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Karen
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Banking
Lost land title
Closed
2/2/2024
Sent
9/1/2024
Lost land title
Karen
•
January 9, 2024
Paying $800 more per month
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Azora
To Listen
Live Campaign
Do you manage complaints for
Azora
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Banking
Lost land title
Closed
2/2/2024
Sent
9/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karen
Karen
•
January 9, 2024
Complaint about lost land title causing financial burden and delay in loan process, requesting compensation for extra payments made.
In october last year me and my husband spoke to a broker about changing house loans as our intrest is very hi on the 29th november i sent discharge papers to azora requesting pay out as we have now got other finance i was in formed about a month later that they have lost our land tital when i rang them to see why it was taking so long and told them we were struggling they said they could stop payment but this would put us in the rears and we carnt do that i spoke with them about a week agao and they said they will have to apply for anothr tital for our property and that will take up to 6 weeks we are paying more than $800 a month more than if we would have started with the other bank i sent them a enail making a complaint on the 5th of January and i have had no responce
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
Lost land title
Closed
2/2/2024
Sent
9/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karen
Lost land title
Karen
•
January 9, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Azora
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Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Azora
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
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Common issues related to
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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