I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
JULIE
Verified
HSBC
partners with Ajust
HSBC Complaints
The best way to resolve complaints with HSBC
HSBC is a multinational financial institution and one of the largest banks in the world. HSBC's Complaints Charter notes their complaints procedure follows the ASIC Regulatory Guide 271 on Internal dispute resolution. While most complaints are aimed to be resolved within 5 working days, some can take longer.
Get heard by HSBC
Live
Join our campaign
Have a complaint? Click below to resolve your issue with HSBC
Have a complaint? Click below to resolve your issue with HSBC
Ajust is putting pressuring on
HSBC
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
Add Your Voice
Resolve Now
Powered by Ajust
COMPLAINTS SENT THROUGH AJUST
Live Campaign
Banking
Payment not received by company
Closed
Sent
10/5/2024
Payment not received by company
JULIE
•
May 10, 2024
Money deducted from account
Outcome Sought
Apology
Compensation
Other
Banking
Transfer not received
Closed
Sent
6/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ahmet ( Matt )
Transfer not received
Ahmet ( Matt )
•
April 6, 2024
Money not returned, constant delays
Outcome Sought
Apology
Compensation
Other
Banking
Overcharged for unused service
Unresolved
Sent
22/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kathleen
Overcharged for unused service
Kathleen
•
March 22, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Banking
Confirmation delay
Closed
Sent
18/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kathleen
Confirmation delay
Kathleen
•
March 18, 2024
Risk of losing deposit
Outcome Sought
Apology
Compensation
Other
Banking
Account suspension
Closed
Sent
29/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Graham
Account suspension
Graham
•
February 29, 2024
Unable to access account
Outcome Sought
Apology
Compensation
Other
Banking
Account closure
Unresolved
Sent
15/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chirag
Account closure
Chirag
•
February 15, 2024
Funds blocked, unable to access money for daily expenses and mortgage repayments
Outcome Sought
Apology
Compensation
Other
Banking
Withdrawal to india account
Closed
Sent
31/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vishal
Withdrawal to india account
Vishal
•
January 31, 2024
Customer unable to withdraw
Outcome Sought
Apology
Compensation
Other
Banking
Atm withdrawal issue
Closed
5/2/2024
Sent
16/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Melissa
Atm withdrawal issue
Melissa
•
January 16, 2024
Financial hardship
Outcome Sought
Apology
Compensation
Other
Banking
Money transfer scam
Closed
28/1/2024
Sent
4/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Raymond
Money transfer scam
Raymond
•
January 4, 2024
Loss of $35,000
Outcome Sought
Apology
Compensation
Other
Banking
Online fraud and scam
Closed
16/5/2024
Sent
4/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
JARGALTUYA
Online fraud and scam
JARGALTUYA
•
January 4, 2024
Money withdrawn from account
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
HSBC
To Listen
Live Campaign
Do you manage complaints for
HSBC
?
Banking
Payment not received by company
Closed
Sent
10/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
JULIE
JULIE
•
May 10, 2024
Customer seeking refund and apology from hsbc for online payment issue with no record on account.
Banking
Transfer not received
Closed
Sent
6/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ahmet ( Matt )
Ahmet ( Matt )
•
April 6, 2024
Customer made international transfer, money not received or returned. hsbc customer service unresponsive despite being loyal customer for 20 years.
Banking
Overcharged for unused service
Unresolved
Sent
22/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kathleen
Kathleen
•
March 22, 2024
Customer seeking $220 refund from hsbc for unnecessary pexa fee, ignored after 3 emails requesting refund.
Banking
Confirmation delay
Closed
Sent
18/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kathleen
Kathleen
•
March 18, 2024
Customer seeking $20,000 from hsbc for discharge authority, facing delays and lack of response, risking loss of deposits.
Banking
Account suspension
Closed
Sent
29/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Graham
Graham
•
February 29, 2024
Customer seeking resolution and apology from hsbc for account suspension without explanation, lack of transparency, and unresolved contact attempts.
Banking
Account closure
Unresolved
Sent
15/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chirag
Chirag
•
February 15, 2024
Customer is complaining about their bank accounts being closed and funds being locked due to p2p transactions with binance australia.
Banking
Withdrawal to india account
Closed
Sent
31/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vishal
Vishal
•
January 31, 2024
Customer wants to know why money is not being sent to their account and wants to withdraw funds to their india account.
Banking
Atm withdrawal issue
Closed
5/2/2024
Sent
16/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Melissa
Melissa
•
January 16, 2024
Customer complains about a malfunctioning atm at hsbc that did not return their $4000 deposit and seeks compensation.
Banking
Money transfer scam
Closed
28/1/2024
Sent
4/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Raymond
Raymond
•
January 4, 2024
Customer complains about money transferred to hsbc bank through a scam, bank denies responsibility and refuses to assist.
Banking
Online fraud and scam
Closed
16/5/2024
Sent
4/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
JARGALTUYA
JARGALTUYA
•
January 4, 2024
Customer complains about online fraud and scam, unable to contact hsbc, and issues with personal email and password.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
Payment not received by company
Closed
Sent
10/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
JULIE
Payment not received by company
JULIE
•
May 10, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Transfer not received
Closed
Sent
6/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ahmet ( Matt )
Transfer not received
Ahmet ( Matt )
•
April 6, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Confirmation delay
Closed
Sent
18/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kathleen
Confirmation delay
Kathleen
•
March 18, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Account suspension
Closed
Sent
29/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Graham
Account suspension
Graham
•
February 29, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Withdrawal to india account
Closed
Sent
31/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vishal
Withdrawal to india account
Vishal
•
January 31, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Atm withdrawal issue
Closed
5/2/2024
Sent
16/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Melissa
Atm withdrawal issue
Melissa
•
January 16, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Money transfer scam
Closed
28/1/2024
Sent
4/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Raymond
Money transfer scam
Raymond
•
January 4, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Online fraud and scam
Closed
16/5/2024
Sent
4/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
JARGALTUYA
Online fraud and scam
JARGALTUYA
•
January 4, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Issue with HSBC
Closed
8/11/2023
Sent
25/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephanie
Issue with HSBC
Stephanie
•
October 25, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Transactions
Closed
3/4/2023
Sent
19/3/2023
Wouldn’t recommend using this travel card for overseas holidays.
When problems come up they were less than helpful.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nicole
Transactions
Nicole
•
March 19, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
HSBC
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
HSBC
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
HSBC
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
HSBC
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
HSBC
Post
Customer Relations Team HSBC Bank Australia Limited Tower 1 - International Towers Sydney 100 Barangaroo Avenue, Sydney NSW 2000
Details missing. Help fill in the gaps.
Complaint Policy
https://www.hsbc.com.au/help/feedback-and-complaints/
Details missing. Help fill in the gaps.
Common issues related to
HSBC
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
HSBC
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
ANZ
ANZ
ANZ
Beyond Bank Australia
Beyond Bank Australia
Beyond Bank Australia
CBA
CBA
CBA
ME Bank
ME Bank
ME Bank