I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Verified
ING
partners with Ajust
ING Complaints
The best way to resolve complaints with ING
ING is one of the most popular banks in Australia, currently serving over 2 million consumers. Between 2021 and 2022, ING received 715 complaints from AFCA and managed to resolve 289 of them upon registration and referral.
Get heard by ING
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Have a complaint? Click below to resolve your issue with ING
Have a complaint? Click below to resolve your issue with ING
Ajust is putting pressuring on
ING
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Banking
Customer service
Closed
16/7/2024
Sent
9/7/2024
Customer service
Michael
•
July 9, 2024
Unable to contact company
Outcome Sought
Apology
Compensation
Other
Banking
Incorrect certification requirement
Closed
24/6/2024
Sent
10/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Barbara
Incorrect certification requirement
Barbara
•
June 10, 2024
Frustration, multiple calls made
Outcome Sought
Apology
Compensation
Other
Banking
Wrong account transfer
Unresolved
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ryan
Wrong account transfer
Ryan
•
June 4, 2024
Had to pay each payment twice
Outcome Sought
Apology
Compensation
Other
Banking
Transfer delay
Closed
Sent
6/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
Transfer delay
Mary
•
May 6, 2024
Worried about retirement savings
Outcome Sought
Apology
Compensation
Other
Banking
Double charging account
Unresolved
Sent
28/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Casey
Double charging account
Casey
•
April 28, 2024
Disappointed and disgusted
Outcome Sought
Apology
Compensation
Other
Banking
Frozen funds
Unresolved
Sent
10/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lisa
Frozen funds
Lisa
•
April 10, 2024
Unable to access funds since november
Outcome Sought
Apology
Compensation
Other
Banking
Account locked
Closed
Sent
12/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Donna
Account locked
Donna
•
March 12, 2024
Cannot access funds for food, petrol, etc
Outcome Sought
Apology
Compensation
Other
Banking
Fraudulent transfer claim
Unresolved
Sent
11/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alexander
Fraudulent transfer claim
Alexander
•
March 11, 2024
Preventing access to money
Outcome Sought
Apology
Compensation
Other
Banking
Closed
12/3/2024
Sent
7/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dennis
Dennis
•
March 7, 2024
Outcome Sought
Apology
Compensation
Other
Banking
Frozen account
Unresolved
Sent
28/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nicholas
Frozen account
Nicholas
•
February 28, 2024
Unable to access funds, high stress, unable to pay creditors
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
ING
To Listen
Live Campaign
Do you manage complaints for
ING
?
Banking
Customer service
Closed
16/7/2024
Sent
9/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Michael
•
July 9, 2024
Customer unable to reach ing direct via phone or email, requesting prompt call back.
Banking
Incorrect certification requirement
Closed
24/6/2024
Sent
10/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Barbara
Barbara
•
June 10, 2024
Customer frustrated with incorrect information and lack of response from ing regarding updating account details, seeking resolution and apology.
Banking
Wrong account transfer
Unresolved
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ryan
Ryan
•
June 4, 2024
Customer mistakenly sent $4000 to wrong account, bank shut down case. seeking refund for double payment.
Banking
Transfer delay
Closed
Sent
6/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
Mary
•
May 6, 2024
Customer seeking $20900 from ing, money bounced back, not transferred to savings accelerator account for over 3 weeks, impacting retirement savings.
Banking
Double charging account
Unresolved
Sent
28/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Casey
Casey
•
April 28, 2024
Customer upset with mcdonald's kalgoorlie for double charging account, manager refused refund, wants funds refunded, ongoing issue.
Banking
Frozen funds
Unresolved
Sent
10/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lisa
Lisa
•
April 10, 2024
Customer's accounts have been on hold and funds frozen since november. despite assurance from kyc dept, account remains locked.
Banking
Account locked
Closed
Sent
12/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Donna
Donna
•
March 12, 2024
Customer's account is locked, unable to access centrelink payment. unable to reach anyone by phone, only option is to email fraud team.
Banking
Fraudulent transfer claim
Unresolved
Sent
11/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alexander
Alexander
•
March 11, 2024
Customer upset with ing bank for falsely accusing son-in-law of fraud, withholding money, and ignoring requests for clarification.
Banking
Closed
12/3/2024
Sent
7/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dennis
Dennis
•
March 7, 2024
Customer complains about being on hold for over an hour to provide information, requests not to wait that long again.
Banking
Frozen account
Unresolved
Sent
28/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nicholas
Nicholas
•
February 28, 2024
Customer's account frozen by ing despite legitimate funds, causing extreme stress and financial hardship. seeking resolution and apology.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
Customer service
Closed
16/7/2024
Sent
9/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Customer service
Michael
•
July 9, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Incorrect certification requirement
Closed
24/6/2024
Sent
10/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Barbara
Incorrect certification requirement
Barbara
•
June 10, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Transfer delay
Closed
Sent
6/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
Transfer delay
Mary
•
May 6, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Frozen account
Closed
Sent
19/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Donald
Frozen account
Donald
•
April 19, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Account locked
Closed
Sent
12/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Donna
Account locked
Donna
•
March 12, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Closed
12/3/2024
Sent
7/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dennis
Dennis
•
March 7, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Account locked
Closed
20/11/2023
Sent
14/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Erin
Account locked
Erin
•
November 14, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
ING will not reimburse me the scam they said I gave permission I did not
Closed
16/10/2023
Sent
26/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Deonny
ING will not reimburse me the scam they said I gave permission I did not
Deonny
•
September 26, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Customer Service
Closed
15/9/2023
Sent
17/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jani
Customer Service
Jani
•
August 17, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
ING
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
ING
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
ING
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
ING
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
ING
Post
ING - Complaints Resolution, GPO Box 4094 Sydney NSW 2001
Details missing. Help fill in the gaps.
Online
https://www.ing.com.au/contact-us/complaints-disputes.html
Details missing. Help fill in the gaps.
In person
https://www.ing.com.tr/en/knowledge-base/branch-atm-finder
Details missing. Help fill in the gaps.
Complaint Policy
https://www.ing.com.au/contact-us/complaints-policy.html
Details missing. Help fill in the gaps.
Common issues related to
ING
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
ING
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