I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thomas
Verified
Bank Australia
partners with Ajust
Bank Australia Complaints
The best way to resolve complaints with Bank Australia
Bank Australia is the first customer owned bank in the country, previously operating under CSIRO Co-operative Credit Society. According to their Complaints and Disputes Policy, Bank Australia aims to resolve complaints immediately or within 5 business days of the complaint being made.
Get heard by Bank Australia
Live
Join our campaign
Have a complaint? Click below to resolve your issue with Bank Australia
Have a complaint? Click below to resolve your issue with Bank Australia
Ajust is putting pressuring on
Bank Australia
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Banking
High interest rate
Closed
Sent
23/4/2024
High interest rate
Thomas
•
April 23, 2024
Extra costs due to high rate
Outcome Sought
Apology
Compensation
Other
Banking
Stopped working for online transactions
Closed
Sent
7/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dana
Stopped working for online transactions
Dana
•
February 7, 2024
Unable to make online transactions
Outcome Sought
Apology
Compensation
Other
Banking
Unauthorized purchases
Closed
28/11/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Unauthorized purchases
Mark
•
November 21, 2023
Customer lost $319.30
Outcome Sought
Apology
Compensation
Other
Banking
issue with account under investigation
Closed
3/10/2023
Sent
27/9/2023
Got resolved quickly
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rita
issue with account under investigation
Rita
•
September 27, 2023
My partner may have to bring money with him and have it changed to AUD
Outcome Sought
Apology
Compensation
Other
Banking
Transactions
Closed
15/4/2023
Sent
13/4/2023
They're a good bank, so I'm hoping they can help with my issue!
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thomas
Transactions
Thomas
•
April 13, 2023
Outcome Sought
Apology
Compensation
Other
Nickname approval delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joanne Elizabeth
Nickname approval delay
Joanne Elizabeth
•
Waiting over a week
Outcome Sought
Apology
Compensation
Other
Unrecognised transaction
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thomas
Unrecognised transaction
Thomas
•
Concern about account security
Outcome Sought
Apology
Compensation
Other
Scammed transaction refund
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Liam
Scammed transaction refund
Liam
•
Financial stress and budget issues
Outcome Sought
Apology
Compensation
Other
Unauthorised transaction
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dana
Unauthorised transaction
Dana
•
Significant concern
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Bank Australia
To Listen
Live Campaign
Do you manage complaints for
Bank Australia
?
Banking
High interest rate
Closed
Sent
23/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thomas
Thomas
•
April 23, 2024
Customer is unhappy with high interest rate on home loan compared to rates for new customers, seeking review for better rate.
Banking
Stopped working for online transactions
Closed
Sent
7/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dana
Dana
•
February 7, 2024
Debit card not working for online transactions, requesting fix.
Banking
Unauthorized purchases
Closed
28/11/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Mark
•
November 21, 2023
Customer made unauthorized purchases on credit card, canceled card, and requested payments to be stopped. bank failed to refund $319.30.
Banking
issue with account under investigation
Closed
3/10/2023
Sent
27/9/2023
Got resolved quickly
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rita
Rita
•
September 27, 2023
Complaint about an issue with Bank Australia regarding an account under investigation.
Banking
Transactions
Closed
15/4/2023
Sent
13/4/2023
They're a good bank, so I'm hoping they can help with my issue!
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thomas
Thomas
•
April 13, 2023
Nickname approval delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joanne Elizabeth
Joanne Elizabeth
•
Customer frustrated with Bank Australia's nickname approval process for business account, requiring unnecessary signatures and experiencing long wait times.
Unrecognised transaction
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thomas
Thomas
•
Customer requests assistance with an unrecognized transaction and guidance on challenging it.
Scammed transaction refund
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Liam
Liam
•
Customer was scammed and requests a refund for a fraudulent transaction.
Unauthorised transaction
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dana
Dana
•
Customer reports an unauthorised $90 transaction and requests a refund.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
High interest rate
Closed
Sent
23/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thomas
High interest rate
Thomas
•
April 23, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Stopped working for online transactions
Closed
Sent
7/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dana
Stopped working for online transactions
Dana
•
February 7, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Unauthorized purchases
Closed
28/11/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Unauthorized purchases
Mark
•
November 21, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
issue with account under investigation
Closed
3/10/2023
Sent
27/9/2023
Got resolved quickly
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rita
issue with account under investigation
Rita
•
September 27, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Transactions
Closed
15/4/2023
Sent
13/4/2023
They're a good bank, so I'm hoping they can help with my issue!
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thomas
Transactions
Thomas
•
April 13, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Bank Australia
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Bank Australia
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Bank Australia
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Bank Australia
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Bank Australia
Complaint Policy
https://bankaust.com.au/support/complaints-and-disputes
Details missing. Help fill in the gaps.
Common issues related to
Bank Australia
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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Bank Australia
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