I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Victor Charles Osborne
Verified
Commonwealth Bank
partners with Ajust
Commonwealth Bank Complaints
The best way to resolve complaints with Commonwealth Bank
Commonwealth Bank, a leading financial institution in Australia, offers a range of banking services. Customers have raised concerns about long wait times, high fees, and limited branch availability.
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Have a complaint? Click below to resolve your issue with Commonwealth Bank
Have a complaint? Click below to resolve your issue with Commonwealth Bank
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Commonwealth Bank
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Banking
Property sold without notice
Unresolved
Sent
2/7/2024
Property sold without notice
Victor Charles Osborne
•
July 2, 2024
Lost belongings, relationship issues
Outcome Sought
Apology
Compensation
Other
Banking
Compo payment robbery
Unresolved
Sent
27/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janica
Compo payment robbery
Janica
•
June 27, 2024
Robbed $70,000
Outcome Sought
Apology
Compensation
Other
Banking
Account closure
Unresolved
Sent
25/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nathan
Account closure
Nathan
•
June 25, 2024
Unable to access funds
Outcome Sought
Apology
Compensation
Other
Banking
Funds not cleared
Unresolved
Sent
10/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Eugene
Funds not cleared
Eugene
•
June 10, 2024
Customer is homeless with two autistic kids under 5
Outcome Sought
Apology
Compensation
Other
Banking
Accounts removed without consent
Unresolved
Sent
10/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
Accounts removed without consent
Ian
•
May 10, 2024
Shocked and angry
Outcome Sought
Apology
Compensation
Other
Banking
Interest rate
Unresolved
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fiona L
Interest rate
Fiona L
•
April 30, 2024
Financial burden
Outcome Sought
Apology
Compensation
Other
Banking
High interest rate
Closed
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Edward
High interest rate
Edward
•
April 30, 2024
Concerned about paying more
Outcome Sought
Apology
Compensation
Other
Banking
Charged incorrectly
Unresolved
Sent
27/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Louise
Charged incorrectly
Louise
•
April 27, 2024
Overpaid $10000
Outcome Sought
Apology
Compensation
Other
Banking
Recovery of money
Closed
Sent
7/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kylie Jane
Recovery of money
Kylie Jane
•
April 7, 2024
Facing termination, depression, anxiety
Outcome Sought
Apology
Compensation
Other
Banking
Increase in fee
Closed
Sent
3/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kere
Increase in fee
Kere
•
April 3, 2024
Higher cost for customers
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Commonwealth Bank
To Listen
Live Campaign
Do you manage complaints for
Commonwealth Bank
?
Banking
Property sold without notice
Unresolved
Sent
2/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Victor Charles Osborne
Victor Charles Osborne
•
July 2, 2024
Customer upset with commonwealth bank for selling property without notification, resulting in loss of belongings and personal issues.
They sold my property without them sending me any information that this was going ahead. I’ve lost a full shipping container of Antiques and personal photos cloths a Generator a portable home etc. My wife and l have split up over this. I want my belongings back.
Banking
Compo payment robbery
Unresolved
Sent
27/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janica
Janica
•
June 27, 2024
Customer seeking $70,000 from commonwealth bank after being robbed of compensation payment by a third party.
Got a compo payment an got Robbed 70000 an I need help in regard getting this Bak it's a third party as well in the bank
Banking
Account closure
Unresolved
Sent
25/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nathan
Nathan
•
June 25, 2024
Customer unable to access funds in closed commbank account, bank withholding money despite not being disputed funds, causing financial hardship.
I had an account with commonwealth bank but after one dispute was raised in one of my transactions , the account was closed .some money is still in the account but I am trying to access the funds back but the bank is refusing to let go my funds yet they are not the disputed funds . They tell me to call fraud team but I have nothing to do with them since the case was closed but they are still withholding my money . Have not been able to pay my fees, pay rent , bills or even buy food is been three days now I have not eaten
Banking
Funds not cleared
Unresolved
Sent
10/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Eugene
Eugene
•
June 10, 2024
Customer urgently needs funds transferred from commonwealth bank for housing and support for two autistic children.
Super was transferred out of my Australian Retirement Trust Thursday and it was elevated to be done within 24 to 48 hours. It left them Friday. Commonwealth bank assured me in Person it would clear automatically. I still don't have the funds cleared. I am homeless with two autistic kids under 5. I need money now. It's raining and we have nothing and no where to go.
Banking
Accounts removed without consent
Unresolved
Sent
10/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
Ian
•
May 10, 2024
Customer upset after being told by commonwealth bank staff to see a lawyer regarding removal of accounts from netbank.
I have two bank accounts under superfund which I am one of trustee. Those two accounts were out of my Netbank accounts. I went to commbank Hurstville branch yesterday to find out issues. The staff said that the director of my superfund has removed my accounts from my netbank accounts. I was shocked. And asked the manager after. The responses was That I should see my lawyer to do this. I am really shocked and angry.
Banking
Interest rate
Unresolved
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fiona L
Fiona L
•
April 30, 2024
Customer seeks lower interest rate on home loan from commonwealth bank due to rising living costs and desire to maximize savings.
As a loyal Commonwealth Bank customer for over five years, I'm reaching out to ensure I'm receiving the best possible rate on my home loan. Given the escalating cost of living, it's crucial for me to maximise my savings. My current repayment stands at $2,306.97. Could you please review my account and inform me if a lower interest rate is available?
Banking
High interest rate
Closed
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Edward
Edward
•
April 30, 2024
Customer requests commbank to reassess home loan rate for better options due to increasing living costs and loyalty as a customer.
I'm worried that my current home loan rate may not be the best one available. Having been a CommBank customer for over a year, and in light of the increasing living costs, I'd like to ensure I'm benefiting from the lowest possible rate. My current interest rate stands at 6.29%. Could CommBank please reassess my account and inform me if a more favourable rate is available?
Banking
Charged incorrectly
Unresolved
Sent
27/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Louise
Louise
•
April 27, 2024
Customer upset with commbank for charging $4 monthly fee for 20 years, seeking $10000 refund.
Hi I had an bank account for 30 years and I was charged $4.00 every month when shouldn't of up to $10000 I paid for 20 years
Banking
Recovery of money
Closed
Sent
7/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kylie Jane
Kylie Jane
•
April 7, 2024
Customer is seeking $1120 and an apology from commonwealth bank for money sent to wrong account causing financial distress and anxiety.
Hello. I have been waiting nearly 2 weeks for an outcome to recovery of money sent to wrong account. This is my rent money and apparently it went to another commbank account which should be easy to get back but I've been given the run around! On hold etc etc. Meanwhile im facing termination as I need to pay them rent. I do not have an extra $1120 ! I suffer from depression & anxiety and it is getting worse due to this, as I know how the housing crisis is! If I do not get my refund im Out on the street! Please I need help in getting this sorted asap. NPP-908758
Also a water bill i sent to same account which was incorrect.
Banking
Increase in fee
Closed
Sent
3/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kere
Kere
•
April 3, 2024
Customer is complaining about commbank increasing fee for international money transfers from $6.00 to $22.00.
How can Commbank increase International Money Transfers from $6.00 to $22.00?
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
High interest rate
Closed
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Edward
High interest rate
Edward
•
April 30, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Recovery of money
Closed
Sent
7/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kylie Jane
Recovery of money
Kylie Jane
•
April 7, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Increase in fee
Closed
Sent
3/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kere
Increase in fee
Kere
•
April 3, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
I was unexpectedly made unemployed since April, Since April things have been tough. I receive less than $300 a fortnight to support 2 dependants.
Closed
22/1/2024
Sent
19/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jamie
I was unexpectedly made unemployed since April, Since April things have been tough. I receive less than $300 a fortnight to support 2 dependants.
Jamie
•
January 19, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Overlimit charges
Closed
3/2/2024
Sent
19/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tara
Overlimit charges
Tara
•
January 19, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Unauthorised transactions
Closed
12/1/2024
Sent
8/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alexander
Unauthorised transactions
Alexander
•
January 8, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Relationship ended
Closed
16/11/2023
Sent
8/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elizabeth Yvonne
Relationship ended
Elizabeth Yvonne
•
November 8, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Package fee
Closed
10/11/2023
Sent
7/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adam
Package fee
Adam
•
November 7, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Unable to confirm details on Netbank
Closed
23/8/2023
Sent
18/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Unable to confirm details on Netbank
Peter
•
August 18, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Commonwealth Bank
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Commonwealth Bank
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Commonwealth Bank
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Commonwealth Bank
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Commonwealth Bank
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
Commonwealth Bank
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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