I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Connie
Verified
Sussan
partners with Ajust
Sussan Complaints
The best way to resolve complaints with Sussan
Sussan is a well-established Australian clothing retailer, offering a wide range of women's fashion and accessories. With multiple store locations across the country, Sussan aims to provide customers with stylish and affordable options. Some common complaints about Sussan include sizing inconsistencies and limited availability of certain items.
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Have a complaint? Click below to resolve your issue with Sussan
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Sussan
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Poor customer service
Unresolved
Sent
Poor customer service
Connie
•
Customer feels disrespected and upset
Outcome Sought
Apology
Compensation
Other
Email and password issues
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kathryn
Email and password issues
Kathryn
•
Unable to redeem vouchers
Outcome Sought
Apology
Compensation
Other
Voucher denied at checkout
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jodie
Voucher denied at checkout
Jodie
•
Disappointment with customer service
Outcome Sought
Apology
Compensation
Other
False advertising
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jo
False advertising
Jo
•
Consumer feels misled
Outcome Sought
Apology
Compensation
Other
Incorrect refund amount
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yurdagul
Incorrect refund amount
Yurdagul
•
Customer feels undercompensated
Outcome Sought
Apology
Compensation
Other
Lack of staff acknowledgment
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lisa
Lack of staff acknowledgment
Lisa
•
Felt unwelcome and disappointed
Outcome Sought
Apology
Compensation
Other
Rude and dismissive service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elaine
Rude and dismissive service
Elaine
•
Disappointment and reconsidering shopping
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Sussan
To Listen
Live Campaign
Do you manage complaints for
Sussan
?
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Connie
Connie
•
Customer seeks credit for returned jeans and an apology after poor treatment from staff at Sussan.
Email and password issues
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kathryn
Kathryn
•
Customer, a pensioner, struggles with online voucher redemption due to password issues, seeks $70 and an apology from Sussan.
Voucher denied at checkout
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jodie
Jodie
•
Customer frustrated with denied voucher during online purchase and unhelpful customer service, seeking resolution and an apology from Sussan.
False advertising
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jo
Jo
•
Customer complains about misleading advertising of a bag's price and color on Sussan's website.
Incorrect refund amount
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yurdagul
Yurdagul
•
Customer requests a review of a $15 refund for an out-of-stock item, believing it should reflect the $25 price instead.
Lack of staff acknowledgment
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lisa
Lisa
•
Customer felt unwelcome due to lack of staff acknowledgment during their visit.
Rude and dismissive service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elaine
Elaine
•
Customer experienced rude service and requests training for the salesperson involved.
The best way to resolve an issue with
Sussan
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Sussan
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Sussan
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Sussan
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Sussan
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
Sussan
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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Sussan
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