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Dawn
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Prouds The Jewellers
partners with Ajust
Prouds The Jewellers Complaints
The best way to resolve complaints with Prouds The Jewellers
Prouds The Jewellers is a well-established Australian retailer offering a wide range of jewellery and watches. With multiple locations nationwide, customers can find a variety of products to suit their preferences. While some customers have expressed concerns about pricing and customer service, others have praised the store for its extensive selection and convenient shopping experience.
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Have a complaint? Click below to resolve your issue with Prouds The Jewellers
Ajust is putting pressuring on
Prouds The Jewellers
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Poor customer service
Unresolved
Sent
16/6/2024
Poor customer service
Dawn
•
June 16, 2024
Missed watch for 8 weeks
Outcome Sought
Apology
Compensation
Other
Retail
Poor repair service
Closed
8/7/2024
Sent
14/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christopher
Poor repair service
Christopher
•
June 14, 2024
Stressful, disappointed
Outcome Sought
Apology
Compensation
Other
Retail
Pricing discrepancy
Closed
30/5/2024
Sent
27/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rose
Pricing discrepancy
Rose
•
May 27, 2024
Disappointed, left empty-handed
Outcome Sought
Apology
Compensation
Other
Retail
Cancellation fee dispute
Closed
24/6/2024
Sent
24/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Celia
Cancellation fee dispute
Celia
•
May 24, 2024
Customer upset, lost $25
Outcome Sought
Apology
Compensation
Other
Retail
Disrespectful comment from staff
Closed
Sent
1/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jason
Disrespectful comment from staff
Jason
•
May 1, 2024
Brought fiance to tears
Outcome Sought
Apology
Compensation
Other
Retail
Return policy not explained
Closed
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shane
Return policy not explained
Shane
•
April 30, 2024
Disappointed, no store credit
Outcome Sought
Apology
Compensation
Other
Retail
Faulty pin
Unresolved
Sent
17/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brooke
Faulty pin
Brooke
•
April 17, 2024
Unable to wear bracelet
Outcome Sought
Apology
Compensation
Other
Retail
Repair service unavailable
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kristine
Repair service unavailable
Kristine
•
Upset, disappointed
Outcome Sought
Apology
Compensation
Other
Refusal to fix clasp
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sarah
Refusal to fix clasp
Sarah
•
Feeling of contempt as a customer
Outcome Sought
Apology
Compensation
Other
Refusal to clean bracelet
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
Refusal to clean bracelet
James
•
Customer unable to get items serviced
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Prouds The Jewellers
To Listen
Live Campaign
Do you manage complaints for
Prouds The Jewellers
?
Retail
Poor customer service
Unresolved
Sent
16/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dawn
Dawn
•
June 16, 2024
Customer purchased watch at prouds, had issues with battery replacement, poor communication, and rude staff. requesting apology and better customer service.
Retail
Poor repair service
Closed
8/7/2024
Sent
14/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christopher
Christopher
•
June 14, 2024
Customer unhappy with prouds the jewellers for not completing requested repair on a valuable necklace, despite multiple attempts and $200 paid.
Retail
Pricing discrepancy
Closed
30/5/2024
Sent
27/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rose
Rose
•
May 27, 2024
Customer disappointed with prouds the jewellers for not honoring sale price on earrings, seeking apology and resolution.
Retail
Cancellation fee dispute
Closed
24/6/2024
Sent
24/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Celia
Celia
•
May 24, 2024
Customer seeks $25 credit note and apology from prouds the jewellers for lack of competence in enforcing cancellation fee policy.
Retail
Disrespectful comment from staff
Closed
Sent
1/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jason
Jason
•
May 1, 2024
Customer upset by disrespectful comment from prouds the jewellers employee, vows to never shop there again and will share negative experience with others.
Retail
Return policy not explained
Closed
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shane
Shane
•
April 30, 2024
Customer seeks store credit from prouds the jewellers due to lack of information on return policy and dissatisfaction with created emerald ring purchase.
Retail
Faulty pin
Unresolved
Sent
17/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brooke
Brooke
•
April 17, 2024
Customer seeking replacement pin from prouds the jewellers for bracelet, upset about denial due to scratches caused by pin falling out.
Retail
Repair service unavailable
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kristine
Kristine
•
Customer seeks repair and apology from prouds the jewellers for bracelet, disappointed by lack of customer service and repair policy.
Refusal to fix clasp
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sarah
Sarah
•
Customer feels disrespected after Prouds refused to fix a bracelet not purchased there, despite being a loyal customer.
Refusal to clean bracelet
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
James
•
Customer dissatisfied with Prouds The Jewellers for refusing to clean a bracelet and replace a watch battery not purchased from them.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Retail
Poor repair service
Closed
8/7/2024
Sent
14/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christopher
Poor repair service
Christopher
•
June 14, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Pricing discrepancy
Closed
30/5/2024
Sent
27/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rose
Pricing discrepancy
Rose
•
May 27, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Cancellation fee dispute
Closed
24/6/2024
Sent
24/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Celia
Cancellation fee dispute
Celia
•
May 24, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Disrespectful comment from staff
Closed
Sent
1/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jason
Disrespectful comment from staff
Jason
•
May 1, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Return policy not explained
Closed
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shane
Return policy not explained
Shane
•
April 30, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Prouds The Jewellers
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Prouds The Jewellers
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Prouds The Jewellers
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Prouds The Jewellers
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Prouds The Jewellers
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
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Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
Prouds The Jewellers
Coming soon!
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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Prouds The Jewellers
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