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My complaint was closed by Ajust.
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Nancy
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Kleenex
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Kleenex Complaints
The best way to resolve complaints with Kleenex
Kleenex, a well-known brand in the tissue industry, offers a wide range of products for personal and household use. With a focus on quality and innovation, Kleenex provides tissues that are soft, strong, and absorbent. Customers may have concerns about pricing, availability, or packaging options.
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Have a complaint? Click below to resolve your issue with Kleenex
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Thin tissues
Unresolved
Sent
26/6/2024
Thin tissues
Nancy
•
June 26, 2024
Having to use more tissues
Outcome Sought
Apology
Compensation
Other
Other
Rodent in packet
Unresolved
Sent
10/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tracey
Rodent in packet
Tracey
•
June 10, 2024
Disappointed customer
Outcome Sought
Apology
Compensation
Other
Other
No aloe vera
Unresolved
Sent
13/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
No aloe vera
Mary
•
May 13, 2024
Disappointed
Outcome Sought
Apology
Compensation
Other
Other
New mini packs
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
New mini packs
Paul
•
Customer will switch brands
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Kleenex
To Listen
Live Campaign
Do you manage complaints for
Kleenex
?
Other
Thin tissues
Unresolved
Sent
26/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nancy
Nancy
•
June 26, 2024
Customer experiencing inconsistent tissue quality, requesting investigation and resolution to maintain loyalty to kleenex brand.
I purchase several boxes of 160 sheets per month. On an average about 3 boxes of your tissues are so thin that you have to use several tissues while other boxes are OK. I don't understand this problem with your product! I love Kleenex tissues for their softness and would hate to change to a different brand. Thank you.
Other
Rodent in packet
Unresolved
Sent
10/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tracey
Tracey
•
June 10, 2024
Customer received damaged toilet rolls from kleenex, seeking replacement packet due to loose ends and bits of paper on rolls.
Hi I purchased a packet of 45 toilet rolls from Port Adelaide Foodland in SA. When I opened the packet, it looked like a small rodent had hid inside and had a party. There were numerous rolls with their ends loose and bits of paper over most of the rolls. I have always used the ridged rolls, my absolute 1st preference. This is the first time I have been a disappointed customer.
I would appreciate a replacement packet please.
Kind Regards
Tracey O'Callaghan
Other
No aloe vera
Unresolved
Sent
13/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
Mary
•
May 13, 2024
Customer seeks refund and apology from kleenex for purchasing a box of tissues labeled as aloe vera but containing none.
We always buy aloe vera tissues and the last box we bought had NO aloe vera.
Other
New mini packs
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Paul
•
Customer unhappy with new kleenex mini packs, difficult to open and not as good as previous packs. threatening to switch to another brand.
To whom it may concern,<br />I have been a Kleenex customer for many years but this new marketing of these useless mini packs are stupid. difficult to open & not s good as the full-size packs. another boof head marketing flop. Bring back the previous packs that worked for so long. I am changing to another brand if not & we buy 2-3 boxes of your products weekly. That will stop as well.<br /><br />Paul Hancock<br />South Aust
The best way to resolve an issue with
Kleenex
Quick Solutions
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Kleenex
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
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Kleenex
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04
Fair and Free
Join our campaign to get
Kleenex
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Kleenex
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Online
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Complaint Policy
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Common issues related to
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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