I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Efrelisa
Verified
Michael Hill
partners with Ajust
Michael Hill Complaints
The best way to resolve complaints with Michael Hill
Michael Hill is a well-established Australian jewellery retailer, offering a wide range of products including engagement rings, necklaces, and watches. With numerous locations across the country, customers can easily access their services. Some common complaints about Michael Hill include issues with product quality, customer service, and pricing.
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Have a complaint? Click below to resolve your issue with Michael Hill
Ajust is putting pressuring on
Michael Hill
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Denied financing, wrong size, scratches
Closed
6/7/2024
Sent
20/6/2024
Denied financing, wrong size, scratches
Efrelisa
•
June 20, 2024
Customer charged interest, travel time wasted
Outcome Sought
Apology
Compensation
Other
Retail
Lifetime warranty
Unresolved
Sent
15/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yarina
Lifetime warranty
Yarina
•
June 15, 2024
Concerned about quality and warranty
Outcome Sought
Apology
Compensation
Other
Retail
Refund policy not clear
Unresolved
Sent
28/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bijay
Refund policy not clear
Bijay
•
March 28, 2024
Ruined birthday, disappointed
Outcome Sought
Apology
Compensation
Other
Other
Chain broke
Closed
20/3/2024
Sent
2/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Niki
Chain broke
Niki
•
February 2, 2024
Customer angry
Outcome Sought
Apology
Compensation
Other
Other
Incorrect name on receipt
Closed
31/1/2024
Sent
13/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kashyapa
Incorrect name on receipt
Kashyapa
•
January 13, 2024
Potential trouble at customs
Outcome Sought
Apology
Compensation
Other
Other
Broken earring
Closed
31/1/2024
Sent
7/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leslie
Broken earring
Leslie
•
January 7, 2024
Customer cannot wear earring
Outcome Sought
Apology
Compensation
Other
Other
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharina
Poor customer service
Sharina
•
Frustration and inconvenience
Outcome Sought
Apology
Compensation
Other
Retail
Rude staff behavior
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Reina
Rude staff behavior
Reina
•
Feeling humiliated
Outcome Sought
Apology
Compensation
Other
Retail
Faulty product
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kelsey
Faulty product
Kelsey
•
Disappointed, surprised
Outcome Sought
Apology
Compensation
Other
Retail
Diamond fell out
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephanie
Diamond fell out
Stephanie
•
Feeling small, inconvenience
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Michael Hill
To Listen
Live Campaign
Do you manage complaints for
Michael Hill
?
Retail
Denied financing, wrong size, scratches
Closed
6/7/2024
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Efrelisa
Efrelisa
•
June 20, 2024
Customer seeks refund, credit card settlement, and apology from michael hill after issues with ring purchase, incorrect size, scratches, and lack of assistance.
Retail
Lifetime warranty
Unresolved
Sent
15/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yarina
Yarina
•
June 15, 2024
Customer is unhappy with unclear communication of lifetime diamond warranty policy, quality of product, and threatens to not return as a customer.
Retail
Refund policy not clear
Unresolved
Sent
28/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bijay
Bijay
•
March 28, 2024
Customer disappointed with michael hill staff for not allowing refund or exchange on earrings, seeking resolution and apology.
Other
Chain broke
Closed
20/3/2024
Sent
2/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Niki
Niki
•
February 2, 2024
Customer is complaining about a silver chain with initial n that broke after 2 months and wants a free replacement.
Other
Incorrect name on receipt
Closed
31/1/2024
Sent
13/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kashyapa
Kashyapa
•
January 13, 2024
Customer purchased a ring but the saleswoman printed the receipt with an incorrect name. saleswoman was rude and unhelpful when customer requested a corrected receipt.
Other
Broken earring
Closed
31/1/2024
Sent
7/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leslie
Leslie
•
January 7, 2024
Customer is complaining about a broken earring and is seeking $20 from michael hill for the repair.
Other
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharina
Sharina
•
Customer upset at michael hill jeweller in burwood for poor service, denied diamond check, long wait for manager.
Retail
Rude staff behavior
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Reina
Reina
•
Customer seeks apology from michael hill for extremely rude staff behavior at liverpool store, feeling humiliated and seeking prevention of future incidents.
Retail
Faulty product
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kelsey
Kelsey
•
Customer seeks refund for faulty hoop earrings from michael hill, disappointed with manager's response denying replacement.
Retail
Diamond fell out
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephanie
Stephanie
•
Customer upset about diamond falling out during cleaning at michael hill, unhappy with manager's attitude, seeking resolution and apology.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Retail
Denied financing, wrong size, scratches
Closed
6/7/2024
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Efrelisa
Denied financing, wrong size, scratches
Efrelisa
•
June 20, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Chain broke
Closed
20/3/2024
Sent
2/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Niki
Chain broke
Niki
•
February 2, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Incorrect name on receipt
Closed
31/1/2024
Sent
13/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kashyapa
Incorrect name on receipt
Kashyapa
•
January 13, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Broken earring
Closed
31/1/2024
Sent
7/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leslie
Broken earring
Leslie
•
January 7, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Michael Hill
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Michael Hill
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Michael Hill
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Michael Hill
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Michael Hill
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
Michael Hill
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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Michael Hill
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