I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jane
Verified
Bankwest
partners with Ajust
Bankwest Complaints
The best way to resolve complaints with Bankwest
Bankwest started as an agricultural bank in Western Australia and is currently owned by Commonwealth Bank Group. According to AFCA, Bankwest recieved 585 complaints between 2021 and 2022. A total of almost $853,000 in compensation was paid to complainants over this period.
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Have a complaint? Click below to resolve your issue with Bankwest
Have a complaint? Click below to resolve your issue with Bankwest
Ajust is putting pressuring on
Bankwest
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Refund not processed
Closed
19/7/2024
Sent
11/7/2024
Refund not processed
Jane
•
July 11, 2024
Not received refund yet
Outcome Sought
Apology
Compensation
Other
Banking
Card cancellation without notification
Closed
Sent
16/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Card cancellation without notification
Paul
•
February 16, 2024
Customer had to pay for unauthorized purchases
Outcome Sought
Apology
Compensation
Other
Banking
Over charged
Closed
11/3/2024
Sent
24/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Emma
Over charged
Emma
•
January 24, 2024
Outcome Sought
Apology
Compensation
Other
Banking
Double charging and account hold
Closed
24/11/2023
Sent
23/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tony
Double charging and account hold
Tony
•
November 23, 2023
Taken out more money, inconvenience
Outcome Sought
Apology
Compensation
Other
Banking
Scam
Closed
14/12/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Scam
Michael
•
November 20, 2023
Lost $3600
Outcome Sought
Apology
Compensation
Other
Banking
Fraudulent charges
Closed
16/11/2023
Sent
7/11/2023
Excellent experience. Ajust resolved my complain within 2-3 weeks and I received a refund from my bank for unauthorised transactions on my card. The entire process was made really easy by Ajust.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Melissa
Fraudulent charges
Melissa
•
November 7, 2023
Account emptied, no promise of recovery of funds
Outcome Sought
Apology
Compensation
Other
Banking
Mysterious link between my Mastercard and my wife's work Mastercard
Closed
11/10/2023
Sent
11/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gregory
Mysterious link between my Mastercard and my wife's work Mastercard
Gregory
•
October 11, 2023
Disabling one card affects the other
Outcome Sought
Apology
Compensation
Other
Banking
Fees / Payments
Closed
29/6/2023
Sent
22/6/2023
Consumers, the greed driven CEO'S and the others at the top of the Ponzi Scheme, need to told to back off and to stop causing financial stress. If we just put up with it, we give them our permission to continue.
Enough is enough.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Simone
Fees / Payments
Simone
•
June 22, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Money not showing in account
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gultana
Money not showing in account
Gultana
•
Unable to access funds
Outcome Sought
Apology
Compensation
Other
Banking
Locked out of account
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Locked out of account
Peter
•
Unable to access account
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Bankwest
To Listen
Live Campaign
Do you manage complaints for
Bankwest
?
Refund not processed
Closed
19/7/2024
Sent
11/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jane
Jane
•
July 11, 2024
Customer seeks $395 refund from bankwest for home loan package fee not refunded after loan change.
Banking
Card cancellation without notification
Closed
Sent
16/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Paul
•
February 16, 2024
Customer complains about unauthorized purchases made with their bankwest mastercard and the bank's refusal to refund the amount.
Banking
Over charged
Closed
11/3/2024
Sent
24/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Emma
Emma
•
January 24, 2024
Customer is complaining about being overcharged.
Banking
Double charging and account hold
Closed
24/11/2023
Sent
23/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tony
Tony
•
November 23, 2023
Customer seeks $250 and an apology from bankwest for double charging, account holds, and lack of resolution from costco and bankwest.
Banking
Scam
Closed
14/12/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Michael
•
November 20, 2023
Lost $3600 in a rental scam, requesting refund.
Banking
Fraudulent charges
Closed
16/11/2023
Sent
7/11/2023
Excellent experience. Ajust resolved my complain within 2-3 weeks and I received a refund from my bank for unauthorised transactions on my card. The entire process was made really easy by Ajust.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Melissa
Melissa
•
November 7, 2023
Complaint about fraudulent charges on card, seeking refund and apology from Bankwest.
Banking
Mysterious link between my Mastercard and my wife's work Mastercard
Closed
11/10/2023
Sent
11/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gregory
Gregory
•
October 11, 2023
Complaint about a mysterious link between my Bankwest Mastercard and my wife's work Mastercard causing issues when one card is disabled.
Banking
Fees / Payments
Closed
29/6/2023
Sent
22/6/2023
Consumers, the greed driven CEO'S and the others at the top of the Ponzi Scheme, need to told to back off and to stop causing financial stress. If we just put up with it, we give them our permission to continue.
Enough is enough.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Simone
Simone
•
June 22, 2023
Banking
Money not showing in account
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gultana
Gultana
•
Customer transferred $600 to nab account from bankwest on friday, but funds are not showing in nab account.
Banking
Locked out of account
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Peter
•
Customer locked out of bankwest account, unable to unlock despite sending documents and letter.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Refund not processed
Closed
19/7/2024
Sent
11/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jane
Refund not processed
Jane
•
July 11, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Card cancellation without notification
Closed
Sent
16/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Card cancellation without notification
Paul
•
February 16, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Over charged
Closed
11/3/2024
Sent
24/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Emma
Over charged
Emma
•
January 24, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Double charging and account hold
Closed
24/11/2023
Sent
23/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tony
Double charging and account hold
Tony
•
November 23, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Scam
Closed
14/12/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Scam
Michael
•
November 20, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Fraudulent charges
Closed
16/11/2023
Sent
7/11/2023
Excellent experience. Ajust resolved my complain within 2-3 weeks and I received a refund from my bank for unauthorised transactions on my card. The entire process was made really easy by Ajust.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Melissa
Fraudulent charges
Melissa
•
November 7, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Mysterious link between my Mastercard and my wife's work Mastercard
Closed
11/10/2023
Sent
11/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gregory
Mysterious link between my Mastercard and my wife's work Mastercard
Gregory
•
October 11, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Fees / Payments
Closed
29/6/2023
Sent
22/6/2023
Consumers, the greed driven CEO'S and the others at the top of the Ponzi Scheme, need to told to back off and to stop causing financial stress. If we just put up with it, we give them our permission to continue.
Enough is enough.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Simone
Fees / Payments
Simone
•
June 22, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Bankwest
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Bankwest
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Bankwest
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Bankwest
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Bankwest
Complaint Policy
https://www.bankwest.com.au/help/registering-complaints
Details missing. Help fill in the gaps.
Common issues related to
Bankwest
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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Bankwest
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