special with further 30 percent off. When I went to buy today The store Manager refused to give me on the special price
No update on purchase
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Navjot
Navjot
•
Customer is frustrated with lack of updates on online order placed on July 24 and seeks resolution and an apology from Jeanswest.
Hi,i ordered online on 24 th july bt still not any update on my purchase.Can u pls pls resolve this.Thanks
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Retail
Closed
Sent
27/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kim
Kim
•
May 27, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Not received
Closed
5/6/2024
Sent
16/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amy
Not received
Amy
•
May 16, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Not shipped order
Closed
7/5/2024
Sent
26/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Caroline
Not shipped order
Caroline
•
April 26, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Jeanswest
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Jeanswest
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Jeanswest
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Jeanswest
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Jeanswest
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
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Complaint Policy
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Common issues related to
Jeanswest
Coming soon!
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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Jeanswest
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