Coles Credit Cards

Complaints

My monthly payment is not showing on my account but you confirmed by email on 27march 2024 that payment had been received. What is going on?

I paid my outstanding credit card balance of $300+ in full on 28.Sept.2023 and requested the card and account be cancelled/closed . I also requested written confirmation of this be sent to my home address which I confirmed. I was told this was done on 28.Sept 2023 i have now been informed by Coles that there is an outstanding balance of over $200 .

After I paid off my M/card 3 weeks ago (-and was actually in credit) I am now been told that I owe A$4995.82 because someone I don't know in the Phillipines (Kelvin Nicol Enterprises) transferred money into my Mastercard account on a monthly basis via direct debit and now Mastercard refunded this money to that company. I have never set up a direct debit with this company and I never linked my credit card with this company. I only now realized that this was happening since earlier this year after I noticed the discrepancy in my M/card account. Furthermore, I have deliberately set my credit limit to the minimum amount of A$2000.- so how is it possible that A$4995.82 was taken out of my account?? I thought that an account with Mastercard was a secure way of paying bills but it looks like that this is not the case! After this issue is resolved I will cancel my Mastercard and try to find a more secure way to manage my money.

My credit card was hacked, it seems to have used my mobile number, apple pay, I have always had Android phones, and my credit card account. I have straight away changed my credit card number at this time.<br /> Since the phonecall made by Coles Financial Services about the 3 payments to Revolute seeming suspicious, I received a letter telling me that, apple pay being used to authenticate my payment on 0434 399 820 was their reason to believe it's legitimacy.<br /> I have dealt with Optus regarding my phone number possibly being hacked. After I was told by Optus to go to the Police station and get a report, Optus still won't put in a letter that my mobile phone may have been hacked. They do agree with me that I could not have used apple pay on the Samsung Galaxy s10 I have been using from 2019 to now and they have sent me all the documentation regarding this device.<br /> So far I have done everything that Coles Financial Services has asked of me, and now my credit card has been blocked due to needing to change my mobile phone number due to the hack.<br /> Here I am,$650 on my credit card that I still can't rectify, now needing to go to a j.p. to verify my I.d. then post with my details.<br /> At present I am since 28/6/2024. Then 4/7/2024 when Resolute took the 650 dollars out again after reversing the payments on 28/6/2024.<br /> The stress this has caused,being a person with Bipolar disorder, as well as the financial stress, my account is overdrawn even though I applied for a higher limit which I mustn't have got! I also feel that my credit score will somehow be effected by this hacking nightmare. <br /> I would really like the end result to be becoming whole of the $650 that was hacked from me, someone seeing that I couldn't have used Apple pay as I have never used an apple device.<br />And compensating any fees and interest charged, due to extra amount of $650, during July and very early August.