I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ruth
Verified
Coles Credit Cards
partners with Ajust
Coles Credit Cards Complaints
The best way to resolve complaints with Coles Credit Cards
Coles Credit Cards offer a range of options for customers seeking convenient and flexible payment solutions. With a variety of card types available, including rewards and low-rate options, Coles Credit Cards cater to different financial needs. Customers can enjoy benefits such as earning flybuys points on eligible purchases and accessing exclusive offers. Coles Credit Cards provide a convenient way to manage expenses and make purchases both in-store and online.
Get heard by Coles Credit Cards
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Join our campaign
Have a complaint? Click below to resolve your issue with Coles Credit Cards
Have a complaint? Click below to resolve your issue with Coles Credit Cards
Ajust is putting pressuring on
Coles Credit Cards
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Banking
Monthly payment not showing
Closed
Sent
12/4/2024
Monthly payment not showing
Ruth
•
April 12, 2024
Uncertainty about payment status
Outcome Sought
Apology
Compensation
Other
Banking
Outstanding balance
Unresolved
Sent
25/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
William
Outstanding balance
William
•
January 25, 2024
Customer has been charged extra
Outcome Sought
Apology
Compensation
Other
Banking
Unauthorized direct debit
Closed
21/11/2023
Sent
10/11/2023
I had a problem with credit card and Ajust helped me resolving the issue and I got refunded the nearly $5000.-. Well done Ajust
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ralf
Unauthorized direct debit
Ralf
•
November 10, 2023
Charged for unauthorized transactions
Outcome Sought
Apology
Compensation
Other
Credit card hacked
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julianne
Credit card hacked
Julianne
•
Financial stress and account overdrawn
Outcome Sought
Apology
Compensation
Other
Misleading information about repayments
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anne-Marie
Misleading information about repayments
Anne-Marie
•
Significant confusion and distress
Outcome Sought
Apology
Compensation
Other
Delayed refund
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
In Sup
Delayed refund
In Sup
•
Financial strain and inconvenience
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Coles Credit Cards
To Listen
Live Campaign
Do you manage complaints for
Coles Credit Cards
?
Banking
Monthly payment not showing
Closed
Sent
12/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ruth
Ruth
•
April 12, 2024
Customer seeks clarification on missing payment credit despite confirmation email received.
Banking
Outstanding balance
Unresolved
Sent
25/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
William
William
•
January 25, 2024
Customer wants a waiver of $200+ outstanding balance and confirmation of card cancellation.
Banking
Unauthorized direct debit
Closed
21/11/2023
Sent
10/11/2023
I had a problem with credit card and Ajust helped me resolving the issue and I got refunded the nearly $5000.-. Well done Ajust
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ralf
Ralf
•
November 10, 2023
Unauthorized direct debit resulted in unauthorized charges on my mastercard account. seeking $4995.82 compensation. will cancel mastercard.
Credit card hacked
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julianne
Julianne
•
Customer seeks $650 and an apology from Coles after credit card hacking, causing financial stress and complications with account verification.
Misleading information about repayments
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anne-Marie
Anne-Marie
•
Customer feels misled about repayment terms for a Statement Instalment Plan, causing distress and confusion.
Delayed refund
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
In Sup
In Sup
•
Customer is seeking a $413.20 refund from Airbnb due to delays causing financial strain.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
Monthly payment not showing
Closed
Sent
12/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ruth
Monthly payment not showing
Ruth
•
April 12, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Unauthorized direct debit
Closed
21/11/2023
Sent
10/11/2023
I had a problem with credit card and Ajust helped me resolving the issue and I got refunded the nearly $5000.-. Well done Ajust
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ralf
Unauthorized direct debit
Ralf
•
November 10, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Coles Credit Cards
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Coles Credit Cards
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Coles Credit Cards
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Coles Credit Cards
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Coles Credit Cards
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
Coles Credit Cards
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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Coles Credit Cards
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