I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fong Yee
Verified
ANZ Plus
partners with Ajust
ANZ Plus Complaints
The best way to resolve complaints with ANZ Plus
The Australia and New Zealand Banking Group is one of Australia’s big 4 banks. More specifically, ANZ Plus is a newer digital-first product offered by the bank.
Get heard by ANZ Plus
Live
Join our campaign
Have a complaint? Click below to resolve your issue with ANZ Plus
Have a complaint? Click below to resolve your issue with ANZ Plus
Ajust is putting pressuring on
ANZ Plus
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Blocked access to funds
Unresolved
Sent
9/7/2024
Blocked access to funds
Fong Yee
•
July 9, 2024
Severe financial hardships
Outcome Sought
Apology
Compensation
Other
Banking
Scammed
Closed
17/7/2024
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Koki
Scammed
Koki
•
June 19, 2024
Lost money
Outcome Sought
Apology
Compensation
Other
Banking
Account closure without explanation
Unresolved
Sent
23/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leah
Account closure without explanation
Leah
•
April 23, 2024
Unable to access funds, rude customer service
Outcome Sought
Apology
Compensation
Other
Banking
Deposit error
Closed
Sent
4/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Crystal
Deposit error
Crystal
•
April 4, 2024
Unable to access $700
Outcome Sought
Apology
Compensation
Other
Banking
Account block
Closed
Sent
5/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amir
Account block
Amir
•
February 5, 2024
Severe financial hardship, business standstill
Outcome Sought
Apology
Compensation
Other
Banking
Money taken unauthorized
Closed
29/12/2023
Sent
13/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pieter
Money taken unauthorized
Pieter
•
December 13, 2023
Loss of $185
Outcome Sought
Apology
Compensation
Other
Banking
Accessing account funds
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashley
Accessing account funds
Ashley
•
Unable to access own money
Outcome Sought
Apology
Compensation
Other
Address entry issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sam
Address entry issue
Sam
•
Unable to enter address
Outcome Sought
Apology
Compensation
Other
Fraudulent transactions
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mesilla
Fraudulent transactions
Mesilla
•
Significant distress
Outcome Sought
Apology
Compensation
Other
Unable to access funds
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ratu Josefa
Unable to access funds
Ratu Josefa
•
Inconvenience and stress
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
ANZ Plus
To Listen
Live Campaign
Do you manage complaints for
ANZ Plus
?
Blocked access to funds
Unresolved
Sent
9/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fong Yee
Fong Yee
•
July 9, 2024
Account blocked, seeking apology from anz plus due to severe financial hardships and inability to access funds.
Banking
Scammed
Closed
17/7/2024
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Koki
Koki
•
June 19, 2024
Customer seeking refund of bond and apology from anz plus after being scammed on a rental contract.
Banking
Account closure without explanation
Unresolved
Sent
23/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leah
Leah
•
April 23, 2024
Anz plus closed account without explanation, seeking apology. unable to get assistance, staff rude.
Banking
Deposit error
Closed
Sent
4/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Crystal
Crystal
•
April 4, 2024
Customer seeking refund for $700 deposit error at anz morley branch, urgently needed for medical appointment in singapore.
Banking
Account block
Closed
Sent
5/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amir
Amir
•
February 5, 2024
Customer seeks immediate resolution of account block due to fraudulent cryptocurrency transaction causing financial hardship and business disruption.
Banking
Money taken unauthorized
Closed
29/12/2023
Sent
13/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pieter
Pieter
•
December 13, 2023
Unauthorized charge from myheritage on customer's account
Banking
Accessing account funds
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashley
Ashley
•
Customer unable to access money due to account restriction, experiencing phone cutouts when trying to contact anz for resolution.
Address entry issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sam
Sam
•
Customer is unable to enter their address and seeks resolution.
Fraudulent transactions
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mesilla
Mesilla
•
Customer reports fraudulent transactions and seeks full refund and an apology.
Unable to access funds
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ratu Josefa
Ratu Josefa
•
Customer unable to access funds with ANZ Plus card, causing significant inconvenience and stress.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
Scammed
Closed
17/7/2024
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Koki
Scammed
Koki
•
June 19, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Deposit error
Closed
Sent
4/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Crystal
Deposit error
Crystal
•
April 4, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Account block
Closed
Sent
5/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amir
Account block
Amir
•
February 5, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Money taken unauthorized
Closed
29/12/2023
Sent
13/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pieter
Money taken unauthorized
Pieter
•
December 13, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
ANZ Plus
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
ANZ Plus
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
ANZ Plus
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
ANZ Plus
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
ANZ Plus
Post
ANZ Customer Resolution Team, Locked Bag 4050, South Melbourne VIC 3205
Details missing. Help fill in the gaps.
Online
www.anz.com.au/support/contact-us/complaints/complaint-form/
Details missing. Help fill in the gaps.
Complaint Policy
www.anz.com.au/content/dam/anzcomau/documents/pdf/support/complaints/anz-complaint-guide-en.pdf
Details missing. Help fill in the gaps.
Common issues related to
ANZ Plus
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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ANZ Plus
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