I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maree
Verified
IMB Bank
partners with Ajust
IMB Bank Complaints
The best way to resolve complaints with IMB Bank
IMB Bank provides a wide range of banking and financial services to its customers in Australia. IMB Bank has developed a comprehensive complaints handling process that ensures timely and effective resolution of any concerns.
Get heard by IMB Bank
Live
Join our campaign
Have a complaint? Click below to resolve your issue with IMB Bank
Have a complaint? Click below to resolve your issue with IMB Bank
Ajust is putting pressuring on
IMB Bank
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Banking
Transfer request denied
Closed
20/6/2024
Sent
20/6/2024
Transfer request denied
Maree
•
June 20, 2024
Feelings of frustration and dissatisfaction
Outcome Sought
Apology
Compensation
Other
Banking
Account hacking
Unresolved
Sent
8/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Raymond
Account hacking
Raymond
•
January 8, 2024
Lost $565.99
Outcome Sought
Apology
Compensation
Other
Password reset issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Craig
Password reset issue
Craig
•
Unable to access account
Outcome Sought
Apology
Compensation
Other
Transaction fees not disclosed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daniel
Transaction fees not disclosed
Daniel
•
Unable to pay mortgage
Outcome Sought
Apology
Compensation
Other
Payment not received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Geert
Payment not received
Geert
•
Facing potential late fees
Outcome Sought
Apology
Compensation
Other
Unauthorized loan application
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aftab Uddin
Unauthorized loan application
Aftab Uddin
•
Significant distress and concern
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
IMB Bank
To Listen
Live Campaign
Do you manage complaints for
IMB Bank
?
Banking
Transfer request denied
Closed
20/6/2024
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maree
Maree
•
June 20, 2024
Customer seeks apology and resolution from imb bank after negative experience with unhelpful teller at crown st. branch.
Banking
Account hacking
Unresolved
Sent
8/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Raymond
Raymond
•
January 8, 2024
Bank account hacked, seeking refund, no resolution for 7-8 weeks, concerned about further hacking.
Password reset issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Craig
Craig
•
Customer unable to reset password due to lack of mobile phone; seeking assistance from IMB Bank.
Transaction fees not disclosed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daniel
Daniel
•
Customer seeks $610.17 reimbursement and apology from IMB Bank for undisclosed transaction fees during overseas travel, impacting financial situation.
Payment not received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Geert
Geert
•
Customer is frustrated about a delayed payment of $3200, causing financial inconvenience.
Unauthorized loan application
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aftab Uddin
Aftab Uddin
•
Customer reports a loan taken in their name without consent, seeking investigation and clarification.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
Transfer request denied
Closed
20/6/2024
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maree
Transfer request denied
Maree
•
June 20, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
IMB Bank
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
IMB Bank
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
IMB Bank
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
IMB Bank
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
IMB Bank
Online
https://forms.www.imb.com.au/form.php?c=64&f=280&_ga=2.28247548.1944027183.1629857128-844152778.1601451873
Details missing. Help fill in the gaps.
Complaint Policy
https://assets.www.imb.com.au/files/imb-bank/Member_Dispute_Resolution_Guide.pdf
Details missing. Help fill in the gaps.
Common issues related to
IMB Bank
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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