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Katies
Complaints

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Katies

Katies is a well-established Australian clothing retailer, offering a wide range of women's fashion at affordable prices. With a focus on quality and style, Katies aims to cater to the diverse needs of its customers. While some individuals have expressed concerns about sizing consistency and delivery times, Katies continues to strive for customer satisfaction through their extensive product selection and accessible online platform.

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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Other

Rude shop assistant

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tania
Rude shop assistant

Tania

February 13, 2024

Damaged and unusable top

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Katies

To Listen

Live Campaign
Do you manage complaints for
Katies
?
Other

Rude shop assistant

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tania

Tania

February 13, 2024

Customer complains about rude and dismissive shop assistant at katie's store in westfield tuggeranong, regarding a damaged online purchase.
Shop assistant rude and dismissive. I went in the Katie’s store located in Westfield Tuggeranong, a top I had purchased online had become damaged and unusable only after 3 washed. I explained that I had purchased it online and she replied, “there is nothing I can do, you purchased it online, there are no tags or receipts, you could have picked it up off the street for all I know” I purchases most of my clothes online and if I needed to return them other shops have been able to find me in the shop’s system this shop assistant didn’t even try that option. I found her to be rude and dismissive and did not appreciate her comment about picking it up off the street.

COMPLAINTS RESOLVED THROUGH AJUST

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how to raise a complaint with

Katies

The best way to resolve an issue with 

Katies

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Katies
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Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.

When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.

How to complain to

Katies

Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.

01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
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04
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Katies
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Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

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